'[ma-linux] Re: followup Re: Thanks! Re: [dclug] websites replying incompatible'

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List:       novalug
Subject:    [ma-linux] Re: followup Re: Thanks! Re: [dclug] websites replying incompatible
From:       Hyrcan <hyrcan () hyrcan ! com>
Date:       2004-01-20 17:23:36
Message-ID: 400D6418.40701 () hyrcan ! com
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You didn't happen to get this response from say...a flexible car sharing
program? Because this reads exactly like the letter I got...which
indicates to me they need to probe their users as to their default
browsers...not pick what general web surfers who are not members use...

They say they used the stats...but they don't take into account most of
those stats art members...or the fact that the stats don't take in
consideration that a lot of people who use the "unsupported' browsers
stop using them (or change their browser UA string to something
compatible)  when they go to their site because they know its pointless...

Personally when I have to use their site I switch my UA to read...
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; No Not Really You
Dolt This Is Mozilla Firebird)

BTW the only two things that don't work are the two "pop up" calendar
choosers...which you don't need to use because there are date boxes that
you can type the date into... and the time table size is wrong...it's
height is squished...

So the crucial and oh so "complex" things that prevent other browsers
from using the site are two instances of a broken javascript and a
crappy table layout...

Patrick

Jerry wrote:
| as follow up to the suggestions from the group before xmas.
|
| i sent email to the customer service guy who ended up on the phone with
| me because the system wasn't allowing my browser.  he also uses netscape
| and will forward to their tech people.  i used the disability, public
| money and legal angles suggested by the groups in my email.
|
| they claim more browser support in the future, but no committed date.
|
| i've asked for technical info about why it is not standards compliant
| and said i may be able to help.
|
| below this is their info provided.  i'm just guessing but sounds like
| they may have just gone to their contractor and this is the reply they
| got...
|
| jerry
| ==========================================================================
|
| "System Requirements
|
| We have received many questions about the support for browsers and
| operating systems. To clear up any confusion, below are the browsers
| and operating systems we support.
|
| System requirements: IE 5.5 and 6.0 for Windows OS, and IE 5.2.3 for
| Mac OS X.
|
| Initially our hope was that if we followed open Internet standards
| (promulgated by the World Wide Web Consortium, or W3C), we could
| expect the reservation system to work well under all major browsers.
| Therefore, we used open standards and avoided proprietary ones.
|
| But we kept running into roadblocks.  Unlike an informational Website
| that simply displays text and graphics, the reservation system is a
| Web-based software application that includes complex, interactive
| features (such as the time-selection grid) that require functionality
| that is not available in all browsers.
|
| The fact is, there is still no browser that fully supports the W3C
| standards.  There are browsers that are substantially "compliant"
| within the particular features they support, but each publisher picks
| and chooses which items (functions, events, CSS attributes, etc.) that
| its browser will support.  And sometimes even supposedly "compliant"
| features behave differently among browsers (even between the Mac and
| Windows versions of Internet Explorer!).  We found that in order to
| make the system work, we had to use W3C features that were not
| supported by all browsers, and in a couple of cases we had to use
| browser-specific features that are outside the W3C standards.
|
| We are working on making the system compatible with more browsers,
| though we unfortunately can't provide specific dates yet.  We will
| keep you up to date"
|
|
===========================================================================
|
| snipped unrelated rest
| Jerry wrote:
|
|> first, sorry to be self replying, but i had difficulty choosing which
|> to reply to...
|>
|> thanks to everyone for all the advice, what a gift the community gives
|> itself every day!  makes the so called "support" of other operating
|> systems look like a joke!
|>
|> the disability angle has particular possibilities in conjunction with
|> other suggestions of the public money angle and many others including
|> educating them instead of hostility, going up the chain of command and
|> even public humiliation on slash dot or something ;-) and some that
|> slip my mind as i head out the door and voting with my money.
|> unfortunately there is only one other similar service in the area and
|> very inconvenient to me.
|>
|> i did do some things and will fill the group in probably after xmas.
|>
|> thanks for the lifeline :-)
|>
|> happy holidays everyone and to all a gnuight :-)
|>
|> jerry
|>
|> p.s. i did forget one of the important lists in my cross posting the
|> linux-pe which seems particularly suited to these issues as well...
|> Gerald.K.Williams@verizon.net wrote:
|>
|>> hi all:
|>>
|>> I've gotten an error along the lines of incompatible browser from a
|>> website
|>> and wonder what action i should take against the website people...
|>>
|>> basically they will not support linux os or any of the browsers
|>> claiming "that your web browser is not compatible".
|>>
|>> support is a joke anyway, but to lock out anything but m$ or apple seems
|>> criminal to me...
|>>
|>> suggestions?
|>>
|>> jerry
|>>
|>> _______________________________________________
|>> dclug mailing list
|>> dclug@tux.org
|>> http://www.tux.org/mailman/listinfo/dclug
|>>
|>
|>
|>
|
|
|
| _______________________________________________
| dclug mailing list
| dclug@tux.org
| http://www.tux.org/mailman/listinfo/dclug
|
|
|
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