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List: nanog
Subject: Re: Amazon Contact?
From: Josh Luthman <josh () imaginenetworksllc ! com>
Date: 2021-08-26 18:45:03
Message-ID: CAN9qwJ_vti1n8H=VdDSU0+a8cC5JXR=LLXfNOP2dzsnkHB7v+A () mail ! gmail ! com
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Amazon's vendor responsible for this got a ticket from Amazon this morning
(and I sent them a generic contact us form message on Monday). They
emailed me a few minutes ago and said they white listed the one /32 I had
complaints for.
I detailed our subnet, but I suspect since we only had the one /32 with
complaints they won't be doing any whitelisting on the entire subnet.
Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Aug 25, 2021 at 6:41 PM L Sean Kennedy <liam@fedney.org> wrote:
> Any other ISPs that are having this issue with Amazon Prime Video, please
> contact me for real time help off-list. It does appear that several of t=
he
> reports also involve other streaming platforms, but at least for Amazon I
> can get a ticket open to investigate.
>
> There are probably some updates needed to the brotherswisp.com document
> and I will reach out to Mike H separately about that, but those updates m=
ay
> not happen in real time.
>
> Thanks,
> Sean
>
> Em qua., 25 de ago. de 2021 =C3=A0s 16:41, Stephen Fulton <sf@lists.esote=
ric.ca>
> escreveu:
>
>> I'll try and beat Mike to this:
>>
>> http://thebrotherswisp.com/index.php/geo-and-vpn/
>>
>> The above has contact info for a number of orgs to resolve geolocation &
>> VPN problems, including Amazon. Work in progress.
>>
>> -- Stephen
>>
>> On 2021-08-25 15:55, Chris Cappuccio wrote:
>> > Looking to see if I can get someone at Amazon to help. Amazon Video is
>> starting to think our CGN exit range is a VPN service (It isn't)
>> >
>> > Chris
>> >
>>
>
[Attachment #3 (text/html)]
<div dir="ltr">Amazon's vendor responsible for this got a ticket from Amazon this \
morning (and I sent them a generic contact us form message on Monday). They emailed \
me a few minutes ago and said they white listed the one /32 I had complaints \
for.<div><br>I detailed our subnet, but I suspect since we only had the one /32 with \
complaints they won't be doing any whitelisting on the entire subnet.<br \
clear="all"><div><div dir="ltr" class="gmail_signature" \
data-smartmail="gmail_signature"><div dir="ltr"><div><br></div>Josh Luthman<br>24/7 \
Help Desk: 937-552-2340<br>Direct: 937-552-2343<br>1100 Wayne St<br>Suite \
1337<br>Troy, OH 45373</div></div></div><br></div></div><br><div \
class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Aug 25, 2021 at 6:41 PM \
L Sean Kennedy <<a href="mailto:liam@fedney.org">liam@fedney.org</a>> \
wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px \
0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Any \
other ISPs that are having this issue with Amazon Prime Video, please contact me for \
real time help off-list. It does appear that several of the reports also involve \
other streaming platforms, but at least for Amazon I can get a ticket open to \
investigate.<div><br></div><div>There are probably some updates needed to the <a \
href="http://brotherswisp.com" target="_blank">brotherswisp.com</a> document and I \
will reach out to Mike H separately about that, but those updates may not happen in \
real time.</div><div><br></div><div>Thanks,</div><div> Sean</div></div><br><div \
class="gmail_quote"><div dir="ltr" class="gmail_attr">Em qua., 25 de ago. de 2021 Ã s \
16:41, Stephen Fulton <<a href="mailto:sf@lists.esoteric.ca" \
target="_blank">sf@lists.esoteric.ca</a>> escreveu:<br></div><blockquote \
class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid \
rgb(204,204,204);padding-left:1ex">I'll try and beat Mike to this:<br> <br>
<a href="http://thebrotherswisp.com/index.php/geo-and-vpn/" rel="noreferrer" \
target="_blank">http://thebrotherswisp.com/index.php/geo-and-vpn/</a><br> <br>
The above has contact info for a number of orgs to resolve geolocation & <br>
VPN problems, including Amazon. Work in progress.<br>
<br>
-- Stephen<br>
<br>
On 2021-08-25 15:55, Chris Cappuccio wrote:<br>
> Looking to see if I can get someone at Amazon to help. Amazon Video is starting \
to think our CGN exit range is a VPN service (It isn't)<br> > <br>
> Chris<br>
> <br>
</blockquote></div>
</blockquote></div>
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