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List:       kde-pim
Subject:    [Kde-pim] KPilot Hot-sync freezes at 'Identifying user'
From:       "Eric Walstad" <eric () ericwalstad ! com>
Date:       2005-07-01 4:05:22
Message-ID: E1DoCmL-0002OW-6q () localhost
[Download RAW message or body]

Greetings, 

When I start a HotSync, I hear the "start sync" tone and the Visor
screen says "Identifying user".  It never gets past this point.
After apparently timing out, I hear the "end sync" tone and the Visor
displays:
"The connection between your handheld computer and the desktop was
lost"...
while the KPilot HotSync log says:
"Unable to read system information from Pilot" 

I've recently upgraded my Fedora Core 2 system to Fedora Core 4.
KPilot hot-syncing stopped working after the upgrade.  pilot-xfer
displays the correct list of databases on the Visor. 

Any pointers to how to get past the "Identifying User" screen (on the
Visor) would be appreciated.  Problem details are listed below. 

Thanks in advance for your time and help. 

Eric. 


I've followed the HowTo setup udev for use with USB/Serial at:
<http://www.clasohm.com/blog/one-entry?entry_id=12096>
resulting in a /etc/udev/rules.d/10-visor.rules file with the line:
BUS="usb", SYSFS{product}="*Treo*", KERNEL="ttyUSB*", SYMLINK="pilot" 


I've read the KPilot FAQ
<http://www.slac.com/pilone/kpilot_home/faq.html>
and have compiled the following info: 

What information do you need to report a problem?
* Your hardware platform (x86)
* Your operating system (Linux)
* The distribution of the operating system (Fedora Core 4 upgraded
from FC2)
* The version of your operating system and kernel
 (# uname -a
  Linux uluwatu 2.6.11-1.1369_FC4 #1 Thu Jun 2 22:55:56 EDT 2005 i686
i686 i386 GNU/Linux)
* The model of Palm OS device you're using (Handspring Treo 180)
* What kind of connection you're using to the KDE machine (USB)
* The version of Qt installed on your system (qt-3.3.4-14)
* The version of KDE installed on your system (kdebase-3.4.1-0.fc4.1)
* The version of pilot-link installed on your system
 (# pilot-xfer --version
  ...
  This is pilot-xfer, from pilot-link version 0.12.0-pre3
  Build target..: i386-redhat-linux-gnu
  Build date....: Jun 15 2005 07:10:20)
* The top of the HotSync log from KPilot, where it says what it thinks
are the answers to the previous three questions.
Version: KPilot 4.5.2 (kind)
Version: pilot-link 0.12.0-pre3
Version: KDE 3.4.1-0.fc4.1 Red Hat
Version: Qt 3.3.4 


KPilot Log during HotSync:
13:50:51 Next HotSync will be: HotSync. Please press the HotSync
button.
13:51:07 Device link ready.
13:51:28 Checking last PC...
13:51:28 Could not read user information from the Pilot. Perhaps you
have a password set on the device?
<I have no password set on my Treo>
13:51:28 The connection to the handheld was lost. Synchronization
cannot continue.
13:51:28 HotSync Completed. 


Typical /var/log/messages on HotSync:
Jun 28 14:22:21 uluwatu kernel: usb 1-1.4: new full speed USB device
using uhci_hcd and address 88
Jun 28 14:22:21 uluwatu kernel: usb 1-1.4: Handspring Visor / Palm OS:
port 1, is for Generic use
Jun 28 14:22:21 uluwatu kernel: usb 1-1.4: Handspring Visor / Palm OS:
port 2, is for HotSync use
Jun 28 14:22:21 uluwatu kernel: usb 1-1.4: Handspring Visor / Palm OS:
Number of ports: 2
Jun 28 14:22:21 uluwatu kernel: visor 1-1.4:1.0: Handspring Visor /
Palm OS converter detected
Jun 28 14:22:21 uluwatu kernel: usb 1-1.4: Handspring Visor / Palm OS
converter now attached to ttyUSB0
Jun 28 14:22:21 uluwatu udev[25228]: udev_rules.c: configured rule in
'/etc/udev/rules.d/10-visor.rules[1]' applied, added symlink 'pilot'
Jun 28 14:22:21 uluwatu udev[25228]: udev_rules.c: add symlink 'pilot'
Jun 28 14:22:21 uluwatu udev[25228]: udev_rules.c: no rule found, use
kernel name 'ttyUSB0'
Jun 28 14:22:21 uluwatu udev[25228]: udev_add.c: creating device node
'/dev/ttyUSB0'
Jun 28 14:22:21 uluwatu udev[25230]: udev_rules.c: configured rule in
'/etc/udev/rules.d/10-visor.rules[1]' applied, added symlink 'pilot'
Jun 28 14:22:21 uluwatu udev[25230]: udev_rules.c: add symlink 'pilot'
Jun 28 14:22:21 uluwatu udev[25230]: udev_rules.c: no rule found, use
kernel name 'ttyUSB1'
Jun 28 14:22:21 uluwatu udev[25230]: udev_add.c: creating device node
'/dev/ttyUSB1'
Jun 28 14:22:21 uluwatu kernel: usb 1-1.4: Handspring Visor / Palm OS
converter now attached to ttyUSB1
Jun 28 14:22:28 uluwatu udev[25291]: udev_rules.c: configured rule in
'/etc/udev/rules.d/10-visor.rules[1]' applied, added symlink 'pilot'
Jun 28 14:22:28 uluwatu udev[25291]: udev_rules.c: add symlink 'pilot'
Jun 28 14:22:28 uluwatu udev[25291]: udev_rules.c: no rule found, use
kernel name 'ttyUSB0'
Jun 28 14:22:28 uluwatu udev[25291]: udev_add.c: creating device node
'/dev/ttyUSB0'
Jun 28 14:22:28 uluwatu udev[25291]: udev_add.c: preserve file
'/dev/ttyUSB0', cause it has correct dev_t
Jun 28 14:22:28 uluwatu udev[25294]: udev_rules.c: configured rule in
'/etc/udev/rules.d/10-visor.rules[1]' applied, added symlink 'pilot'
Jun 28 14:22:28 uluwatu udev[25294]: udev_rules.c: add symlink 'pilot'
Jun 28 14:22:28 uluwatu udev[25294]: udev_rules.c: no rule found, use
kernel name 'ttyUSB1'
Jun 28 14:22:28 uluwatu udev[25294]: udev_add.c: creating device node
'/dev/ttyUSB1'
Jun 28 14:22:28 uluwatu udev[25294]: udev_add.c: preserve file
'/dev/ttyUSB1', cause it has correct dev_t
<This is where it appears to time-out>
Jun 28 14:22:53 uluwatu kernel: usb 1-1.4: USB disconnect, address 88
Jun 28 14:22:53 uluwatu kernel: visor 1-1.4:1.0: device disconnected 


There is no output of kpilotDaemon when run from the command line. 

[root@uluwatu dev]# pilot-xfer -p /dev/pilot --list 

  Listening to port: /dev/pilot 

  Please press the HotSync button now... connected! 

  Reading list of databases in RAM...
  BLBookmark
  CurrentCarrier
  [snip lots of database names]
  MBlnProfile
  MBlnUserConfig 

  List complete. 76 files found. 


  Thank you for using pilot-link.
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