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List: outages-discussion
Subject: Re: [Outages-discussion] Canada / Ontario voice issues 2-3PM ET
From: Ivan Kovacevic <ivan.kovacevic () startelecom ! ca>
Date: 2016-10-24 23:23:16
Message-ID: 6f359710ef4482fb1e8c6584ca743573 () mail ! gmail ! com
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Thanks Scott, I am on VoiceOps as well, but I have a suspicion that it was
data related (Fiber cut or similar) so thought I would try this list first.
Best Regards,
Ivan Kovacevic
Vice President, Client Services
Star Telecom | www.startelecom.ca
<http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3Ljy \
BM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6>
| SIP Based Services for Contact Centers | LinkedIn
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BM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstar-telec \
om-www-startelecom-ca-%3Ftrk%3Dbiz-companies-cym&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6>
*From:* Scott Berkman [mailto:scott@sberkman.net]
*Sent:* October 24, 2016 6:09 PM
*To:* Ivan Kovacevic <ivan.kovacevic@startelecom.ca>
*Cc:* outages-discussion@outages.org
*Subject:* Re: [Outages-discussion] Canada / Ontario voice issues 2-3PM ET
Maybe try voiceops?
http://voiceops.org
Sent from BlueMail
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BM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.bluemail.me%2Fr&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6>
On Oct 24, 2016, at 6:06 PM, Ivan Kovacevic <ivan.kovacevic@startelecom.ca>
wrote:
Didn't want to send this to the main list, since it's very non-specific…
but here it goes:
Several clients reported voice quality issues between 2-3 PM ET for
specific lines of business (definitively not all services provided by Star
Telecom). Calls for these LOBs are transferred from third parties who use
unknown carriers (guessing Bell/Rogers/etc). So my suspicion is that one of
those carriers had issues at that time, which impacted transferred calls.
We can't prove it since I don't know who the underlying carrier is… but
there was definitely something.
Wondering if anyone else experienced voice or network issues in
Ontario/Eastern Canada around that time (2-3pm et).
Best Regards,
Ivan Kovacevic
Vice President, Client Services
Star Telecom | www.startelecom.ca
<http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3Ljy \
BM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6>
| SIP Based Services for Contact Centers | LinkedIn
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BM63K6FlW63JXmj56dLPjf6TyZWx02?t=&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6>
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--></style></head><body lang="EN-CA" link="#0563C1" vlink="#954F72"><div \
class="WordSection1"><p class="MsoNormal"><a name="_MailEndCompose">Thanks Scott, I \
am on VoiceOps as well, but I have a suspicion that it was data related (Fiber cut or \
similar) so thought I would try this list first. </a></p><p class="MsoNormal"><span \
style="mso-bookmark:_MailEndCompose"> </span></p><div><p class="MsoNormal"><span \
style="mso-bookmark:_MailEndCompose"><span style="color:#1f497d">Best \
Regards,</span></span><span style="mso-bookmark:_MailEndCompose"><span \
style="mso-fareast-language:EN-CA"></span></span></p><p class="MsoNormal"><span \
style="mso-bookmark:_MailEndCompose"><span style="color:#1f497d"> \
</span></span><span style="mso-bookmark:_MailEndCompose"><span \
style="mso-fareast-language:EN-CA"></span></span></p><p class="MsoNormal"><span \
style="mso-bookmark:_MailEndCompose"><span style="color:#1f497d">Ivan \
Kovacevic</span></span><span style="mso-bookmark:_MailEndCompose"><span \
style="mso-fareast-language:EN-CA"></span></span></p><p class="MsoNormal"><span \
style="mso-bookmark:_MailEndCompose"><span lang="EN-US" style="color:#1f497d">Vice \
President, Client Services</span></span><span \
style="mso-bookmark:_MailEndCompose"><span \
style="mso-fareast-language:EN-CA"></span></span></p><p class="MsoNormal"><span \
style="mso-bookmark:_MailEndCompose"><span style="color:#1f497d">Star Telecom | \
</span></span><a href="http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B \
9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6"><span \
style="mso-bookmark:_MailEndCompose"><span \
style="color:blue">www.startelecom.ca</span></span><span \
style="mso-bookmark:_MailEndCompose"></span></a><span \
style="mso-bookmark:_MailEndCompose"><span style="color:#1f497d"> | SIP Based \
Services for Contact Centers | </span></span><a \
href="http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVn \
W3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstar- \
