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On Saturday 12 August 2006 21:15, Florian Graessle wrote:
> Another thing is the bug icon. While its meaning is known to
> technical-savvy users, the icon may mean nothing to users unfamiliar
> with the term. In languages other than English the bug icon is totally
> unrelated to the essence of a program error. But I have to admit that
> finding a good "report program error" icon is a really tough nut to
> crack...

Here, I'd really like to know who are the users of beta versions? Is that=20
mainly the developers and the community, or also non-technical users?=20

I wonder if we won't run in trouble if the LikeBack system is sometimes=20
available, sometimes not. If beta users are mostly technical users, the=20
feedback we get is somehow biased (we will get feedback by developers, less=
=20
by non-technical users). If they are also non-technical users, my guess is=
=20
that they often don't even know whether they use a beta or final version.=20
They may become frustrated if they realise that after an update, the cool=20
feedback buttons are gone ;-)

At the moment, the barriers to report a bug in KDE are way too high for=20
non-technical users. So LikeBack would be a good opportunity to get permane=
nt=20
feedback from that user group. On the other hand, the number of bugs in=20
bugs.kde.org is already quite high, and opening the bug system to that user=
=20
group might overload it.

All in all I really like the idea, but I don't think it should be tied to b=
eta=20
versions. Even a big part of the usability people don't use beta versions -=
=20
it would be a pity if we'd miss that cool way of communication ;-)

Why not making LikeBack-items permanently available in the Help menu? the=20
current bug wizard might even be complemented by LikeBack's easy UI, so onl=
y=20
power users need to go to bugs.kde.org.

My only concern is that the number of reports might grow too fast when=20
LikeBack is shipped with final releases. In this case I suggest to provide =
it=20
as a plugin that is shipped by default only with betas but is installable a=
ny=20
time.

good night...
/el


=2D-=20
Ellen Reitmayr
KDE Usability Project
usability.kde.org

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