From kde-usability  Tue Dec 30 07:56:26 2008
From: "Dotan Cohen" <dotancohen () gmail ! com>
Date: Tue, 30 Dec 2008 07:56:26 +0000
To: kde-usability
Subject: Re: How to join the KDE Usability Team?
Message-Id: <880dece00812292356h515c8270s5a4000c6db731424 () mail ! gmail ! com>
X-MARC-Message: https://marc.info/?l=kde-usability&m=123062693224376

2008/12/29 Celeste Lyn Paul <celeste@kde.org>:
> I would not want to put ways users can submit usability bug reports on a
> contributing page. Users submitting a usability bug is a conflict of interest.

Not to be argumentative, but could you please point out the conflict
of interest? I do not see a conflict of interest, rather, I see that
the _user_ should be the one submitting the usability enhancement
requests.

> It is hard for a user to be able to diagnose an issue as a wish for themselves
> or a real design issue.

That's fair enough. What about a test case composed of eight subjects?
I did one recently with the Konqueror context menus, and filed two
bugs on what I learned. Sometimes I can coax more people into
participating, sometimes less.

> Having users submit "usability" bugs instead of wishes
> will reduce the importance of real usability bugs.
>

Please describe what a real usability bugs is.

> What *could* go there are links to surveys or other participatory methods that
> users can participate in, but those are few and far between.  User feedback is
> only useful when there is a purpose in mind, and when that happens, we come
> find you.

I see, so the surveys that I perform _are_ satisfactory. Very well,
then, I will file usability issues only after I have run the idea
across several users, and if I still feel that there is room for
improvement only then will I file the bug.

-- 
Dotan Cohen

http://what-is-what.com
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