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List:       kmail-devel
Subject:    Re: KMail and Debian packages
From:       Don Sanders <sanders () kde ! org>
Date:       2001-11-23 2:03:05
[Download RAW message or body]

On Thursday 22 November 2001 22:02, Mark Brown wrote:
> On Thu, Nov 22, 2001 at 08:54:52AM +0100, Michael Häckel 
wrote:
> > On Wednesday 21 November 2001 23:03, Mark Brown wrote:
> > > It might be nice to modify that for packaged
> > > versions, particularly when stable versions of
> > > distributions can have a long life cycle (like
> > > Debian, for example :-) ).
> >
> > As soon as KDE 3.0 will be out, users that try to
> > report a bug in KDE 2.2 will be notified, that they
> > should upgrade, before reporting problems.  That is not
> > the problem here.
>
> It would also handle cases like the one you are
> complaining about where distribution-specific problems
> create support load for KDE.

You mean add distribution version specific information to 
mail generated by the bug report dialog? That's already 
supported as indicated by the 'Installed from' line in bug 
reports.

Someone (ie Michael) still has to work out what is going 
wrong, which tends to be pretty time consuming in these 
situations where the problem is specific to a certain 
version of a package from a specific distribution.

The fact of the matter is that Debian has bundled 
incompatible versions of packages together and as a result 
of this Michael has had to do the work of supporting 
confused debian users.

That's not right, and other distributions are guilty of 
doing the same thing.

I have no problem with auto-closing bug reports or dropping 
support for distribution packages, (that is only supporting 
users who have a cvs compile less than two weeks old). Or 
taking some other measure to improve the quality of bug 
reports submitted.

Don.

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