telecom-www-startelecom-ca-%3Ftrk%3Dbiz-companies-cym&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6"><span \
style="mso-bookmark:_MailEndCompose"><span \
style="color:blue">LinkedIn</span></span><span \
style="mso-bookmark:_MailEndCompose"></span></a><span \
style="mso-bookmark:_MailEndCompose"><span \
style="mso-fareast-language:EN-CA"></span></span></p><p class="MsoNormal"><span \
style="mso-bookmark:_MailEndCompose"><span style="mso-fareast-language:EN-CA"> \
</span></span></p></div><p class="MsoNormal"><span \
style="mso-bookmark:_MailEndCompose"> </span></p><span \
style="mso-bookmark:_MailEndCompose"></span><div><div \
style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p \
class="MsoNormal"><b><span lang="EN-US" \
style="mso-fareast-language:EN-CA">From:</span></b><span lang="EN-US" \
style="mso-fareast-language:EN-CA"> Scott Berkman [mailto:<a \
href="mailto:scott@sberkman.net">scott@sberkman.net</a>] <br><b>Sent:</b> October 24, \
2016 6:09 PM<br><b>To:</b> Ivan Kovacevic <<a \
href="mailto:ivan.kovacevic@startelecom.ca">ivan.kovacevic@startelecom.ca</a>><br><b>Cc:</b> \
<a href="mailto:outages-discussion@outages.org">outages-discussion@outages.org</a><br><b>Subject:</b> \
Re: [Outages-discussion] Canada / Ontario voice issues 2-3PM \
ET</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal" \
style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times \
New Roman",serif">Maybe try voiceops?</span></p></div><div><p class="MsoNormal" \
style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times \
New Roman",serif"><a \
href="http://voiceops.org">http://voiceops.org</a><br><br></span></p></div><div><p \
class="MsoNormal" style="margin-bottom:12.0pt"><span \
style="font-size:12.0pt;font-family:"Times New Roman",serif">Sent from <a \
href="http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVn \
W3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.bluemail.me%2Fr&si=64705603 \
85859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6">BlueMail</a></span></p></div><div><p \
class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New \
Roman",serif">On Oct 24, 2016, at 6:06 PM, Ivan Kovacevic <<a \
href="mailto:ivan.kovacevic@startelecom.ca" \
target="_blank">ivan.kovacevic@startelecom.ca</a>> wrote:</span></p><blockquote \
style="border:none;border-left:solid #cccccc 1.0pt;padding:0cm 0cm 0cm \
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt"><p \
class="MsoNormal"> </p><p class="MsoNormal">Didn't want to send this to the main \
list, since it's very non-specific… but here it goes: </p><p class="MsoNormal"> \
</p><p class="MsoNormal">Several clients reported voice quality issues between 2-3 PM \
ET for specific lines of business (definitively not all services provided by Star \
Telecom). Calls for these LOBs are transferred from third parties who use unknown \
carriers (guessing Bell/Rogers/etc). So my suspicion is that one of those carriers \
had issues at that time, which impacted transferred calls. We can't prove it since I \
don't know who the underlying carrier is… but there was definitely something. \
</p><p class="MsoNormal"> </p><p class="MsoNormal">Wondering if anyone else \
experienced voice or network issues in Ontario/Eastern Canada around that time (2-3pm \
et).</p><p class="MsoNormal"> </p><p class="MsoNormal"><span \
style="color:#1f497d">Best Regards,</span></p><p class="MsoNormal"><span \
style="color:#1f497d"> </span></p><p class="MsoNormal"><span \
style="color:#1f497d">Ivan Kovacevic</span></p><p class="MsoNormal"><span \
lang="EN-US" style="color:#1f497d">Vice President, Client Services</span></p><p \
class="MsoNormal"><span style="color:#1f497d">Star Telecom | <a \
href="http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVn \
W3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6"><span \
style="color:blue">www.startelecom.ca</span></a> | SIP Based Services for Contact \
Centers | <a href="http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJ \
W7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=&si=6470560385859584&pi=cf34c349-b84d-4780-9c9e-a8df3aaceec6"><span \
style="color:blue">LinkedIn</span></a></span></p><p class="MsoNormal"> </p><p \
class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New \
Roman",serif"> </span></p><pre style="text-align:center"><hr size="4" \
width="100%" align="center"></pre><pre><br>Outages-discussion mailing list<br><a \
href="mailto:Outages-discussion@outages.org">Outages-discussion@outages.org</a><br><a \
href="https://puck.nether.net/mailman/listinfo/outages-discussion">https://puck.nether.net/mailman/listinfo/outages-discussion</a></pre></blockquote></div><p \
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