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List:       patchmanagement
Subject:    Re: Re: Adobe Flash Updater crashing the last few days on several different platforms/customers
From:       Dennis Halnon <dennis () biznuzz ! com>
Date:       2012-07-19 15:47:04
Message-ID: 50082BF8.6060908 () biznuzz ! com
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Another FYI for those who've been following this saga:

As of yesterday evening, as posted on their Bugbase page for this bug, 
Adobe finally weighed in on it, and has promised a fix (see Jing Chen's 
entry at 7:28 PM PDT).


On 7/17/2012 9:40 AM, Dennis Halnon wrote:
> FWIW Adobe is aware of this bug, it's been reported to them:
> https://bugbase.adobe.com/index.cfm?event=bug&id=3225162
>
> We have about a dozen machines that are having this error (some more
> frequently than others). I haven't found much in common on them, other
> than they're all XP SP3 machines. For instance, a few of the affected
> machines have AVG, and a few others run Trend Micro. None have any
> Symantec products and none have Intune.
>
> I've also found the various fixes I've seen (this bug is rapidly
> becoming a rash all over the Internet) don't seem to work. Even turning
> off the service doesn't seem to truly turn it off; I've seen the error
> come up anywhere between a few hours and a day or two after turning off
> the service.
>
> Aside from one of their engineers inviting potential testers to help
> debug it, Adobe hasn't, to my knowledge, responded to this bug. So I'm
> not sure a fix will come soon. Yes, I responded to the invitation, but
> no, I haven't heard from the engineer; that could be because s/he was
> inundated with requests.
>
>
>
> On 7/16/2012 2:05 PM, Lars Nelson wrote:
>> Hi All.
>>
>> I'm having customers starting to call in that the Adobe Flash auto
>> updater is crashing.
>>
>> Users see the familiar "please tell Microsoft about this problem"
>> dialog window with the option to Send or Don't Send.  The updater in
>> question is Adobe Flash Player Update Service 11.3 r300.
>>
>> The detail says that Adobe Flash Player Update Service has encountered
>> a problem and needed to close.  At this point the user can either
>> click Send or Don't send.
>>
>> Sometimes this is preceeded by another error dialog box referencing
>> that the memory at location 0x?????????? etc could not be read and so
>> on.  That is a common memory read/written to message I've seen.
>>
>> I'm having clients report this from platforms running Symantec and
>> Windows Intune protection client so I don't beleive this is a Symantec
>> / AV conflict and rather related to the updater.
>>
>> Anyone else seeing this?
>>
>> Thanks,
>>
>> Lars
>>
>

-- 
Dennis J. Halnon,
Biznuzz IT Services

*Network Support, Web Design & Marketing, Online Backup Systems,
Internet Services*

http://www.biznuzz.com/
860-738-7225
dennis@biznuzz.com <mailto:dennis@biznuzz.com>



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