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> My experience certainly bears that out - family members tell me that 'it
> said something was wrong', and they've close the error message before I
> can see it

I think I see what you're getting at here, but users like this aren't going=
 to=20
look at (or understand) a "plain English" message either.  I think it's a=20
mistake to try to "dumb down" the interface to accommodate the "idiot" user=
=2E =20
It makes things harder for the general public of reasonably competent users=
=20
and the idiot user is usually too uninformed to benefit from it anyway.  A=
=20
better approach is to provide tools and resources to better educate the use=
r=20
(or allow the user to educate him/her self).  If we do that, a user who can=
not=20
figure out what's going on (for themselves) can usually find someone who is=
 able=20
to do so (using Google, or the built-in documentation). =20

I think we do a great job of providing these tools using userbase and=20
community.kde.org. =20

Robert

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