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List:       koffice
Subject:    Re: Kivio MP
From:       Shawn Gordon <shawn () thekompany ! com>
Date:       2002-02-17 18:53:05
[Download RAW message or body]

HI Roger,

You can be upset and spread your opinion as far and wide as you like.  The 
bottom line is that the feature you are asking for can be done with the 
tools available and this is documented.  I get an email about every 3 weeks 
from someone that claims "because of feature  x missing, this product is 
useless to me", this is broad and sweeping statement and total crap, and 
again if a particular feature is that critical to you, then you as a buyer 
are obligated to ensure that the expected feature exists.  I get frustrated 
with these kinds of emails because they represent an extremely small 
percentage of our customers (less than a tenth of a percent).  Since we 
have so many happy customers that are able to do what they need to do, i 
find "this product is useless" to be rather a stretch.

I tried to answer your question, told you the explicit feature was coming 
in a new release and told you we would be glad to help you.  Our products 
are available as demo's, are refund policy is clearly stated.  You are 
obviously frustrated, but it really has nothing to do with us, the 
responsibility is entirely yours, we've tried to assist and provide you 
with all the information you require.

At 01:32 PM 2/17/2002, Roger Knox wrote:
>Shawn,
>
>I don't like purchasing software from monopolies,  your tool seamed like a
>good alternative. I purchased the tool in good faith.
>
>The argument that I should have tested the product more thoroughly before I
>purchased it  is little comfort to me.
>
>The tool is suppose to be a productivity tool. I purchased it to increase my
>productivity. But having to draw lines to represent connectors and then
>redraw them when I reorganize the diagram, that kills my productivity not
>enhance it. The fact is that yes this makes the tool with out value for me.
>I will not be using Kivio at all.
>
>I find it hard to believe that you place the value of the revenue of one
>sale over the value of a satisfied customer. If I had received a refund
>without all this aggravation I might have been willing to try the product
>again in the future. I will be contesting the charge to my credit card. I
>will not be using Kivio in the future no matter how many improvements are
>made to the product. I am a very dissatisfied customer.
>
>
>
>----- Original Message -----
>From: Shawn Gordon <shawn@thekompany.com>
>To: Roger Knox <roger_knox@yahoo.com>
>Sent: Saturday, February 16, 2002 3:49 PM
>Subject: Re: Kivo MP
>
>
> > Come on Roger, the tool is of no value?  That seems a rather sweeping
> > statement since I told you you can simulate corner connectors.  If this
>one
> > feature was do or die you should have tried the demo to verify it.  I
>don't
> > know why you would make such disparaging remarks, it's not like we have
> > deceived you in some way, everything is available to try first, which is
> > why our refund policy is what it is, please read at the bottom of
> > www.thekompany.com/products.
> >
> > in Kiviomp manual, section 4.0-Tips and Tricks we explain how to make
> > "corner connections". I admit that it is not easy to work this way, but if
> > you really want corners, you can have them.  The diagrams in the
> > screenshots are showing results of this type of connections, and some
> > rounded ones.
> >
> > You can right click on the connector tool and access various functions.
>If
> > we can help you to better understand how to simulate rounded and corner
> > connectors, we are happy to do that.
> >
> > At 01:28 PM 2/16/2002, you wrote:
> > >No there is no text on your site that explicitly states that the
>connection
> > >tool creates corners. However your screen shots show lots (what appear to
> > >be ) connectors with corners. With the features that are available in
>this
> > >release I would be better off using xfig that Kivio mp.
> > >
> > >The tool is of no value to me in it's current state. And I am still
>asking
> > >for a refund.
> > >
> > >
> > >----- Original Message -----
> > >From: Shawn Gordon <shawn@thekompany.com>
> > >To: <roger_knox@yahoo.com>
> > >Sent: Saturday, February 16, 2002 9:56 AM
> > >Subject: Re: Kivo MP
> > >
> > >
> > > > At 11:47 AM 2/16/2002, you wrote:
> > > > >I recently purchased Kivio mp and have unable to use it. I have found
>no
> > >way
> > > > >to create corners in connections. Am I missing something, or is there
>no
> > > > >support for corners in connections.
> > > >
> > > > I don't believe we ever said it did do corners, there is a freely
> > >available
> > > > demo to test features with.  You can simulate corners by using the
>tools
> > > > available to you, and the next release which we are working on right
>now
> > > > should have them implemented as well.
> > > >
> > > > >If the product will not create corners in connections I would like a
> > >refund
> > > > >as the tool is of no value to me without this.
> > > > >
> > > > >
> > > > >Roger Knox
> > > > >
> > > > >Roger_Knox@yahoo.com
> > > >
> > > >
> > > > Regards,
> > > >
> > > > Shawn Gordon
> > > > President
> > > > theKompany.com
> > > > www.thekompany.com
> > > > 949-713-3276
> > > >
> > >
> > >
> > >_________________________________________________________
> > >Do You Yahoo!?
> > >Get your free @yahoo.com address at http://mail.yahoo.com
> >
> >
> > Regards,
> >
> > Shawn Gordon
> > President
> > theKompany.com
> > www.thekompany.com
> > 949-713-3276
> >
>
>
>_________________________________________________________
>Do You Yahoo!?
>Get your free @yahoo.com address at http://mail.yahoo.com


Regards,

Shawn Gordon
President
theKompany.com
www.thekompany.com
949-713-3276


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