'[opennms-install] OpenNMS OTRS Integration'

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List:       opennms-install
Subject:    [opennms-install] OpenNMS OTRS Integration
From:       Garabed Yegavian <Garabed () firelinebroadband ! com>
Date:       2011-08-30 20:33:54
Message-ID: 7221A0313A389F408E5982772DB633FC0B2B014BDA () FNSEXCH ! fns ! local
[Download RAW message or body]

[Attachment #2 (multipart/alternative)]


I have tried over and over again to figure out why I do not see the 3 buttons in the \
alarms section of OpenNMS to create tickets in OTRS. I am currently running OpenNMS \
1.8.12 and OTRS 2.1.4, I have installed the OpenNMS-1.2.0.opm via package manager. \
Can someone please HELP me or point me in the direction of where I might get some. I \
have read the instructions over and over again \
http://www.opennms.org/wiki/OTRS_Integration . Going crazy now!

Description:

(en) OpenNMS Integration Module.

Description:

(de) OpenNMS Integration Modul.

ChangeLog:

Version

Date

Comment

1.2.1

2010-09-09 09:05:56

OpenNMS package for OTRS to not use the hard-to-find (and trivial) SOAP::DateTime \
module (as suggested by Michiel). It now uses Date::Manip directly and is at version \
1.2.


BuildDate:

2010-09-09 09:05:56

BuildHost:

opms.otrs.com

Framework:

2.4.x

Framework:

2.3.x

Framework:

2.2.x

License:

GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007

Name:

OpenNMS

URL:

http://www.opennms.org/

Vendor:

The OpenNMS Project

Version:

1.2.1

Filelist:

Filename

Permission

Status

Download

bin/cgi-bin/opennms.pl

(755)

[cid:image001.png@01CC6718.1FBFA0B0]

[cid:image002.png@01CC6718.1FBFA0B0]<http://206.214.45.250/otrs/index.pl?Action=AdminP \
ackageManager&Subaction=View&Name=OpenNMS&Version=1.2.1&File=&Location=bin%2Fcgi-bin%2Fopennms.pl> \
852 Bytes

Kernel/System/WebService.pm

(644)

[cid:image001.png@01CC6718.1FBFA0B0]

[cid:image002.png@01CC6718.1FBFA0B0]<http://206.214.45.250/otrs/index.pl?Action=AdminP \
ackageManager&Subaction=View&Name=OpenNMS&Version=1.2.1&File=&Location=Kernel%2FSystem%2FWebService.pm> \
4.3 KBytes

Kernel/System/TicketService.pm

(644)

[cid:image001.png@01CC6718.1FBFA0B0]

[cid:image002.png@01CC6718.1FBFA0B0]<http://206.214.45.250/otrs/index.pl?Action=AdminP \
ackageManager&Subaction=View&Name=OpenNMS&Version=1.2.1&File=&Location=Kernel%2FSystem%2FTicketService.pm> \
20.6 KBytes

var/httpd/htdocs/TicketService.wsdl

(644)

[cid:image001.png@01CC6718.1FBFA0B0]

[cid:image002.png@01CC6718.1FBFA0B0]<http://206.214.45.250/otrs/index.pl?Action=AdminP \
ackageManager&Subaction=View&Name=OpenNMS&Version=1.2.1&File=&Location=var%2Fhttpd%2Fhtdocs%2FTicketService.wsdl> \
19.2 KBytes


IntroInstall (pre/en):


SOAP interface for the OpenNMS OTRS Trouble Ticket \
Plugin<http://www.opennms.org/index.php/OTRS_Integration>.

This Code requires OpenNMS v 1.5.94 or later.

IntroInstall (pre/de):


SOAP Interface für das OpenNMS OTRS Trouble Ticket \
Plugin<http://www.opennms.org/index.php/OTRS_Integration>.

Das Paket benötigt OpenNMS v 1.5.94 oder später.


Opennms.properties

###### TROUBLE TICKETING ######
# The ticket plugin implementation to use to create tickets via the Alarm details
# pages (if configured).  The NullTicketerPlugin just does nothing when attempting
# to create tickets.
# NOTE: if you enable a trouble-ticketing plugin here, you must also edit
# $OPENNMS_HOME/{webapps,jetty-webapps}/opennms/WEB-INF/configuration.properties
#opennms.ticketer.plugin=org.opennms.netmgt.ticketd.NullTicketerPlugin

opennms.ticketer.plugin=org.opennms.netmgt.ticketer.otrs.OtrsTicketerPlugin
opennms.alarmTroubleTicketEnabled = true
opennms.alarmTroubleTicketLinkTemplate = <a \
href="http://localhost/otrs/index.pl?Action=AgentTicketZoom&TicketNumber=${id}">${id}</a>



