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List: mtos-dev
Subject: RE: [Pronet] Help! - Your comment submission failed for the following reasons: Invalid request
From: "Mihai Bocsaru" <mihai () bocsaru ! com>
Date: 2016-01-17 20:04:22
Message-ID: 022301d15162$42891520$c79b3f60$ () bocsaru ! com
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Hi François and William,
Thanks for your feedback!
I wasted a few hours trying to understand what the problem was.
After restoring a backup on a stage server I noticed that the commenting feature \
worked. It worked on backups prior to Dec 24th (say Dec 23rd), but also on recent \
backups.
The problem was actually with a cached file, probably the „mt.js" one.
After purging the CDN cache, the issue disappeared.
Thanks,
Mihai
From: William George [mailto:wgeorge@advance.net]
Sent: Tuesday, January 12, 2016 3:26 AM
To: pronet@ml.sixapart.com
Subject: Re: [Pronet] Help! - Your comment submission failed for the following \
reasons: Invalid request
And the mt_log table. Looks to me like a template broke and barfed in the Apache lig
Sent from my iPhone
On Jan 11, 2016, at 5:43 PM, Mihai Bocsaru <info@pro-it-service.com> wrote:
Hi François,
Thanks for your quick note!
Nothing was upgraded at that time and we didn't upload any plugins or tried to \
upgrade any of them.
It just started from nowhere.
Any idea what that strange mention on the „Activity Log" is?
I'm thinking to restore on a stage domain a backup from the 23rd and see if it \
accepts comments.
If not, I will have to try an older backup, hopefully not as old as Dec 11th (when I \
see the last comment being posted).
Then I will have to add back the latest posts.
Will take a look also at the server log.
Thanks,
Mihai
From: François Nonnenmacher [mailto:lists@padawan.info]
Sent: Tuesday, January 12, 2016 12:35 AM
To: pronet@ml.sixapart.com
Subject: Re: [Pronet] Help! - Your comment submission failed for the following \
reasons: Invalid request
mt_touch seems to keep track of changes by storing timestamps, I guess it's used to \
invalidate caches and manage some recurring tasks.
mt_session is a general session store (and actually a smorgasbord of widely different \
things, such as users display prefs).
Those two tables will be updated anytime a session is active or after scheduled tasks \
are run. I wouldn't worry about them, it's unlikely related to your problem (or any \
problem at all, there's nothing suspicious here).
Re. your actual problem, well… good luck about that. It's one of the least \
informative and most infuriating errors one can have after an MT or plugin upgrade. \
I've seen it several times, for totally different reasons. A few weeks ago, I got \
that because… ImageMagick broke on a server (go figure).
Can't really pinpoint anything from what you wrote. Did you upgrade MT before that \
started to happen? What's in your web server error logs?
—
François
Le 12 janv. 2016 à 09:19, Mihai Bocsaru <info@pro-it-service.com> a écrit :
I'm wondering if something was recorded on the database that broke it.
Comparing the dumps from December 23rd, 24th and 25th, I see changes to the \
„mt_session" and „mt_touch" tables.
What is this „mt_touch" table for and what does this mean?
INSERT INTO `mt_touch` VALUES (1,2,'2015-12-12 14:01:58','comment')
Thanks,
Mihai
From: Mihai Bocsaru [mailto:info@pro-it-service.com]
Sent: Monday, January 11, 2016 11:55 PM
To: pronet@ml.sixapart.com
Cc: mtos-dev@ml.sixapart.com
Subject: [Pronet] Help! - Your comment submission failed for the following reasons: \
Invalid request
Hi Guys,
Hope this message finds you well!
I'm having a major problem with this error message:
###
Comment Submission Error
Your comment submission failed for the following reasons: Invalid request
Back
###
In the past I recall that this message could be encountered if the commenting form is \
broken, the "mt.js" not being loaded or the encoding being wrong.
Therefore, I checked all those items, as well as other possible HTML failures, such \
as the number of opened and closed DIVs, source code validation etc.
Among the things that I tried was to also load the default "Comments Form", update \
the "Feedback" settings and regenerated the "mt.js" included files.
None worked!
I even created test pages based on the latest entry.
On these test pages I've removed various layout components and .js files, excepting \
the "mt.js" one.
The last test was to have only the commenting form on the page.
Unexpectedly, the exact same error message showed up.
What do you think the problem is?
I might have a clue for what happened.
Looking at the system logs I found a set of about 60 records with this content:
Dec 24 2015
<span class="icon comment status approved"> <img alt="Approved" \
src="/mt-static/images/status_icons/success.gif" /> </span>
(system)
I never seen such a mention and I have no idea what it is.
What do you think is this?
How could I fix the commenting feature?
The latest comment is dated Dec 11th.
So something must have happened since then.
Maybe on Dec 24th when those strange mentions got written on the "Activity Log".
