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List:       kwrite-devel
Subject:    Re: About bug reports
From:       Christoph Cullmann <cullmann () absint ! de>
Date:       2011-05-18 17:35:23
Message-ID: 201105181935.23376.cullmann () absint ! de
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Am Mittwoch, 18. Mai 2011, 08:57:34 schrieb Erlend Hamberg:
> On 17 May 2011 23:35, Dominik <dhdev@gmx.de> wrote:
> > I'm more and more pissed by bug reports that kind of blame developers
> > again and again. That's also why I wrote the blog recently. But also
> > there: Whatever you do, someone will blame you and more or less say "you
> > suck".
> 
> Yeah, I know. It's very tiring to deal with such people.
> 
> > My reaction then is rather to not do anything about it and ignore the
> > report. This is certainly not good, but in that case, I encourage anyone
> > else to spend time on those issues.
> 
> I actually think that is the right thing to do for several reasons.  1)
> We work on this for fun and the users get Kate for free. If certain
> people are being rude (or that you feel that they are being rude), avoid
> these bug reports, at least for some time.  Don't exhaust your mental
> strength to the point where it is no longer fun to hack. 2) Also, by
> delaying handling an issue, it might "cool down" the participants.
> 
> It *is* really annoying to see people being abusive when all one is
> trying to do is to help and understand the issue. :/
> 
> > One of Kate's chief dorks
> 
> ;)
:) Just let the bug rot.
Some people not get the difference between payed support and open source.
Just letting it rot away will perhaps teach some people that being nice and 
polite is the better idea :)

Greetings
Christoph
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