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List:       netsaint-users
Subject:    Re: [netsaint] OT: Opensource Helpdesk App?
From:       Jonathan Fosburgh <syjef () mail ! mdanderson ! org>
Date:       2002-04-02 9:19:45
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> Hey folks,
> I know this a good group of sysadmins hence my reason for asking this OT
> question in this forum.  I am currently researching helpdesk solutions
> for my IT dept and we are trying to find a free app.  A very basic
> helpdesk will do:
> user authentication
> enter tickets
> assign tickets
> ticket categories (i.e. user support, server admin, etc)
> priority levels
> searchability
> reporting (optional)
> SQL backend
> Now, before I get flamed and told to search freshmeat, I've already done
> that and come up with quite a few free helpdesk applications.  The
> problem is just that.  I'd rather not weed through them all myself if
> someone else has already done this.  If anyone can recommend a package
> that they have used or heard about being good, I would much appreciate
> it.
> Thanks for any help!
> -Michael
You might look at IRM: http://irm.schoenefeld.org.  Integrated Helpdesk app, contains \
a ticketing system, computer/software/network inventory, knowledge base.  Uses PHP \
and MySQL.



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