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List: outages-discussion
Subject: Re: [Outages-discussion] On the subject of root cause analyses and postmortems...
From: Owen DeLong <owen () delong ! com>
Date: 2021-10-08 19:57:19
Message-ID: C49BB088-6113-4E41-8396-933DBF8EFA4E () delong ! com
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Personally, I prefer the monkey cover both visually and in terms of the text content.
Owen
> On Oct 4, 2021, at 8:28 PM, Chapman, Brad (NBCUniversal) <Brad.Chapman@nbcuni.com> \
> wrote:
> Howdy Jay,
>
> In light of today's Facebook outage, I thought I'd inquire as to how your new book \
> about complex failure analysis is coming along.
> Below is the cover art I proposed at the start of the pandemic, with some new owls \
> as requested. :-)
> Cheers,
> Brad
>
> <image001.png><image002.png>
>
>
>
> From: Outages-discussion <outages-discussion-bounces@outages.org \
> <mailto:outages-discussion-bounces@outages.org>> on behalf of "Chapman, Brad \
> (NBCUniversal)" <Brad.Chapman@nbcuni.com \
> <mailto:Brad.Chapman@nbcuni.com>>
> Date: Sunday, March 22, 2020 at 8:52 PM
> To: Jay Ashworth <jra@baylink.com <mailto:jra@baylink.com>>, Gary Josack \
> <gary@byoteki.com <mailto:gary@byoteki.com>>, "Patrick W. Gilmore" \
> <patrick@ianai.net <mailto:patrick@ianai.net>>
> Cc: OUTAGES Discussion List <outages-discussion@outages.org \
> <mailto:outages-discussion@outages.org>>
> Subject: Re: [Outages-discussion] [EXTERNAL] Re: [outages] Discord: Sever outages \
> and Increased API errors
> Hmm, you have a point. Maybe the three wise guys are a more appropriate animal \
> metaphor...
>
>
>
> From: Jay Ashworth <jra@baylink.com <mailto:jra@baylink.com>>
> Date: Sunday, March 22, 2020 at 8:52 AM
> To: "Chapman, Brad (NBCUniversal)" <Brad.Chapman@nbcuni.com \
> <mailto:Brad.Chapman@nbcuni.com>>, Gary Josack <gary@byoteki.com \
> <mailto:gary@byoteki.com>>, Gary Josack via Outages <outages@outages.org \
> <mailto:outages@outages.org>>, "Patrick W. Gilmore" <patrick@ianai.net \
> <mailto:patrick@ianai.net>>
> Subject: Re: [EXTERNAL] Re: [outages] Discord: Sever outages and Increased API \
> errors
> Yeah, but that's an owl, with a 360-degree neck. Shouldn't it have been facing away \
> from the camera? :-)
> On March 22, 2020 2:03:04 AM EDT, "Chapman, Brad (NBCUniversal)" \
> <Brad.Chapman@nbcuni.com <mailto:Brad.Chapman@nbcuni.com>> wrote:
> > Whenever you decide to publish such a book, I've got your title and cover art \
> > ready...
> > Put me down for a pre-order.
> >
> > -Brad
> >
> >
> >
> >
> >
> > From: Outages <outages-bounces@outages.org <mailto:outages-bounces@outages.org>> \
> > on behalf of Jay Ashworth via Outages <outages@outages.org \
> > <mailto:outages@outages.org>>
> > Reply-To: Jay Ashworth <jra@baylink.com <mailto:jra@baylink.com>>
> > Date: Friday, March 20, 2020 at 9:07 PM
> > To: Gary Josack <gary@byoteki.com <mailto:gary@byoteki.com>>, Gary Josack via \
> > Outages <outages@outages.org <mailto:outages@outages.org>>, "Patrick W. Gilmore" \
> > <patrick@ianai.net <mailto:patrick@ianai.net>>
> > Cc: outages <outages@outages.org <mailto:outages@outages.org>>
> > Subject: [EXTERNAL] Re: [outages] Discord: Sever outages and Increased API errors
> >
> > I am sufficiently interested that I'm seriously considering writing a book on \
> > this topic actually. That was a very nice write-up. Do I correctly understand, \
> > then, that the root cause was the broken golang library function / routine?
