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Subject: [patchmanagement] ZD Net: Microsoft rolls out awaited battery fix for Surface Pro 3 by Mary Jo Foley
From: Phantom of the Mobile PhotM <phantom.of.the.mobile () live ! com>
Date: 2016-08-29 22:49:04
Message-ID: BAY175-W2CC96718675937A7ABF5D9CE10 () phx ! gbl
[Download RAW message or body]
http://www.zdnet.com/article/microsoft-rolls-out-awaited-battery-fix-for-surface-pro-3/
Microsoft rolls out awaited battery fix for Surface Pro 3Microsoft is rolling out a \
promised software fix for Surface Pro 3 users running Windows 10 who've experienced \
battery-drain issues over the past several months.By Mary Jo Foley for All About \
Microsoft | August 29, 2016 -- 22:28 GMT (15:28 PDT) | Topic: Windows 10Microsoft is \
rolling out a software fix that is aimed at fixing battery-drain problems experienced \
by a number of Surface Pro 3 users running Windows 10.In late July, Microsoft \
officials acknowledged they were aware of the battery capacity problems reported by \
"a limited number" of Surface Pro 3 users. They said at that time that the problem \
wasn't with the battery cells, but rather something the company planned to address \
via software.Today, August 29, Microsoft made the firmware update live that is \
designed to fix the problems.Microsoft just posted the following in its \
Forumsregarding the problem and the fix:Hello everyone,Thanks for your continued \
patience here. We have now completed our testing of the update and it has passed our \
quality assurance process.The update, "System Firmware Update - 8/29/2016", is now \
available to install from Windows Update.Before installing this update, ensure that \
your Surface Pro 3 is plugged directly in to AC power using the standard AC power \
adapter (do not use the Surface Docking Station), disconnect any USB devices or \
external monitors, and check that Windows shows a 40% charge or greater when you \
hover over the icon in the taskbar before you begin.Once you install the update, \
please select Restart now (do not shutdown). After your Surface restarts, please \
manually restart it a second time to complete the process.For more information, \
please see our Surface Pro 3 Battery FAQ article.Thanks again.The Surface Pro 3 issue \
seemed to be affecting primarily those with Simplo batteries. Microsoft officials \
attributed the cause "an error condition occurs that causes the full charge capacity \
of the battery to be misreported to the operating system and device firmware."As \
noted in the Surface Pro 3 FAQ, "when this condition occurs, the system no longer \
charges the battery to its full actual capacity, and the Surface is unable to \
function on battery power."Once the fix is applied, "the reported full charge \
capacity will self-correct over the next several charge and discharge cycles," \
officials said. Surface Pro 3s that have not been affected by the issue also won't \
experience the battery problem, the FAQ said.
Best Regards,
Crysta
PhotM
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<body class='hmmessage'><div dir='ltr'><a \
href="http://www.zdnet.com/article/microsoft-rolls-out-awaited-battery-fix-for-surface-pro-3/" \
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-webkit-user-select: auto !important;">Microsoft rolls out awaited battery fix for \
Surface Pro 3</h1><p class="summary" itemprop="description alternativeHeadline" \
style="margin-bottom: 5px; font-size: 1.75em; line-height: 1.14286em; \
-webkit-user-select: auto !important;">Microsoft is rolling out a promised software \
fix for Surface Pro 3 users running Windows 10 who've experienced battery-drain \
issues over the past several months.</p><div class="byline" \
style="-webkit-user-select: auto !important;"><div class="thumb" \
style="-webkit-user-select: auto !important; display: inline-block; max-width: 100%; \
position: relative; float: left; height: 40px; overflow: hidden; border-radius: \
50%;"><a rel="author" href="http://www.zdnet.com/meet-the-team/us/mary-jo-foley/" \
data-vanity-rewritten="true" style="-webkit-user-select: auto !important; \
text-decoration: none; cursor: pointer; color: rgb(17, 116, 199);"><img \
src="http://zdnet2.cbsistatic.com/hub/i/r/2013/11/22/6659b56c-1175-11e4-9732-00505685119a/thumbnail/40x40/f9990a8a457465b529ef43f8677ca68c/mary-jo-foley-thumb2.jpg" \
alt="Mary Jo Foley" height="40" width="40" style="-webkit-user-select: auto \
!important; border: 0px; width: 40px; height: auto;"></a></div><p class="meta" \
