[prev in list] [next in list] [prev in thread] [next in thread]
List: ngw
Subject: Re: [ngw] PDF file getting "toasted" when arriving...
From: joe Acquisto <joe.acquisto () gmail ! com>
Date: 2009-07-30 16:50:32
Message-ID: 5e7da10a0907300950g52d763a6u80268d89d239f5f5 () mail ! gmail ! com
[Download RAW message or body]
Having the user send directly to your FTP site, bypasses their entire email
sending infrastructure. Yes?
Have them resend to your problem user and CC you, to GW and to an external
account. Check the attachment in all places. If good in your external
account, forward it to your GW account and check it there. At least that
will gather more data points.
Do you have incoming scanning?
joe a.
On Thu, Jul 30, 2009 at 12:05 PM, Steve Tucker <stevet@rbf.com> wrote:
> If that is the case, then shouldn't the PDF file I received from the
> sender via our FTP site also have that flaw? Because, when I send the good
> file from my yahoo account, it comes in normally, without defect.
>
> Thanks,
>
> Steve
>
> >>> "Paul Caron" <CARONP@mmc.org> 7/30/2009 5:56 AM >>>
>
> Gees this sounds familiar. We have the same issue. But have the real
> answer. The product is called Ariel, a library application, that emails out
> text scanned in at a library to a patron. The PDF generating piece has a
> known bug in it that makes the
>
> PDF file come across as a bad attachment and the GWIA doesn't handle it
> at all well. There is an upgrade for this application to fix this, but the
> upgrade causes the various libraries to lose functionality with Ariel. So
> they have chosen not to upgrade, forget where the flaw actually is and
> constantly remind me that this is still not working. Kinda like that
> Saturday Night Live Weekend update with Chevy Chase: Generalissimo
> Francisco Franco is still dead.
>
>
>
> Good night and have a pleasant tomorrow.
>
>
>
> Paul Caron, CNE, MCSE
> Messaging Architect
>
> Maine Medical Center
> caronp@mmc.org
> 207-662-6666
>
>
>
> Electronic Mail is not secure, may not be read every day, and should not be
> used for urgent or sensitive issues.
>
> P Go Green! Print this email only if necessary.
>
>
>
> ------------------------------
>
> *Empowering*
>
>
>
> "The task of leadership is not to put greatness into people, but to elicit
> it, for the greatness is there already." ~ John Buchan
>
>
>
> "The beauty of empowering others is that your own power is not diminished
> in the process." ~ Barbara Colorose
>
>
>
> "Surround yourself with the best people you can find, delegate authority,
> and don't interfere." ~ Ronald Reagan
>
>
>
> >>>
>
> *From: *
>
> "Steve Tucker" <stevet@rbf.com>
>
> *To:*
>
> <ngw@ngwlist.com>
>
> *Date: *
>
> 7/29/2009 6:43 PM
>
> *Subject: *
>
> [ngw] PDF file getting "toasted" when arriving...
>
> I have a user who insists that our GW system is screwing up PDF files
> coming from a certain sender. It looks to me that PDF files are becoming bad
> during transit... but he tells me that anyone else that this sender sends a
> PDF file to, has not problems.
>
> I had the user tell the sender to save the PDF file he was sending on our
> FTP site. This gives us a good PDF file to work with. I try sending the file
> from numerous outside web accounts (like google, yahoo) and the PDF file
> arrives just fine.
>
> So, my question is this: does anyone have any idea what other tests I could
> do to try? I would consider looking at our GWIA as a possible suspect, but
> the file arrives fine when I send it from an external account. I am just
> about at a loss of what could be jamming the file.
>
>
> Thanks,
>
> Steve
>
>
> CONFIDENTIALITY NOTICE: This email message, including any attachments, is
> for the use of the intended recipient(s) only and may contain information
> that is privileged, confidential, and prohibited from unauthorized
> disclosure under applicable law. If you are not the intended recipient of
> this message, any dissemination, distribution, or copying of this message is
> strictly prohibited. If you received this message in error, please notify
> the sender by reply email and destroy all copies of the original message and
> attachments.