> > (For the moment, we will pass on the topic of the irony of having to come up with \
> > an alternate name for your own language because otherwise people won't be able to \
> > find things about it... in the search engine you run that you wrote it for :-) \
> > Way to go Google.)
> > On March 20, 2020 11:54:08 PM EDT, Gary Josack via Outages <outages@outages.org \
> > <mailto:outages@outages.org>> wrote:
> > > If anyone is interested we published a post mortem on our status page for this \
> > > incident. https://status.discordapp.com/incidents/62gt9cgjwdgf \
> > > <https://urldefense.com/v3/__https:/status.discordapp.com/incidents/62gt9cgjwdgf \
> > > __;!!PIZeeW5wscynRQ!9IlozgcLDbWntVNJYRLbLSjlkY1RnEa2iRitGoMKZBTwtilpUibKlSbLxIv4M9w-XQ$>
> > >
> > > On Mon, Mar 16, 2020 at 2:49 PM Patrick W. Gilmore via Outages \
> > > <outages@outages.org <mailto:outages@outages.org>> wrote:
> > > > Discord seems to be having issues. It is showing on Down Detector. The splash \
> > > > page says:
> > > >
> > > >
> > > > The Server Status page shows:
> > > >
> > > >
> > > > Mostly FYI.
> > > >
> > > > --
> > > > TTFN,
> > > > patrick
> > > >
> > > > _______________________________________________
> > > > Outages mailing list
> > > > Outages@outages.org <mailto:Outages@outages.org>
> > > > https://puck.nether.net/mailman/listinfo/outages \
> > > > <https://urldefense.com/v3/__https:/puck.nether.net/mailman/listinfo/outages__ \
> > > > ;!!PIZeeW5wscynRQ!9IlozgcLDbWntVNJYRLbLSjlkY1RnEa2iRitGoMKZBTwtilpUibKlSbLxIs82I34TA$>
> > > >
>
> --
> Sent from my Android device with K-9 Mail. Please excuse my brevity.
[Attachment #5 (unknown)]
<html><head><meta http-equiv="Content-Type" content="text/html; \
charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; \
line-break: after-white-space;" class="">Personally, I prefer the monkey cover both \
visually and in terms of the text content.<div class=""><br class=""></div><div \
class="">Owen</div><div class=""><br class=""><div><br class=""><blockquote \
type="cite" class=""><div class="">On Oct 4, 2021, at 8:28 PM, Chapman, Brad \
(NBCUniversal) <<a href="mailto:Brad.Chapman@nbcuni.com" \
class="">Brad.Chapman@nbcuni.com</a>> wrote:</div><br \
class="Apple-interchange-newline"><div class=""><meta charset="UTF-8" class=""><div \
class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); \
font-family: Monaco; font-size: 12px; font-style: normal; font-variant-caps: normal; \
font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; \
text-transform: none; white-space: normal; word-spacing: 0px; \
-webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class="">Howdy Jay,<span \
class="Apple-converted-space"> </span><o:p class=""></o:p></div><div \
style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p \
class=""> </o:p></div><div style="margin: 0in; font-size: 11pt; font-family: \
Calibri, sans-serif;" class="">In light of today's Facebook outage, I thought I'd \
inquire as to how your new book about complex failure analysis is coming along.<o:p \
class=""></o:p></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, \
sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class="">Below is the cover art I \
proposed at the start of the pandemic, with some new owls as requested. :-)<o:p \
class=""></o:p></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, \
sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class="">Cheers,<o:p \
class=""></o:p></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, \
sans-serif;" class="">Brad<o:p class=""></o:p></div><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p \
class=""> </o:p></div><div style="margin: 0in; font-size: 11pt; font-family: \
Calibri, sans-serif;" class=""><span \
id="cid:image001.png@01D7B95E.5820FBE0"><image001.png></span><span \
id="cid:image002.png@01D7B95E.5820FBE0"><image002.png></span><o:p \
class=""></o:p></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, \
sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p \
class=""> </o:p></div><div style="margin: 0in; font-size: 11pt; font-family: \
Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div \
style="border-style: solid none none; border-top-width: 1pt; border-top-color: \
rgb(181, 196, 223); padding: 3pt 0in 0in;" class=""><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span \
style="font-size: 12pt;" class="">From:<span \