style="margin-bottom: 30px; margin-left: 50px; font-size: 0.83333em; line-height: \
40px; height: 40px; -webkit-user-select: auto !important;">By <span \
itemprop="author" style="-webkit-user-select: auto !important;"><a rel="author" \
data-omniture-track="moduleClick" data-omniture-track-data="{"moduleInfo": \
"byline-author"}" \
href="http://www.zdnet.com/meet-the-team/us/mary-jo-foley/" \
data-vanity-rewritten="true" data-vivaldi-spatnav-clickable="1" \
style="-webkit-user-select: auto !important; text-decoration: none; cursor: pointer; \
color: rgb(17, 116, 199);">Mary Jo Foley</a></span> for <a \
itemprop="articleSection" href="http://www.zdnet.com/blog/microsoft/" \
data-omniture-track="moduleClick" data-omniture-track-data="{"moduleInfo": \
"byline-blog"}" data-vivaldi-spatnav-clickable="1" \
style="-webkit-user-select: auto !important; text-decoration: none; cursor: pointer; \
color: rgb(17, 116, 199);">All About Microsoft</a> | <time \
itemprop="datePublished" datetime="2016-08-29 22:28:26" style="-webkit-user-select: \
auto !important;">August 29, 2016 -- 22:28 GMT (15:28 PDT)</time> | \
Topic: <a href="http://www.zdnet.com/topic/windows-10/" \
data-omniture-track="moduleClick" data-omniture-track-data="{"moduleInfo": \
"byline-topic"}" data-vivaldi-spatnav-clickable="1" \
style="-webkit-user-select: auto !important; text-decoration: none; cursor: pointer; \
color: rgb(17, 116, 199);">Windows \
10</a></p></div></header></div></div></div></div><div id="mantle_skin" \
data-article-num="1" style="position: relative; width: 1895px; z-index: 0; color: \
rgb(8, 14, 20); font-family: Raleway, sans-serif; font-size: 18px; line-height: 30px; \
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box-sizing: border-box; float: left; margin-left: 0px; width: 1170px; position: \
static;"><div class="row" style="-webkit-user-select: auto !important; overflow: \
visible !important; zoom: 1; width: auto;"><div class="row" \
style="-webkit-user-select: auto !important; overflow: visible !important; zoom: 1; \
width: auto;"><div class="col-12" style="-webkit-user-select: auto !important; \
box-sizing: border-box; float: left; margin-left: 0px; width: 1170px; position: \
static;"><div class="row" style="-webkit-user-select: auto !important; overflow: \
visible !important; zoom: 1; width: auto;"><div class="col-8" \
style="-webkit-user-select: auto !important; box-sizing: border-box; float: left; \
margin-left: 0px; width: 770px; position: relative;"><article itemscope="" \
itemtype="http://schema.org/Article" style="-webkit-user-select: auto \
!important;"><div class="storyBody" itemprop="articleBody" \
data-component="lazyloadImages" \
data-lazyload-images-options="{"threshold":500}" \
style="-webkit-user-select: auto !important; margin: 0px 0px 14px;"><p \
style="margin-bottom: 21px; -webkit-user-select: auto !important;">Microsoft is \
rolling out a software fix that is aimed at fixing <a \
href="http://www.zdnet.com/article/microsoft-says-software-fix-coming-for-surface-pro-3-with-battery-issues/" \
target="_blank" style="-webkit-user-select: auto !important; text-decoration: none; \
cursor: pointer; color: rgb(17, 116, 199);">battery-drain problems experienced by a \
number of Surface Pro 3 users running Windows 10</a>.</p><div \
id="inpage-video-top-57c4b71ea0236" class="ad-inpage-video-top" \
data-ad="inpage-video-top" style="-webkit-user-select: auto \
!important;"></div><figure class="image alignRight image-small shortcode-image" \
style="margin: 5px auto 0px 30px; width: 220px; float: right; clear: both; \
-webkit-user-select: auto !important;"><span class="img aspect-set " \
style="-webkit-user-select: auto !important; display: block; position: relative; \
padding-bottom: 180.391px;"><img \
src="http://zdnet1.cbsistatic.com/hub/i/r/2016/08/29/9ba4ff5a-fd31-4b44-877a-a2b03627cc6b/resize/270xauto/5edb2ed38f8b5785b62c7dfbba0aec4d/surfacepro3batteryfix.jpg" \
alt="surfacepro3batteryfix.jpg" height="auto" width="270" style="-webkit-user-select: \
auto !important; border: 0px; width: 220px; height: auto; margin: 0px auto 21px; \
display: block; max-width: 100%; font-size: 0.33333em; position: absolute; top: 0px; \
left: 0px; animation: fadeIn 0.5s;"></span></figure><p style="margin-bottom: 21px; \
-webkit-user-select: auto !important;">In late July, Microsoft officials acknowledged \
they were <a href="http://www.zdnet.com/article/microsoft-says-software-fix-coming-for-surface-pro-3-with-battery-issues/" \
