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List: kolab-users
Subject: Re: Message from customer keeps getting marked bad header
From: Jerry Pommer <jpommer () bynari ! net>
Date: 2012-09-13 18:24:10
Message-ID: 505224CA.2060006 () bynari ! net
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On 09/13/2012 10:42 AM, Jeffrey Walls wrote:
>
> We have a very important customer who is getting pissed off that all
> his PO's sent from his ERP system keep getting bounced.
>
> The issue is both our CSR and his person sending the PO are both on
> the To: line.
>
> He gets a bounce message:
>
> Subject: Purchase Order from XXXXXXX XXXXXX Company: PO#300003466
>
> Sent: 9/13/2012 11:26 AM
>
> The following recipient(s) cannot be reached:
>
> jwalls@/browntransmission/.com <mailto:jwalls@browntransmission.com>
> on 9/13/2012 11:27 AM
>
> The message contains a content type that is not supported
>
> < kolab.browntransmission.com #5.6.0 smtp; 554-5.6.0
> Reject, id=03482-10 - BAD_HEADER: Duplicate 554 5.6.0 header field: "To">
>
> In the actual badh file this is part of the header:
>
> X-OptioDCS-Version: 7.7.3
>
> MIME-Version: 1.0
>
> Content-Type: multipart/mixed; boundary="==========_1347550011==_"
>
> Date: Thu, 13 Sep 2012 11:26 EDT
>
> From: brian.xxxxx@xxxxx.com
>
> To: jwalls@browntransmission.com
>
> To: brian.xxxxx@xxxxxx.com
>
> Is there any way to allow this error or simply not check for it? I can
> send the PO, but that doesn't solve the issue, and if I am not here we
> are back to square one.
>
>
Jeffrey,
Quick and easy way, edit
/kolab/etc/kolab/templates/amavisd.conf.template and find this line:
$final_bad_header_destiny = D_BOUNCE; # (defaults to D_PASS), D_BOUNCE
suggested
My example is set to D_BOUNCE, and yours probably is too. If you change
that to D_PASS instead the message should be delivered, if possible. Bad
headers are bad headers though, so you can't always be sure of what will
happen.
Jerry
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<br>
On 09/13/2012 10:42 AM, Jeffrey Walls wrote:<br>
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<p class="MsoNormal">We have a very important customer who is
getting pissed off that all his PO’s sent from his ERP system
keep getting bounced.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The issue is both our CSR and his person
sending the PO are both on the To: line.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">He gets a bounce message:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="font-family:Consolas"> \
Subject: Purchase
Order from XXXXXXX XXXXXX Company: PO#300003466</span><o:p></o:p></p>
<p><span style="font-family:Consolas"> \
Sent: 9/13/2012 11:26 AM</span><o:p></o:p></p>
<p><span style="font-family:Consolas">The following recipient(s)
cannot be reached:</span><o:p></o:p></p>
<p><span style="font-family:Consolas"> <a
moz-do-not-send="true"
href="mailto:jwalls@browntransmission.com">jwalls@<i>browntransmission</i>.com</a>
on 9/13/2012 11:27 AM</span><o:p></o:p></p>
<p><span style="font-family:Consolas"> \
The message
contains a content type that is not supported</span><o:p></o:p></p>
<p><span style="font-family:Consolas"> \
< kolab.browntransmission.com #5.6.0 smtp; 554-5.6.0 Reject,
id=03482-10 - BAD_HEADER: Duplicate 554 5.6.0 header field:
"To"><o:p></o:p></span></p>
<p><span style="font-family:Consolas">In the actual badh file
this is part of the header:<o:p></o:p></span></p>
<p><span style="font-family:Consolas">X-OptioDCS-Version: \
7.7.3<o:p></o:p></span></p>
<p><span style="font-family:Consolas">MIME-Version: 1.0<o:p></o:p></span></p>
<p><span style="font-family:Consolas">Content-Type:
multipart/mixed; \
boundary="==========_1347550011==_"<o:p></o:p></span></p> <p><span \
style="font-family:Consolas">Date: Thu, 13 Sep 2012 11:26 EDT<o:p></o:p></span></p>
<p><span style="font-family:Consolas">From:
<a class="moz-txt-link-abbreviated" \
href="mailto:brian.xxxxx@xxxxx.com">brian.xxxxx@xxxxx.com</a><o:p></o:p></span></p> \
<p><span style="font-family:Consolas">To:
<a class="moz-txt-link-abbreviated" \
href="mailto:jwalls@browntransmission.com">jwalls@browntransmission.com</a><o:p></o:p></span></p>
<p><span style="font-family:Consolas">To: <a class="moz-txt-link-abbreviated" \
href="mailto:brian.xxxxx@xxxxxx.com">brian.xxxxx@xxxxxx.com</a><o:p></o:p></span></p> \
<p><o:p> </o:p></p> <p>Is there any way to allow this error or simply not check \
for
it? I can send the PO, but that doesn’t solve the issue, and
if I am not here we are back to square one.<o:p></o:p></p>
<br>
</div>
</blockquote>
<br>
Jeffrey,<br>
<br>
Quick and easy way, edit
/kolab/etc/kolab/templates/amavisd.conf.template and find this line:<br>
<br>
$final_bad_header_destiny = D_BOUNCE; # (defaults to D_PASS),
D_BOUNCE suggested<br>
<br>
My example is set to D_BOUNCE, and yours probably is too. If you
change that to D_PASS instead the message should be delivered, if
possible. Bad headers are bad headers though, so you can't always be
sure of what will happen.<br>
<br>
Jerry<br>
</body>
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