class="Apple-converted-space"> </span></span></b><span style="font-size: 12pt;" \
class="">Outages-discussion <<a \
href="mailto:outages-discussion-bounces@outages.org" style="color: blue; \
text-decoration: underline;" class="">outages-discussion-bounces@outages.org</a>> \
on behalf of "Chapman, Brad (NBCUniversal)" <<a \
href="mailto:Brad.Chapman@nbcuni.com" style="color: blue; text-decoration: \
underline;" class="">Brad.Chapman@nbcuni.com</a>><br class=""><b \
class="">Date:<span class="Apple-converted-space"> </span></b>Sunday, March 22, \
2020 at 8:52 PM<br class=""><b class="">To:<span \
class="Apple-converted-space"> </span></b>Jay Ashworth <<a \
href="mailto:jra@baylink.com" style="color: blue; text-decoration: underline;" \
class="">jra@baylink.com</a>>, Gary Josack <<a href="mailto:gary@byoteki.com" \
style="color: blue; text-decoration: underline;" class="">gary@byoteki.com</a>>, \
"Patrick W. Gilmore" <<a href="mailto:patrick@ianai.net" style="color: blue; \
text-decoration: underline;" class="">patrick@ianai.net</a>><br class=""><b \
class="">Cc:<span class="Apple-converted-space"> </span></b>OUTAGES Discussion \
List <<a href="mailto:outages-discussion@outages.org" style="color: blue; \
text-decoration: underline;" class="">outages-discussion@outages.org</a>><br \
class=""><b class="">Subject:<span class="Apple-converted-space"> </span></b>Re: \
[Outages-discussion] [EXTERNAL] Re: [outages] Discord: Sever outages and Increased \
API errors<o:p class=""></o:p></span></div></div><div class=""><div style="margin: \
0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p \
class=""> </o:p></div></div><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class="">Hmm, you have a point. Maybe the \
three wise guys are a more appropriate animal metaphor...<o:p \
class=""></o:p></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, \
sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p \
class=""> </o:p></div><div style="margin: 0in; font-size: 11pt; font-family: \
Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: \
0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p \
class=""> </o:p></div><div style="border-style: solid none none; \
border-top-width: 1pt; border-top-color: rgb(181, 196, 223); padding: 3pt 0in 0in;" \
class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class=""><b class=""><span style="font-size: 12pt;" class="">From:<span \
class="Apple-converted-space"> </span></span></b><span style="font-size: 12pt;" \
class="">Jay Ashworth <<a href="mailto:jra@baylink.com" style="color: blue; \
text-decoration: underline;" class="">jra@baylink.com</a>><br class=""><b \
class="">Date:<span class="Apple-converted-space"> </span></b>Sunday, March 22, \
2020 at 8:52 AM<br class=""><b class="">To:<span \
class="Apple-converted-space"> </span></b>"Chapman, Brad (NBCUniversal)" <<a \
href="mailto:Brad.Chapman@nbcuni.com" style="color: blue; text-decoration: \
underline;" class="">Brad.Chapman@nbcuni.com</a>>, Gary Josack <<a \
href="mailto:gary@byoteki.com" style="color: blue; text-decoration: underline;" \
class="">gary@byoteki.com</a>>, Gary Josack via Outages <<a \
href="mailto:outages@outages.org" style="color: blue; text-decoration: underline;" \
class="">outages@outages.org</a>>, "Patrick W. Gilmore" <<a \
href="mailto:patrick@ianai.net" style="color: blue; text-decoration: underline;" \
class="">patrick@ianai.net</a>><br class=""><b class="">Subject:<span \
class="Apple-converted-space"> </span></b>Re: [EXTERNAL] Re: [outages] Discord: \
Sever outages and Increased API errors<o:p class=""></o:p></span></div></div><div \
class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class=""><o:p class=""> </o:p></div></div><p class="MsoNormal" style="margin: \
0in 0in 12pt; font-size: 11pt; font-family: Calibri, sans-serif;">Yeah, but that's an \
owl, with a 360-degree neck. Shouldn't it have been facing away from the camera? \
:-)<o:p class=""></o:p></p><div class=""><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class="">On March 22, 2020 2:03:04 AM EDT, \
"Chapman, Brad (NBCUniversal)" <<a href="mailto:Brad.Chapman@nbcuni.com" \
style="color: blue; text-decoration: underline;" \
class="">Brad.Chapman@nbcuni.com</a>> wrote:<o:p class=""></o:p></div><blockquote \
style="border-style: none none none solid; border-left-width: 1pt; border-left-color: \