>
[Attachment #3 (text/html)]
<div>Having the user send directly to your FTP site, bypasses their entire email \
sending infrastructure. Yes?</div> <div> </div>
<div>Have them resend to your problem user and CC you, to GW and to an external \
account. Check the attachment in all places. If good in your external account, \
forward it to your GW account and check it there. At least that will gather more \
data points.</div>
<div> </div>
<div>Do you have incoming scanning?</div>
<div> </div>
<div>joe a.<br><br></div>
<div class="gmail_quote">On Thu, Jul 30, 2009 at 12:05 PM, Steve Tucker <span \
dir="ltr"><<a href="mailto:stevet@rbf.com">stevet@rbf.com</a>></span> \
wrote:<br> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px \
0px 0.8ex; BORDER-LEFT: #ccc 1px solid"> <div style="MARGIN: 4px 4px 1px; FONT: 12pt \
Maiandra GD; COLOR: #000000"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font \
face="Times New Roman" size="3">If that is the case, then shouldn't the PDF file \
I received from the sender via our FTP site also have that flaw? Because, when I send \
the good file from my yahoo account, it comes in normally, without defect.</font> \
</p> <br>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font face="Times New Roman" \
size="3">Thanks,</font> </p> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font \
face="Times New Roman" size="3">Steve</font><br><br>>>> "Paul \
Caron" <<a href="mailto:CARONP@mmc.org" \
target="_blank">CARONP@mmc.org</a>> 7/30/2009 5:56 AM >>><br> </p>
<div>
<div></div>
<div class="h5">
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">Gees this sounds familiar. We have \
the same issue. But have the real answer. The product is called Ariel, a library \
application, that emails out text scanned in at a library to a patron. The PDF \
generating piece has a known bug in it that makes the </p> \
</div></div></div></div></blockquote> <div> </div>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; \
BORDER-LEFT: #ccc 1px solid"> <div style="MARGIN: 4px 4px 1px; FONT: 12pt Maiandra \
GD; COLOR: #000000"> <div>
<div class="h5">
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span id=""></span>PDF file come \
across as a bad attachment and the GWIA doesn't handle it at all well. There is \
an upgrade for this application to fix this, but the upgrade causes the various \
libraries to lose functionality with Ariel. So they have chosen not to upgrade, \
forget where the flaw actually is and constantly remind me that this is still not \
working. Kinda like that Saturday Night Live Weekend update with Chevy Chase: \
Generalissimo Francisco Franco is still dead. </p> </div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> </p></div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">Good night and have a pleasant \
tomorrow. </p></div> <div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> </p></div>
<div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font face="Century Gothic">Paul \
Caron, CNE, MCSE<br style="FONT-FAMILY: Century Gothic">Messaging Architect</font> \
</p></div> <div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font face="Century Gothic">Maine \
Medical Center<br style="FONT-FAMILY: Century Gothic"><a href="mailto:caronp@mmc.org" \
target="_blank">caronp@mmc.org</a><br style="FONT-FAMILY: Century Gothic"> \
207-662-6666</font> </p></div> <div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> </p></div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">Electronic Mail is not secure, may not \
be read every day, and should not be used for urgent or sensitive issues. </p></div> \
<div> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-SIZE: 14pt; \
COLOR: green; FONT-FAMILY: 'Webdings'"><span lang="EN-GB" style="FONT-SIZE: \
14pt; COLOR: green; FONT-FAMILY: Webdings">P</span></span><font color="#000000"> \
</font><font face="Verdana" color="green" size="2">Go Green! Print this email only if \
necessary. </font><br> </p></div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font face="Century Gothic"> </font> \
</p></div> <div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">
<hr>
<p></p></p></div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font \
color="#008080"><b>Empowering</b></font> </p></div> <div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> </p></div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font color="#800000">"The task \
of leadership is not to put greatness into people, but to elicit it, for the \
greatness is there already." ~</font><font color="#008080"> </font><font \
color="#000000">John Buchan</font> </p> </div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> </p></div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font color="#800000">"The beauty \
of empowering others is that your own power is not diminished in the process." \
~</font><font color="#008080"> </font><font color="#000000">Barbara Colorose</font> \
</p> </div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"> </p></div>
<div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font color="#800000">"Surround \
yourself with the best people you can find, delegate authority, and don't \
interfere." ~</font><font color="#008080"> </font><font color="#000000">Ronald \
Reagan</font> </p> </div>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><br><br>>>> </p></div>
<div style="PADDING-LEFT: 7px; MARGIN: 0px 0px 0px 15px; BORDER-LEFT: #050505 1px \
solid; BACKGROUND-COLOR: #f3f3f3"> <table style="FONT: 12pt Maiandra GD" \
bgcolor="#f3f3f3"> <tbody>
<tr valign="top">
<td>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><b>From: </b></p></td>
<td>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">"Steve Tucker" <<a \
href="mailto:stevet@rbf.com" target="_blank">stevet@rbf.com</a>> </p></td></tr> \
<tr valign="top"> <td>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><b>To:</b> </p></td>
<td>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><<a href="mailto:ngw@ngwlist.com" \
target="_blank">ngw@ngwlist.com</a>> </p></td></tr> <tr valign="top">
<td>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><b>Date: </b></p></td>
<td>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">7/29/2009 6:43 PM </p></td></tr>
<tr valign="top">
<td>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><b>Subject: </b></p></td>
<td>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">[ngw] PDF file getting \
"toasted" when arriving... </p></td></tr></tbody></table> <p \
style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font face="Times New Roman" size="3">I \
have a user who insists that our GW system is screwing up PDF files coming from a \
certain sender. It looks to me that PDF files are becoming bad during transit... but \
he tells me that anyone else that this sender sends a PDF file to, has not \
problems.</font> </p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font face="Times New Roman" \
size="3">I had the user tell the sender to save the PDF file he was sending on our \
FTP site. This gives us a good PDF file to work with. I try sending the file from \
numerous outside web accounts (like google, yahoo) and the PDF file arrives just \
fine.</font> </p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font face="Times New Roman" \
size="3">So, my question is this: does anyone have any idea what other tests I could \
do to try? I would consider looking at our GWIA as a possible suspect, but the file \
arrives fine when I send it from an external account. I am just about at a loss of \
what could be jamming the file.</font> </p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><br></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font face="Times New Roman" \
size="3">Thanks,</font> </p> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font \
face="Times New Roman" size="3">Steve</font> </p></div> <p style="MARGIN-TOP: 0px; \
MARGIN-BOTTOM: 0px"><br></p> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><font \
face="SansSerif">CONFIDENTIALITY NOTICE: This email message, including any \
attachments, is for the use of the intended recipient(s) only and may contain \
information that is privileged, confidential, and prohibited from unauthorized \
disclosure under applicable law. If you are not the intended recipient of this \
message, any dissemination, distribution, or copying of this message is strictly \
prohibited. If you received this message in error, please notify the sender by reply \
email and destroy all copies of the original message and attachments.</font> </p> \
</div></div></div></blockquote></div><br>
[prev in list] [next in list] [prev in thread] [next in thread]
Configure |
About |
News |
Add a list |
Sponsored by KoreLogic