Thanks,
Mihai
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class=WordSection1><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi \
François and William,<o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for \
your feedback!<br><br><o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I wasted a \
few hours trying to understand what the problem was.<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>After \
restoring a backup on a stage server I noticed that the commenting feature worked. It \
worked on backups prior to Dec 24th (say Dec 23rd), but also on recent \
backups.<o:p></o:p></span></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The problem \
was actually with a cached file, probably the „mt.js" one.<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>After \
purging the CDN cache, the issue disappeared.<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mihai<o:p></o:p></span></p><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div \
style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p \
class=MsoNormal><b><span lang=EN-US \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> William George \
[mailto:wgeorge@advance.net] <br><b>Sent:</b> Tuesday, January 12, 2016 3:26 \
AM<br><b>To:</b> pronet@ml.sixapart.com<br><b>Subject:</b> Re: [Pronet] Help! - Your \
comment submission failed for the following reasons: Invalid \
request<o:p></o:p></span></p></div></div><p \
class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>And the mt_log table. \
Looks to me like a template broke and barfed in the Apache lig<br><br>Sent from my \
iPhone<o:p></o:p></p></div><div><p class=MsoNormal \
style='margin-bottom:12.0pt'><br>On Jan 11, 2016, at 5:43 PM, Mihai Bocsaru <<a \
href="mailto:info@pro-it-service.com">info@pro-it-service.com</a>> \
wrote:<o:p></o:p></p></div><blockquote \
style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi \
François,</span><o:p></o:p></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for \
your quick note!<br><br><br></span><o:p></o:p></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Nothing was \
upgraded at that time and we didn't upload any plugins or tried to upgrade any of \
them.</span><o:p></o:p></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It just \
started from nowhere.</span><o:p></o:p></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Any idea \
what that strange mention on the „Activity Log" is?</span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I'm \
thinking to restore on a stage domain a backup from the 23rd and see if it accepts \
comments.</span><o:p></o:p></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If not, I \
will have to try an older backup, hopefully not as old as Dec 11th (when I see the \
last comment being posted).</span><o:p></o:p></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Then I will \
have to add back the latest posts.</span><o:p></o:p></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Will take a \
look also at the server log.</span><o:p></o:p></p><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,</span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mihai</span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div \
style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p \
class=MsoNormal><b><span lang=EN-US \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> François \
Nonnenmacher [<a href="mailto:lists@padawan.info">mailto:lists@padawan.info</a>] \
<br><b>Sent:</b> Tuesday, January 12, 2016 12:35 AM<br><b>To:</b> <a \
href="mailto:pronet@ml.sixapart.com">pronet@ml.sixapart.com</a><br><b>Subject:</b> \
Re: [Pronet] Help! - Your comment submission failed for the following reasons: \
Invalid request</span><o:p></o:p></p></div></div><p \
class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>mt_touch seems to keep track \
of changes by storing timestamps, I guess it's used to invalidate caches and manage \
some recurring tasks.<o:p></o:p></p><div><p class=MsoNormal>mt_session is a general \
session store (and actually a smorgasbord of widely different things, such as users \
display prefs).<o:p></o:p></p></div><div><p class=MsoNormal>Those two tables will be \
updated anytime a session is active or after scheduled tasks are run. I wouldn't \
worry about them, it's unlikely related to your problem (or any problem at all, \
there's nothing suspicious here).<o:p></o:p></p></div><div><p \
class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Re. your actual \
problem, well… good luck about that. It's one of the least informative and most \
infuriating errors one can have after an MT or plugin upgrade. I've seen it several \
times, for totally different reasons. A few weeks ago, I got that because… \
ImageMagick broke on a server (go figure).<o:p></o:p></p></div><div><p \
class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Can't really \
pinpoint anything from what you wrote. Did you upgrade MT before that started to \
happen? What's in your web server error logs?<o:p></o:p></p><div><p \
class=MsoNormal> <o:p></o:p></p></div><div><p \
class=MsoNormal>— <o:p></o:p></p></div><div><p \
class=MsoNormal>François<o:p></o:p></p></div><div><p \
class=MsoNormal> <o:p></o:p></p><div><blockquote \
style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>Le 12 janv. 2016 \
à 09:19, Mihai Bocsaru <<a \
href="mailto:info@pro-it-service.com">info@pro-it-service.com</a>> a écrit \
:<o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><div><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I'm \
wondering if something was recorded on the database that broke \
it.</span><o:p></o:p></p></div><div><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Comparing \
the dumps from December 23rd, 24th and 25th, I see changes to the „mt_session" and \
„mt_touch" tables.</span><o:p></o:p></p></div><div><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What is \
this „mt_touch" table for and what does this \
mean?</span><o:p></o:p></p></div><div><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>INSERT INTO \
`mt_touch` VALUES (1,2,'2015-12-12 \
14:01:58','comment')</span><o:p></o:p></p></div><div><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,</span><o:p></o:p></p></div><div><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mihai</span><o:p></o:p></p></div><div><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div \
style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><div><p \
class=MsoNormal><b><span lang=EN-US \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span \
class=apple-converted-space><span lang=EN-US \
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span \
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Mihai Bocsaru \
[<a href="mailto:info@pro-it-service.com">mailto:info@pro-it-service.com</a>]<span \
class=apple-converted-space> </span><br><b>Sent:</b><span \
class=apple-converted-space> </span>Monday, January 11, 2016 11:55 \
PM<br><b>To:</b><span class=apple-converted-space> </span><a \
href="mailto:pronet@ml.sixapart.com">pronet@ml.sixapart.com</a><br><b>Cc:</b><span \
class=apple-converted-space> </span><a \
href="mailto:mtos-dev@ml.sixapart.com">mtos-dev@ml.sixapart.com</a><br><b>Subject:</b><span \
class=apple-converted-space> </span>[Pronet] Help! - Your comment submission \
failed for the following reasons: Invalid \
request</span><o:p></o:p></p></div></div></div><div><p class=MsoNormal><span \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi \
Guys,</span><o:p></o:p></p></div><div><p class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hope this message finds \
you well!</span><o:p></o:p></p></div><div><p class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I'm having a major \
problem with this error message:</span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>###</span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Comment Submission \
Error</span><o:p></o:p></p></div><div><p class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Your comment submission \
failed for the following reasons: Invalid request</span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Back</span><o:p></o:p></p></div><div><p \
class=MsoNormal><span lang=EN-US \
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>###</span><o:p></o:p></p></div><div><p \
<p></p>
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