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List:       ngw
Subject:    Re: [ngw] Odd MTA issue
From:       "Utility Account - REDJUJU.COM" <Utility () redjuju ! com>
Date:       2010-06-30 20:30:05
Message-ID: 4C2B46DD02000045000022C4 () smtp ! redjuju ! com
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Mary, I've seen numerous cases of the agents just die with no trace.  Nothing in the \
log files, they just stop logging and the poa is dead with no process running at all. \
This includes 801hp1 code. I've seen this with the the poa, mta, and gwia with \
various customers.  Best thing to do is configure system to capture a core, send it \
to Novell, and let them figure out what caused the crash.  The nice thing is that \
Novell usually turns it around pretty quick.  I know that many of the fixes are to be \
included in sp2, from what I have been told.  Another thing I have observed -- in \
most cases, it was a random and sporadic crash at first, then it turned into a 2-3 \
time per day occurrence resulting in much frustration.. so definitely get the core as \
soon as possible.   
The instructions for configuring to create a core are out there, i don't have them \
handy.  unfortunately you have to let it crash again before you solve it.  
Marvin Huffaker

 
 
Marvin Huffaker Consulting, Inc.
http://www.redjuju.com
480-988-7215
> > > "Mary Matthews" <mlm23@calvin.edu> 6/30/2010 10:19 AM >>>
We're on 8.0.1 HP1 all around.  Which is why I find it odd...


> > > "Kathy Bannister" <Banniste@audits.ga.gov> 6/30/2010 11:36 AM >>>
What version.

I had this happen before patching 8.0.1 to hp1 some time back.  The MTA and somtimes \
POA would just crash without a trace.

Nothing in the logs, history etc.  

Now on sp1 and all is OK.

> > > "Mary Matthews" <mlm23@calvin.edu> 6/30/2010 10:02 AM >>>
Just curious if anyone else has seen this or if someone's just pulling a prank on me.

Our primary MTA shut down unexpectedly last night at roughly 17:30.  All logs prior \
to this morning are gone, but there are already 2 logs from this morning for the MTA. \
Anyone have any insights as to why the logs prior to this morning may be gone?  At \
this point I have no way to find the culprit, other than knowing that someone "may" \
have had access to the server console (this is a virtual server on VMWare) and at \
some point in time someone ran an "rcgrpwise stop" which succeeded in stopping the \
MTA but failed on the GWIA.  The GWIA has been up for 20 days.  Odd...and of course \
it has to happen when I'll be gone for 2 days.

Thanks!

Mary

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