rgb(204, 204, 204); padding: 0in 0in 0in 6pt; margin: 5pt 0in 5pt 4.8pt;" class="" \
type="cite"><div style="margin: 0in; font-size: 11pt; font-family: Calibri, \
sans-serif;" class="">Whenever you decide to publish such a book, I've got your title \
and cover art ready...<o:p class=""></o:p></div><div style="margin: 0in; font-size: \
11pt; font-family: Calibri, sans-serif;" class=""> <o:p \
class=""></o:p></div><div style="margin: 0in; font-size: 11pt; font-family: Calibri, \
sans-serif;" class="">Put me down for a pre-order.<o:p class=""></o:p></div><div \
style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class=""> <o:p class=""></o:p></div><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class="">-Brad<o:p class=""></o:p></div><div \
style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class=""> <o:p class=""></o:p></div><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class=""><img width="450" height="576" \
id="Picture_x0020_5" src="cid:image001.png@01D5FFD4.DF937430" alt="A close up of a \
bird
Description automatically generated" style="width: 4.6875in; height: 6in;" \
class=""><o:p class=""></o:p></div><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div \
style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class=""> <o:p class=""></o:p></div><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div \
style="border-style: solid none none; border-top-width: 1pt; border-top-color: \
rgb(181, 196, 223); padding: 3pt 0in 0in;" class=""><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span \
style="font-size: 12pt;" class="">From:<span \
class="Apple-converted-space"> </span></span></b><span style="font-size: 12pt;" \
class="">Outages <<a href="mailto:outages-bounces@outages.org" style="color: blue; \
text-decoration: underline;" class="">outages-bounces@outages.org</a>> on behalf \
of Jay Ashworth via Outages <<a href="mailto:outages@outages.org" style="color: \
blue; text-decoration: underline;" class="">outages@outages.org</a>><br \
class=""><b class="">Reply-To:<span \
class="Apple-converted-space"> </span></b>Jay Ashworth <<a \
href="mailto:jra@baylink.com" style="color: blue; text-decoration: underline;" \
class="">jra@baylink.com</a>><br class=""><b class="">Date:<span \
class="Apple-converted-space"> </span></b>Friday, March 20, 2020 at 9:07 PM<br \
class=""><b class="">To:<span class="Apple-converted-space"> </span></b>Gary \
Josack <<a href="mailto:gary@byoteki.com" style="color: blue; text-decoration: \
underline;" class="">gary@byoteki.com</a>>, Gary Josack via Outages <<a \
href="mailto:outages@outages.org" style="color: blue; text-decoration: underline;" \
class="">outages@outages.org</a>>, "Patrick W. Gilmore" <<a \
href="mailto:patrick@ianai.net" style="color: blue; text-decoration: underline;" \
class="">patrick@ianai.net</a>><br class=""><b class="">Cc:<span \
class="Apple-converted-space"> </span></b>outages <<a \
href="mailto:outages@outages.org" style="color: blue; text-decoration: underline;" \
class="">outages@outages.org</a>><br class=""><b class="">Subject:<span \
class="Apple-converted-space"> </span></b>[EXTERNAL] Re: [outages] Discord: \
Sever outages and Increased API errors</span><o:p class=""></o:p></div></div><div \
class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class=""> <o:p class=""></o:p></div></div><p class="MsoNormal" style="margin: \
0in 0in 12pt; font-size: 11pt; font-family: Calibri, sans-serif;">I am sufficiently \
interested that I'm seriously considering writing a book on this topic actually. That \
was a very nice write-up. Do I correctly understand, then, that the root cause was \
the broken golang library function / routine?<br class=""><br class="">(For the \
moment, we will pass on the topic of the irony of having to come up with an alternate \
name for your own language because otherwise people won't be able to find things \
about it... in the search engine you run that you wrote it for :-) Way to go \
Google.)<o:p class=""></o:p></p><div class=""><div style="margin: 0in; font-size: \
11pt; font-family: Calibri, sans-serif;" class="">On March 20, 2020 11:54:08 PM EDT, \
Gary Josack via Outages <<a href="mailto:outages@outages.org" style="color: blue; \
text-decoration: underline;" class="">outages@outages.org</a>> wrote:<o:p \
class=""></o:p></div><blockquote style="border-style: none none none solid; \
