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List: patchmanagement
Subject: RE: Very slow open Excel 2003
From: "DJ Cully" <dcully () GatewayEDI ! com>
Date: 2011-05-20 16:48:04
Message-ID: 5D91AF1C02B04245BF24C4E15133BB7E0C2B9108 () gsmail02 ! gatewayedi ! com
[Download RAW message or body]
You may want to open the application in safe mode then disable the
plug-ins
Go to start>run and enter "C:\Program Files\Microsoft
Office\Office\Excel.exe" /s
After disabling the plug-ins try to restart excel as you normally would.
If it is still slow to start launch the program without using a shortcut
so launch it with the start run command "C:\Program Files\Microsoft
Office\Office\Excel.exe"
Thank you,
DJ
-----Original Message-----
From: Susan Bradley [mailto:sbradcpa@pacbell.net]
Sent: Wednesday, May 18, 2011 4:38 PM
To: Patch Management Mailing List
Subject: Re: Very slow open Excel 2003
You can always start a support case online.
Mind you this is with the support as US not UK
For US I get the ability to send an email
0844 800 2400
Flipped over to the UK version of the site and got that phone number.
Try that.
============================
http://support.microsoft.com/
Go there
Go to It professionals
scroll down - go to contact Microsoft support
http://support.microsoft.com/select/Default.aspx?target=assistance
Choose the product category - office
http://support.microsoft.com/select/default.aspx?target=assistance&c1=50
5&
Choose excel 2003
https://support.microsoft.com/oas/default.aspx?&c1=505&gprid=2512&&st=1&
wfxredirect=1&sd=gn
Indicate you use it for business, click continue.
Ignore the 'buy office 2010 because we want you to'
Pull on the drop down menu - choose Installations, upgrades and applying
services packs
Choose the subtopic
Excel issues after you install products, hotfixes and updates
Click continue
If you have SA, you get free cases and you'll need your SA contract
number- if you don't click don't use a professional support and continue
You may need to enter a credit card at this point but when it's proven
to be an issue with a security patch you'll get it refunded back.
https://support.microsoft.com/oas/default.aspx?&c1=505&gprid=2512&&st=1&
wfxredirect=1&sd=gn
This ensures that it gets into Microsoft as a tracked case and under
their noses.
On 5/18/2011 7:48 AM, Alisdair Darroch wrote:
> Hi Susan,
>
> Problem is we are in the UK and we don't have the same options as our
US
> counterpart with regards to support.
>
> Unless you know of a way?
>
> Alisdair
>
> -----Original Message-----
> From: Susan Bradley [mailto:sbradcpa@pacbell.net]
> Sent: 17 May 2011 15:04
> To: Patch Management Mailing List
> Subject: Re: Very slow open Excel 2003
>
> I'm not seeing in the MS forums indicating that MS knows about this
> already, have you called support?
>
> On 5/17/2011 6:44 AM, Alisdair Darroch wrote:
> > Has anyone had any luck with a possible work around for this issue?
> >
> > Apart from removing it that is...
> >
> > Alisdair
> >
> >
> > -----Original Message-----
> > From: Sean A. Benoit [mailto:SBenoit@for-ibs.com]
> > Sent: Friday, May 13, 2011 11:59 AM
> > To: Patch Management Mailing List
> > Subject: RE: Very slow open Excel 2003
> >
> > Here is the body of the email I was referring to. Hope it helps.
> >
> > " Hi All,
> >
> > We seem to be experiencing a problem with Excel files running on a
> > Netapp filer.
> >
> > The file opens but it takes a very long time.
> >
> > If the file is copied locally the file opens up quickly.
> >
> > We noticed that if we uninstall patch KB2502786 everything seems to
be
> > OK again.
> >
> > Does anyone have a workaround with the patch installed?"
> >
> >
> > Regards,
> >
> > Sean
> >
> > -----Original Message-----
> > From: Phat Nguyen [mailto:phatn@behler-young.com]
> > Sent: Friday, May 13, 2011 10:15 AM
> > To: Patch Management Mailing List
> > Subject: Very slow open Excel 2003
> >
> >
> > Hi there,
> > Why is MS Excel very slow opening a file?
> > It takes over a minute to open any spreadsheets on my local hard
drive
> > or network. I believe one of the recently security patches is caused
> > this issue.
> >
> > Is there a HOTFIX available for this?
> > Please help!
> > Thanks,
> >
> >
> >
> >
> > This e-mail originated / forwarded from Behler-Young. This message
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