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List: ngw
Subject: Re: [ngw] (Resend) Some users cannot empty Trash
From: "Jamie Pepper" <jpepper () gwirt ! testnet ! rim ! net>
Date: 2006-01-31 20:16:50
Message-ID: 43DF7F62.CBD6.00F7.0 () gwirt ! testnet ! rim ! net
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I have just retested this against 7.0 agents on OES and as long as the service is \
enabled on any trusted app and as long as it has been enabled in client options on \
any level it will prevent the trash from being emptied.
If you don't have any trusted apps running than I am out of ideas...
> > > gw@fronteri.com 1/31/2006 2:19 pm >>>
Would that be also when there are no retention software running at all??
(we don't run that or any other product at PO level)
> Patrick
" GroupWiseR: a relaxed way to communicate " (Quote by Wilfried Rutjes)
> > > On 31. January 2006 at 17:25:00, in message \
> > > <43DF490C.CBD6.00F7.0@gwirttestnet.rim.net>, jpepper@gwirt.testnet.rim.net \
> > > wrote:
Just a thought... but sometimes I have seen message retention get turned on without \
any kind of intervention for an entire PO...
> > > gw@fronteri.com 1/31/2006 6:36 am >>>
Did you get to read this message I sent???
- when I went back to have a look at it, the message itself is a blank box!!!
If I go on Message Source tab, I see everything fine. Also when I do this reply to \
the message ~|
Btw: no response yet to the original problems below. Anyone have an idea on how to \
empty the trash?
Thanks,
Patrick
> > > On 29. January 2006 at 20:29:11, in message \
> > > <43DD2597.D66D.0066.1@fronteri.com>, gw@fronteri.com wrote:
We do have this setting set up in C1, so it applies to all users. And we also \
initiated a backup stamp from C1. POA registered this, and still these users are \
unable to empty the trash :( And what I find peculiar is that the POA is not \
registering any activity at all - we also set it to Diagnostics mode to see...
> -Patrick
" GroupwiseR - Our people make the difference!" (Quote by Marco Mikulits)
> > > On 29. January 2006 at 18:32:14, in message <s3dcb5d8.043@smtp.melwood.com>, \
> > > RZeman@melwood.org wrote:
Do those selected users have their clients set to not delete mail that's not been \
backed up and your backup solution isn't updating the userdb's timestamps? That's \
what it sounds like.
Rick Zeman
Information Technology Department
Melwood Horticultural Training Center
301.599.4560
<http://www.melwood.org>
> > > gw@fronteri.com 1/29/2006 10:47 AM >>>
Since new years (seems to be), users are unable to empty their Trash. They were using \
GWv6.5.4 and have now upgraded to v7 (latest beta patches all over), but that did not \
help.
Investigating a bit showed us that not all users have this problem as we proxyied \
another user and removed from their trash without problems. All users on same \
postoffice, using the same GW client. Have also tried with WebAccess..
In the client it seems that Trash gets empty, but going back they are still there. We \
also checked to see what the POA is reporting. That was nothing!!! Does not seem \
there is any communication between client and POA when we empty the trash. When \
emptying in the proxy users mailbox POA reports "Purge record".
Anyone have any ideas?
Regards,
Patrick Frontéri
Frontéri Network Consulting - http://fronteri.com
#--- GroupWiseR of Norway
#--- Part of the NetworkPartners.no Collaboration
mobile: +47 9092 9470
fax: +47 6399 2600
#-----------------------------------------------------------------
Master CNI, GWAVA Certified, CNS,
CCSI, CQS, CCNP, INFOSEC (by NSA & CNSS), MCP, CLS
#-----------------------------------------------------------------
> > > Did you miss the GroupWiseR EMEA Summit in The Haage?
> > > We had a great time at the GroupWise v7 Lauch Party !!
> > > GroupWise v7 is now available with many new features !!
> > > More info at http://GroupWiseR.net
" If you don't Group, don't expect to be WiseR" (Quote from Gert ter Burg)
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---------------------------------------------------------------------
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applicable privileges), or constitute non-public information. Any use of this \
information by anyone other than the intended recipient is prohibited. If you have \
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be unlawful.
