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List:       linux-kernel
Subject:    Re: WD doesn`t use disks with Linux - was Re: Re:Western Digital GreenPower drives and Linux
From:       Niels <zorglub_olsen () hotmail ! com>
Date:       2008-05-13 21:28:32
Message-ID: g0d161$lf4$1 () ger ! gmane ! org
[Download RAW message or body]

On Tuesday 13 May 2008 23:00, Roland wrote:

>>BTW, WD's tech support has gone silent so chances for an easier solution
>>are not so great.
>>
>>Tvrtko
> 
> I`ve got a real funky response from WD support  today, i`d like to share
> here.
> This is just too weird....
> 
> After asking if they could give a comment if the problem with the high
> Load_Cycle_Count may be an issue of their drives or an issue of Linux i
> got:
> 
> ------
> Dear......
> The problem is, that we actually don`t use the disks with Linux. I īm sorry
> that i cannot send further information to you.
> 
> Sincery yours
> <insert support employee name here>
> Western Digital Service and Support
> ------
> (translated from german)
> 
> 
> 
> 
> So, WD sells enterprise SATA disks, optimizied for 24/7 & Raid array
> usage, but they don`t seem to actually test them with Linux or at least
> are not able to "support" Linux usage.......
> 
> Ridicuous!
> 
[snip rest]

WD has certainly lost me and my company as customers with this attitude.

//Niels

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