otrs.properties

otrs.endpoint=http://localhost/otrs/opennms.pl
otrs.username=opennms
otrs.password=xxxx
otrs.state=new
otrs.priority=3 normal
otrs.lock=unlock
otrs.queue=Raw
otrs.articletype=note-external
otrs.defaultuser=root@localhost
otrs.articlefrom=otrs@firelinebroadband.com
otrs.articlesendertype=agent
otrs.articlecontenttype=text/html; charset=ISO-8859-15
otrs.articlehistorycomment=update by OpenNMS
otrs.articlehistorytype=OwnerUpdate
otrs.ownerid=1
otrs.validopenstateid=1, 4, 6, 7, 8
otrs.validclosedstateid=2, 3, 9
otrs.validcancelledstateid=5
otrs.openstateid=1
otrs.closedstateid=2
otrs.cancelledstateid=5
otrs.ticketopenedmessage=Ticket opened by OpenNMS
otrs.ticketclosedmessage=Ticket closed by OpenNMS
otrs.ticketcancelledmessage=Ticket cancelled by OpenNMS
otrs.ticketupdatedmessage=Ticket updated by OpenNMS
otrs.articleupdatesubject=Ticket update from OpenNMS




Thank you,

Garabed Yegavian


[Attachment #5 (text/html)]

