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List:       kde-usability
Subject:    [RFC] Reply behavior in KMail
From:       Ingo =?iso-8859-15?q?Kl=F6cker?= <kloecker () kde ! org>
Date:       2003-11-28 23:18:00
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Hi,

first of all, please keep kmail@kde.org CC'ed.

As you might have noticed the behavior of KMail when using Reply has 
changed since KDE 3.1. The current KMail tries to address the reply to 
the original sender of the message if Reply is used even for 
mailing-lists which set the Reply-to header. Of course this only works 
if KMail can figure out the mailing-list address and therefore can 
ignore it in case it's present in the Reply-to header. Anyway, what I'd 
like to know is whether this change is usability-wise a good change or 
not.

The current behavior is:
Reply ('r') -> reply to the original sender
Reply to Mailing-list ('l') -> reply to the mailing-list

The old behavior was:
Reply ('r') -> reply to Reply-to address if present, else to From; in 
case of Reply-to mangling mailing-list (seems to be the majority 
nowadays) this resulted in a reply to the mailing-list
Reply to Mailing-list ('l') -> reply to the mailing-list

With the old behavior it was impossible to send a private reply without 
using the mouse to right-click on the sender's address (which means 
that's actually an accessibility problem). This is the main reason why 
the new behavior was introduced.

Things which should be improved after KDE 3.2:
a) Rephrase "Reply" to "Reply to Sender"
b) Replace the two Reply buttons in the toolbar with a 
KToolBarPopupAction which contains all three Reply actions (-> one 
button less on the toolbar ;-) ) similar to the Forward button. The 
standard behavior of this button could be Reply to Mailing-list for 
mailing-list messages and Reply (to Sender) for normal messages.

The question now is whether it's necessary to revert the behavior to the 
old behavior until the new behavior is improved like above. The only 
valid reason for this is that probably many users always used Reply in 
case they wanted to reply to a mailing-list and that this worked for 
them up to now. A few people complained about this on kmail@kde.org and 
kde-pim@kde.org and there were also already 1 or 2 bugs reports about 
this. Of course, only those people complain that don't like the change. 
Those who like the new much more logical behavior don't speak up. 
Therefore I'd like to know what the usability team thinks about this.

Regards,
Ingo

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