border-left-width: 1pt; border-left-color: rgb(204, 204, 204); padding: 0in 0in 0in \
6pt; margin: 5pt 0in 5pt 4.8pt;" class="" type="cite"><div class=""><div \
style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">If \
anyone is interested we published a post mortem on our status page for this \
incident. <a href="https://urldefense.com/v3/__https:/status.discordapp.com/incid \
ents/62gt9cgjwdgf__;!!PIZeeW5wscynRQ!9IlozgcLDbWntVNJYRLbLSjlkY1RnEa2iRitGoMKZBTwtilpUibKlSbLxIv4M9w-XQ$" \
style="color: blue; text-decoration: underline;" \
class="">https://status.discordapp.com/incidents/62gt9cgjwdgf</a><o:p \
class=""></o:p></div></div><div style="margin: 0in; font-size: 11pt; font-family: \
Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div class=""><div \
class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class="">On Mon, Mar 16, 2020 at 2:49 PM Patrick W. Gilmore via Outages <<a \
href="mailto:outages@outages.org" style="color: blue; text-decoration: underline;" \
class="">outages@outages.org</a>> wrote:<o:p \
class=""></o:p></div></div><blockquote style="border-style: none none none solid; \
border-left-width: 1pt; border-left-color: rgb(204, 204, 204); padding: 0in 0in 0in \
6pt; margin: 5pt 0in 5pt 4.8pt;" class="" type="cite"><div class=""><div \
style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class="">Discord seems to be having issues. It is showing on Down Detector. The \
splash page says:<o:p class=""></o:p></div><div class=""><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""><img border="0" \
id="_x0000_i1027" src="https://files.slack.com/files-pri/T2F7AJRMY-FV5C2QE4A/image.png" \
class=""><o:p class=""></o:p></div></div><div class=""><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""><img border="0" \
width="32" height="32" \
id="gmail-m_-68350677258041798879A35860F-5756-4FC1-826C-FE76A8469C13" \
src="cid:170fb3917e5a2da56b91" style="width: 0.3333in; height: 0.3333in;" \
class=""><o:p class=""></o:p></div></div><div class=""><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p \
class=""></o:p></div></div><div class=""><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class="">The Server Status page shows:<o:p \
class=""></o:p></div></div><div class=""><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class=""><img border="0" width="32" height="32" \
id="gmail-m_-6835067725804179887344398FC-E92A-489B-A48F-0C6CFBA91ACB" \
src="cid:170fb3917e5774fd4222" style="width: 0.3333in; height: 0.3333in;" \
class=""><o:p class=""></o:p></div></div><div class=""><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p \
class=""></o:p></div></div><div class=""><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class="">Mostly FYI.<o:p \
class=""></o:p></div></div><div class=""><div style="margin: 0in; font-size: 11pt; \
font-family: Calibri, sans-serif;" class=""> <o:p \
class=""></o:p></div></div><div class=""><div class=""><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" class="">-- <br \
class="">TTFN,<br class="">patrick<span \
class="Apple-converted-space"> </span><o:p class=""></o:p></div></div><div \
style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" \
class=""> <o:p class=""></o:p></div></div></div><div style="margin: 0in; \
font-size: 11pt; font-family: Calibri, sans-serif;" \
class="">_______________________________________________<br class="">Outages mailing \
list<br class=""><a href="mailto:Outages@outages.org" target="_blank" style="color: \
blue; text-decoration: underline;" class="">Outages@outages.org</a><br class=""><a \
href="https://urldefense.com/v3/__https:/puck.nether.net/mailman/listinfo/outages__;!! \
PIZeeW5wscynRQ!9IlozgcLDbWntVNJYRLbLSjlkY1RnEa2iRitGoMKZBTwtilpUibKlSbLxIs82I34TA$" \
target="_blank" style="color: blue; text-decoration: underline;" \
class="">https://puck.nether.net/mailman/listinfo/outages</a><o:p \
class=""></o:p></div></blockquote></div></blockquote></div></blockquote></div><div \
style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><br \
class="">--<span class="Apple-converted-space"> </span><br class="">Sent from my \
Android device with K-9 Mail. Please excuse my brevity.<span \
class="Apple-converted-space"> </span></div></div></div></blockquote></div><br \
class=""></div></body></html>
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