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List:       outages-discussion
Subject:    Re: [Outages-discussion] [outages] Verizon Wireless HD calling outage
From:       "Frank Bulk" <frnkblk () iname ! com>
Date:       2019-01-14 17:18:33
Message-ID: 003901d4ac2d$2d5f40b0$881dc210$ () iname ! com
[Download RAW message or body]

This is showing up in DownDetector.
https://www.downdetector.com/status/verizon

Frank 

-----Original Message-----
From: Outages <outages-bounces@outages.org> On Behalf Of Nick via Outages
Sent: Monday, January 14, 2019 9:11 AM
To: outages@outages.org
Subject: [outages] Verizon Wireless HD calling outage

I work for a CLEC in Eagle River, WI. Starting around 4am this morning we
started receiving complaints about VZW customers not being able to call
our landline phone customers.

In talking with VZW tech support they say that the issue is related to
the HD calling feature, turning it off enables VZW customers to call us.

The VZW tech I spoke with indicated that the problem is wide spread and
he previously thought just related to calling 800 numbers from VZW cell
phones. The tech said it may be up to 5 business days for the problem to
get fixed (but hopefully that's just the standard fix time they give
when they don't know what the problem is). In the meantime turning off
HD calling fixes the issue.

I'm not sure if widespread means just the County area, State or
Nationwide but just FYI in case anyone else is running into this.

Thank you,

Nick Paul
ChoiceTEL

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