target="_blank" style="-webkit-user-select: auto !important; text-decoration: none; \
cursor: pointer; color: rgb(17, 116, 199);">aware of the battery capacity problems \
reported by "a limited number" of Surface Pro 3 users</a>. They said at that time \
that the problem wasn't with the battery cells, but rather something the company \
planned to address via software.</p><p style="margin-bottom: 21px; \
-webkit-user-select: auto !important;">Today, August 29, Microsoft made the firmware \
update live that is designed to fix the problems.Microsoft just<a \
href="http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfhardware/surface-p \
ro-3-battery-degradation/783f6a00-19ba-4dcf-a828-0ad87751e15a?page=114&msgId=2c34b554-21a1-46ec-8ad8-6cc6fbd074fb" \
target="_blank" style="-webkit-user-select: auto !important; text-decoration: none; \
cursor: pointer; color: rgb(17, 116, 199);"> posted the following in its \
Forums</a>regarding the problem and the fix:</p><blockquote style="margin-bottom: \
21px; padding-right: 28px; padding-left: 28px; color: rgb(104, 115, 127); \
-webkit-user-select: auto !important;"><p style="margin-bottom: 21px; \
-webkit-user-select: auto !important;"><em style="-webkit-user-select: auto \
!important;">Hello everyone,</em></p><p style="margin-bottom: 21px; \
-webkit-user-select: auto !important;"><em style="-webkit-user-select: auto \
!important;">Thanks for your continued patience here. We have now completed our \
testing of the update and it has passed our quality assurance process.</em></p><p \
style="margin-bottom: 21px; -webkit-user-select: auto !important;"><em \
style="-webkit-user-select: auto !important;">The update, "System Firmware Update - \
8/29/2016", is now available to install from Windows Update.</em></p><p \
style="margin-bottom: 21px; -webkit-user-select: auto !important;"><em \
style="-webkit-user-select: auto !important;">Before installing this update, ensure \
that your Surface Pro 3 is plugged directly in to AC power using the standard AC \
power adapter (do not use the Surface Docking Station), disconnect any USB devices or \
external monitors, and check that Windows shows a 40% charge or greater when you \
hover over the icon in the taskbar before you begin.</em></p><p style="margin-bottom: \
21px; -webkit-user-select: auto !important;"><em style="-webkit-user-select: auto \
!important;">Once you install the update, please select Restart now (do not \
shutdown). After your Surface restarts, please manually restart it a second time to \
complete the process.For more information, please see our </em><a \
href="https://www.microsoft.com/surface/en-us/support/pro-3-battery-faq?os=windows-10&=undefined#symptoms" \
target="_blank" style="-webkit-user-select: auto !important; text-decoration: none; \
cursor: pointer; color: rgb(17, 116, 199);">Surface Pro 3 Battery FAQ article</a><em \
style="-webkit-user-select: auto !important;">.</em></p><p \
style="-webkit-user-select: auto !important;"><em style="-webkit-user-select: auto \
!important;">Thanks again.</em></p></blockquote><p style="margin-bottom: 21px; \
-webkit-user-select: auto !important;">The Surface Pro 3 issue seemed to be affecting \
primarily those with Simplo batteries. Microsoft officials attributed the cause "an \
error condition occurs that causes the full charge capacity of the battery to be \
misreported to the operating system and device firmware."</p><p style="margin-bottom: \
21px; -webkit-user-select: auto !important;">As noted in the <a \
href="https://www.microsoft.com/surface/en-us/support/pro-3-battery-faq?os=windows-10&=undefined#symptoms" \
target="_blank" style="-webkit-user-select: auto !important; text-decoration: none; \
cursor: pointer; color: rgb(17, 116, 199);">Surface Pro 3 FAQ</a>, "when this \
condition occurs, the system no longer charges the battery to its full actual \
capacity, and the Surface is unable to function on battery power."</p><p \
style="margin-bottom: 21px; -webkit-user-select: auto !important;">Once the fix is \
applied, "the reported full charge capacity will self-correct over the next several \
charge and discharge cycles," officials said. Surface Pro 3s that have not been \
affected by the issue also won't experience the battery problem, the FAQ \
said.</p></div></article></div></div></div></div></div></div></div></div></div></div></div><br><br>Best \
Regards,<br><br>Crysta<br><br>PhotM<br> </div></body> </html>
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