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<DIV>I have just retested this against 7.0 agents on OES and as long as the service \
is enabled on any trusted app and as long as it has been enabled in client options on \
any level it will prevent the trash from being emptied.</DIV> <DIV> </DIV>
<DIV>If you don't have any trusted apps running than I am out of \
ideas...<BR><BR>>>> gw@fronteri.com 1/31/2006 2:19 pm >>><BR></DIV> \
<DIV>Would that be also when there are no retention software running at all??</DIV> \
<DIV>(we don't run that or any other product at PO level)</DIV> <DIV> </DIV>
<DIV>:Patrick<BR><BR><TD width="100%">
<P><FONT face="Arial, sans-serif">" <IMG height=16 src="cid:NOAGZHXHCNAO.IMAGE_3.bmp" \
width=16 align=bottom border=0>GroupWise<B><FONT color=#ff0000>R</FONT></B>: a \
relaxed way to communicate "<FONT size=1> (Quote by Wilfried \
Rutjes)</FONT></FONT></P><BR><BR>>>> On 31. January 2006 at 17:25:00, in \
message <43DF490C.CBD6.00F7.0@gwirt.testnet.rim.net>, \
jpepper@gwirt.testnet.rim.net wrote:<BR></DIV> <DIV style="PADDING-LEFT: 7px; MARGIN: \
0px 0px 0px 15px; BORDER-LEFT: #050505 1px solid; BACKGROUND-COLOR: #f3f3f3">Just a \
thought... but sometimes I have seen message retention get turned on without any kind \
of intervention for an entire PO...<BR><BR>>>> gw@fronteri.com 1/31/2006 \
6:36 am >>><BR> <DIV>Did you get to read this message I sent???</DIV>
<DIV>- when I went back to have a look at it, the message itself is a blank \
box!!!</DIV> <DIV> </DIV>
<DIV>If I go on Message Source tab, I see everything fine. Also when I do this reply \
to the message ~|</DIV> <DIV> </DIV>
<DIV>Btw: no response yet to the original problems below. Anyone have an idea on how \
to empty the trash?<BR></DIV> <DIV>Thanks,</DIV>
<DIV>Patrick</DIV>
<DIV><BR>>>> On 29. January 2006 at 20:29:11, in message \
<43DD2597.D66D.0066.1@fronteri.com>, gw@fronteri.com wrote:<BR></DIV> <DIV \
style="PADDING-LEFT: 7px; MARGIN: 0px 0px 0px 15px; BORDER-LEFT: #050505 1px solid; \
BACKGROUND-COLOR: #f3f3f3"> <DIV>We do have this setting set up in C1, so it applies \
to all users. And we also initiated a backup stamp from C1. POA registered this, and \
still these users are unable to empty the trash :( And what I find peculiar is \
that the POA is not registering any activity at all - we also set it to Diagnostics \
mode to see...</DIV> <DIV> </DIV>
<DIV>:-Patrick<BR><BR><TD width="100%">
<P><FONT face="Arial, sans-serif">" <IMG height=16 src="cid:HQLKLTETPBBY.IMAGE_4.bmp" \
width=16 align=bottom border=0>Groupwise<B><FONT color=#ff0000>R</FONT></B> - Our \
people make the difference!" <FONT size=1>(Quote by Marco \
Mikulits)</FONT></FONT></P><BR><BR>>>> On 29. January 2006 at 18:32:14, in \
message <s3dcb5d8.043@smtp.melwood.com>, RZeman@melwood.org wrote:<BR></DIV> \
<DIV style="PADDING-LEFT: 7px; MARGIN: 0px 0px 0px 15px; BORDER-LEFT: #050505 1px \
solid; BACKGROUND-COLOR: #f3f3f3">Do those selected users have their clients set to \
not delete mail that's not been backed up and your backup solution isn't updating the \
userdb's timestamps? That's what it sounds like. <BR><BR>Rick \
Zeman<BR>Information Technology Department<BR>Melwood Horticultural Training \
Center<BR>301.599.4560<BR><http://www.melwood.org><BR><BR>>>> \
gw@fronteri.com 1/29/2006 10:47 AM >>><BR>Since new years (seems to be), \
users are unable to empty their Trash. They were using GWv6.5.4 and have now upgraded \
to v7 (latest beta patches all over), but that did not help.<BR><BR>Investigating a \
bit showed us that not all users have this problem as we proxyied another user and \
removed from their trash without problems. All users on same postoffice, using the \
same GW client. Have also tried with WebAccess..<BR><BR>In the client it seems that \
Trash gets empty, but going back they are still there. We also checked to see what \
the POA is reporting. That was nothing!!! Does not seem there is any \
communication between client and POA when we empty the trash. When emptying in the \
proxy users mailbox POA reports "Purge record".<BR><BR>Anyone have any \
ideas?<BR><BR>Regards,<BR>Patrick Frontéri<BR>Frontéri Network Consulting - \
http://fronteri.com <BR>#--- GroupWiseR of Norway<BR>#--- Part of the \
NetworkPartners.no Collaboration<BR>mobile: +47 9092 9470<BR>fax: +47 6399 \
2600<BR>#-----------------------------------------------------------------<BR>Master \
CNI, GWAVA Certified, CNS,<BR>CCSI, CQS, CCNP, INFOSEC (by NSA & CNSS), MCP, \
CLS<BR>#-----------------------------------------------------------------<BR>>>> \
Did you miss the GroupWiseR EMEA Summit in The Haage?<BR>>>> We had a great \
time at the GroupWise v7 Lauch Party !!<BR>>>> GroupWise v7 is now available \
with many new features !!<BR>>>> More info at http://GroupWiseR.net \
<BR><BR><BR><BR>" If you don't Group, don't expect to be WiseR" (Quote from Gert ter \
Burg)<BR><BR></DIV></DIV> <P>
<HR>
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received this transmission in error, please immediately reply to the sender and \
delete this information from your system. Use, dissemination, distribution, or \
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<HR>
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be unlawful.</DIV> <P>
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