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List:       kde-devel
Subject:    Re: Bug triage process needs help
From:       "David C. Rankin" <drankinatty () suddenlinkmail ! com>
Date:       2011-10-10 21:12:11
Message-ID: 4E935FAB.4080301 () suddenlinkmail ! com
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On 09/30/2011 04:56 AM, Sven Burmeister wrote:
> If you would take a more positive approach to people who care enough to bring
> some bug they noticed for days/weeks to the devs attention (in a sensible
> wording of course!), then the latter is simply an opportunity for a wider
> community than devs reading bug reports to help the reporter gather more
> information to improve the report. Even posting a link to some wiki with
> examples of useful reports and a list of things to add/check would be more
> useful than ignoring a report for weeks and it would prevent frustration on
> both sides.
>
> Sven

Brother, I feel your pain. After working earnestly filing hundreds of reports 
and just watching them sit for days, weeks, months, and yes YEARS -- the 
apparent message back to the community was: "Don't bother us by filing your 
bugs, we are working on what we want to work on and if that doesn't include 
the problem you are seeing -- too bad." It truly is a lose-lose where those 
who are dedicated to seeing the desktop move forward are repeatedly kicked in 
the teeth until they just lose interest and quit.

Just on a lark I checked the status of the bugs I had filed. There are still 
41 open (including 8 wishes) in the bug tracking system. The overwhelming 
majority of bugs were filed in 2009.....

-- 
David C. Rankin, J.D.,P.E.

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