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List:       kde-edu-devel
Subject:    Re: Resetting Bugs in Kig
From:       Anne-Marie Mahfouf <annma () kde ! org>
Date:       2011-10-20 11:14:07
Message-ID: 6758599.Td8uZntGHM () linux-5si0
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On Thursday, October 20, 2011 01:06:58 PM Albert Astals Cid wrote:
> A Dijous, 20 d'octubre de 2011, David Narvaez v=E0reu escriure:
> > On Thu, Oct 20, 2011 at 5:50 AM, Albert Astals Cid <aacid@kde.org> wrot=
e:
> > > No, please do not do that. If you close a bug, close it because you
> > > have really tried it and can not reproduce it anymore, not just
> > > because it is an old bug.
> > > =

> > > There is nothing more frustating as a user than reporting a bug, not
> > > having an answer for years, and then after all this time the only
> > > thing
> > > you get is a "closed because it is an old bug" and when you try to
> > > reproduce the bug it is still there.
> > =

> > Oh noes, I wouldn't do that. What I was trying to say was closing
> > crash reports I can no longer reproduce - bugs that I can reproduce
> > (or feature requests that are yet to be implemented) would stay in the
> > bug list. I still think closing bugs is a very sensitive issue as it
> > can be frustrating for the users, but on the other hand I'm working on
> > bug reports on which I no longer get feedback from users and I
> > basically have to do all testing on my own which makes me think that,
> > in the majority of the cases, users that reported crashes years ago no
> > longer care if the bug report is closed or not.
> > =

> > Sounds better?
> =

> Sure, closing bugs that you can not reproduce anymore is fine, just say
> something like "I've tried reproducing this and it works for me, please if
> you can still reproduce it reopen the bug".
> =

> Closing bugs where the user does not care to answer in a given time (how
> much time is up to you, I usually let two months pass) is also fine.
> =

> Albert
> =

I also meant bugs that cannot be reproduced that's why I suggested a Google =

CodeIn task to check bugs that you are not sure about or have no time to =

check.

Anne-Marie
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