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class=WordSection1><p class=MsoNormal>I have tried over and over again to figure out \
why I do not see the 3 buttons in the alarms section of OpenNMS to create tickets in \
OTRS. I am currently running OpenNMS <span class=apple-style-span><span \
style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black;background:white'>1.8.12 \
and OTRS 2.1.4, I have installed the OpenNMS-1.2.0.opm via package manager. Can \
someone please HELP me or point me in the direction of where I might get some. I have \
read the instructions over and over again </span></span><a \
href="http://www.opennms.org/wiki/OTRS_Integration">http://www.opennms.org/wiki/OTRS_Integration</a> \
. Going crazy now!<span class=apple-style-span><span \
style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black;background:white'><o:p></o:p></span></span></p><p \
class=MsoNormal><span class=apple-style-span><span \
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valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Description:<o:p></o:p></span></b></p></td><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>(en) OpenNMS \
Integration Module.<o:p></o:p></span></p></td></tr><tr><td valign=top \
style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Description:<o:p></o:p></span></b></p></td><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>(de) OpenNMS \
Integration Modul.<o:p></o:p></span></p></td></tr><tr><td valign=top \
style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>ChangeLog:<o:p></o:p></span></b></p></td><td \
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border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td \
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class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Version<o:p></o:p></span></b></p></td><td \
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class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Date<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Comment<o:p></o:p></span></b></p></td></tr><tr><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>1.2.1<o:p></o:p></span></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>2010-09-09 \
09:05:56<o:p></o:p></span></p></td><td valign=top style='padding:1.5pt 1.5pt 1.5pt \
1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>OpenNMS \
package for OTRS to not use the hard-to-find (and trivial) SOAP::DateTime module (as \
suggested by Michiel). It now uses Date::Manip directly and is at version \
1.2.<o:p></o:p></span></p></td></tr></table></td></tr><tr><td valign=top \
style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>BuildDate:<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>2010-09-09 \
09:05:56<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:.75pt .75pt \
.75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>BuildHost:<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>opms.otrs.com<o:p></o:p></span></p></td></tr><tr><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Framework:<o:p></o:p></span></b></p></td><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>2.4.x<o:p></o:p></span></p></td></tr><tr><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Framework:<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>2.3.x<o:p></o:p></span></p></td></tr><tr><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Framework:<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>2.2.x<o:p></o:p></span></p></td></tr><tr><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>License:<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>GNU AFFERO \
GENERAL PUBLIC LICENSE Version 3, November \
2007<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:.75pt .75pt \
.75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Name:<o:p></o:p></span></b></p></td><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>OpenNMS<o:p></o:p></span></p></td></tr><tr><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>URL:<o:p></o:p></span></b></p></td><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>http://www.opennms.org/<o:p></o:p></span></p></td></tr><tr><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Vendor:<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Version:<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>1.2.1<o:p></o:p></span></p></td></tr><tr><td \
valign=top style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Filelist:<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Filename<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Permission<o:p></o:p></span></b></p></td><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Download<o:p></o:p></span></b></p></td></tr><tr><td \
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style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>bin/cgi-bin/opennms.pl<o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>(755)<o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'><img \
border=0 width=15 height=15 id="Picture_x0020_1" \
src="cid:image001.png@01CC6718.1FBFA0B0" alt=" "></span><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'><o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><a \
href="http://206.214.45.250/otrs/index.pl?Action=AdminPackageManager&amp;Subaction=Vie \
w&amp;Name=OpenNMS&amp;Version=1.2.1&amp;File=&amp;Location=bin%2Fcgi-bin%2Fopennms.pl" \
title="&quot;Download file from package!&quot; "><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#557799;text-decoration:none'><img \
border=0 width=16 height=16 id="Picture_x0020_2" \
src="cid:image002.png@01CC6718.1FBFA0B0" alt="Download file from \
package!"></span></a><span class=apple-converted-space><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>&nbsp;</span></span><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>852 \
Bytes<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:1.5pt 1.5pt \
1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Kernel/System/WebService.pm<o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>(644)<o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'><img \
border=0 width=15 height=15 id="Picture_x0020_3" \
src="cid:image001.png@01CC6718.1FBFA0B0" alt=" "></span><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'><o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><a \
href="http://206.214.45.250/otrs/index.pl?Action=AdminPackageManager&amp;Subaction=Vie \
w&amp;Name=OpenNMS&amp;Version=1.2.1&amp;File=&amp;Location=Kernel%2FSystem%2FWebService.pm" \
title="&quot;Download file from package!&quot; "><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#557799;text-decoration:none'><img \
border=0 width=16 height=16 id="Picture_x0020_4" \
src="cid:image002.png@01CC6718.1FBFA0B0" alt="Download file from \
package!"></span></a><span class=apple-converted-space><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>&nbsp;</span></span><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>4.3 \
KBytes<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:1.5pt 1.5pt \
1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>Kernel/System/TicketService.pm<o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>(644)<o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'><img \
border=0 width=15 height=15 id="Picture_x0020_5" \
src="cid:image001.png@01CC6718.1FBFA0B0" alt=" "></span><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'><o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><a \
href="http://206.214.45.250/otrs/index.pl?Action=AdminPackageManager&amp;Subaction=Vie \
w&amp;Name=OpenNMS&amp;Version=1.2.1&amp;File=&amp;Location=Kernel%2FSystem%2FTicketService.pm" \
title="&quot;Download file from package!&quot; "><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#557799;text-decoration:none'><img \
border=0 width=16 height=16 id="Picture_x0020_6" \
src="cid:image002.png@01CC6718.1FBFA0B0" alt="Download file from \
package!"></span></a><span class=apple-converted-space><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>&nbsp;</span></span><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>20.6 \
KBytes<o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:1.5pt 1.5pt \
1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>var/httpd/htdocs/TicketService.wsdl<o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>(644)<o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'><img \
border=0 width=15 height=15 id="Picture_x0020_7" \
src="cid:image001.png@01CC6718.1FBFA0B0" alt=" "></span><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'><o:p></o:p></span></p></td><td \
valign=top style='padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><a \
href="http://206.214.45.250/otrs/index.pl?Action=AdminPackageManager&amp;Subaction=Vie \
w&amp;Name=OpenNMS&amp;Version=1.2.1&amp;File=&amp;Location=var%2Fhttpd%2Fhtdocs%2FTicketService.wsdl" \
title="&quot;Download file from package!&quot; "><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#557799;text-decoration:none'><img \
border=0 width=16 height=16 id="Picture_x0020_8" \
src="cid:image002.png@01CC6718.1FBFA0B0" alt="Download file from \
package!"></span></a><span class=apple-converted-space><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>&nbsp;</span></span><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>19.2 \
KBytes<o:p></o:p></span></p></td></tr></table></td></tr><tr><td valign=top \
style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>IntroInstall \
(pre/en):<o:p></o:p></span></b></p></td><td valign=top style='padding:.75pt .75pt \
.75pt .75pt'><p><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>SOAP \
interface for the<span class=apple-converted-space>&nbsp;</span><a \
href="http://www.opennms.org/index.php/OTRS_Integration" target="_blank"><span \
style='color:#557799'>OpenNMS OTRS Trouble Ticket \
Plugin</span></a>.<o:p></o:p></span></p><p><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>This Code \
requires OpenNMS v 1.5.94 or later.<o:p></o:p></span></p></td></tr><tr><td valign=top \
style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>IntroInstall \
(pre/de):<o:p></o:p></span></b></p></td><td valign=top style='padding:.75pt .75pt \
.75pt .75pt'><p><span \
style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>SOAP \
Interface für das<span class=apple-converted-space>&nbsp;</span><a \
href="http://www.opennms.org/index.php/OTRS_Integration" target="_blank"><span \
style='color:#557799'>OpenNMS OTRS Trouble Ticket \
Plugin</span></a>.<o:p></o:p></span></p><p><span \


["image001.png" (image/png)]
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