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List:       patchmanagement
Subject:    RE: Problems with IE6SP1 on W2KSP4 and webpages "hanging"
From:       "Smith, Dawn" <SmithDawn () concordefs ! com>
Date:       2004-01-28 22:43:57
Message-ID: 9B1410A4907DD311941500508B63A8FD0BD006CC () efsmail1 ! memphis ! com
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Unfortunately we have over 100 computers we would need to reinstall, and we
have a minimal amount of time for reinstall since these people need the
computer to take phone calls.

However, we are going to test a few suggestions that I have received on the
list.  Thanks for the input!

Other suggestions are welcome!

Dawn M. Smith
Desktop Support-Memphis
(901) 371-8144
1-800-238-7675 ext.18144
smithdawn@concordefs.com


-----Original Message-----
From: Leon [mailto:lhavin1@san.rr.com]
Sent: Wednesday, January 28, 2004 2:55 PM
To: Patch Management Mailing List
Subject: RE: Problems with IE6SP1 on W2KSP4 and webpages "hanging"


Dawn,

We do not have similar reports. It is evident that your IE version somehow
got corrupted. By "corrupted" I mean not necessary corrupted file, but some
modules got changed. Could it be that the internal app that you described
below introduced an incorrect version of mshtml.dll (the app's installation
program)? or just got bad, so the patch installation program chokes when it
cannot discover the file version and decides that it is not IE6 SP1... In
any case the simplest thing is to reinstall SP for IE6... Isn't it?

Leon Havin
Gravity Storm Software
3525 Del Mar Heights Road, Suite #630
San Diego, CA 92130, USA
(858) 792-0162

http://www.securitybastion.com
mailto:gstorm@securitybastion.com



-----Original Message-----
From: Smith, Dawn [mailto:SmithDawn@concordefs.com]
Sent: Wednesday, January 28, 2004 9:48 AM
To: Patch Management Mailing List
Subject: Problems with IE6SP1 on W2KSP4 and webpages "hanging"


I am trying to research solutions for an ongoing problem, and I am stuck.  I
hope someone here can help.

My company runs a website for customer service agents to use.  It is written
in Java to access a database.  No, I am not a programmer!  *smile*

Basically, they are running an internal program, and after so long they get
an error message and have to shut down IE6.  The error signature says:
AppName:  iexplore.exe, AppVer: 6.0.2800.1106, ModName: mshtml.dll, ModVer:
6.0.2800.1264, Offset: 00100a64.

Mod Version and AppVersion are not always the same numbers on all error
messages.

I found a site at http://support.microsoft.com/?kbid=816506 that talks about
a similar problem.  I had our programmers check to see if the method
"removeNode" is used in the code, and it is not.  However, is the method
they are describing the exact wording of the method or is that a VB method?

Also, when we try it install the patch just to see if it helps, we are
unable to install it.  The error message "This update requires Internet
Explorer 6.0 Service Pack 1 to be installed".  Problem is that IE6SP1 is
installed!!!

So, has anyone dealt with a similar issuer?  Also, if it helps we are
running Microsoft Proxy Server.

Thanks a lot!

Dawn M. Smith
Desktop Support-Memphis
(901) 371-8144
1-800-238-7675 ext.18144
smithdawn@concordefs.com


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