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List:       kdepim-users
Subject:    [kdepim-users] Re: Sharing IMAP accounts in KMail
From:       Ingo =?windows-1252?q?Kl=F6cker?= <kloecker () kde ! org>
Date:       2004-03-26 21:43:28
Message-ID: 200403262243.29274 () erwin ! ingo-kloecker ! de
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On Friday 26 March 2004 13:48, Gavin Hamill wrote:
> Hullo :)
>
> I'm using KDE 3.2.1 on a 30-workstation call centre, to which all
> agents have access to the 'service mailbox'. This contains enquiries
> from customers held in an IMAP mailbox (Courier-IMAP on Debian woody)
> to which the same username/password is used by all agents.
>
> All agents have the "automatically compact folders (expunges deleted
> messages)" option set in their IMAP account.
>
> Agent 1 replies to a customer, and then deletes the original message.
> The message vanishes from their list. They move onto the next email.
>
> Agent 2 refreshes the mailbox and sees the same e-mail as
> non-deleted, so also replies. Result, customer gets two seperate
> emails - undesirable.

Please file a bug report at bugs.kde.org (alternatively use Help->Report 
Bug and select kmail/IMAP as Application) for this. Simply paste your 
message to this bug report.

Regards,
Ingo

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