This is just a little feel good message.  

When have you ever seen a reply from closed companies that even closely 
resembles this kind of relationship to the community that uses the product.

:) - John

On Thursday 27 September 2001 08:47 pm, Shawn Gordon wrote:
> Zack,
>
> You obviously wrote to 'support@thekompany.com', which is why you got the
> auto-responder, we had to do that because we were getting buried in
> questions for some of our free stuff.  You could have tried anyone of a
> number of different emails available at our site before resorting to the
> KDE list.
>
> There is no registration key in your package because you bought online and
> were immediately registered and given a unique download key at the time of
> purchase which you can use to download your updates free of charge forever.
>
> I'm sorry to hear you are having trouble, we have many hundreds of people
> happily using DocBrowser and this is really the first complaint I've heard
> about it.  DocBrowser is a solid and reliable product, if there are
> features you would like to have, then please feel free to request them, but
> just because it doesn't have something you wanted, doesn't mean that it's
> wrong, it just means it's an opportunity for us to enhance the product
> based on your feedback.
>
> So please feel free to direct your questions to me personally and I'll make
> sure the engineers get them.
>
> Shawn Gordon
> President
> shawn@thekompany.com
>
> At 05:35 PM 9/27/2001, you wrote:
> >Hi,
> >
> >I'm sorry to bother you, but I wanted to ask three questions. First one:
> >is anyone working on Shell integration in konqueror, something along the
> >lines of EFM? Because if not then I would like to make it my systems
> >programming class extra project. My professor agreed on that. And so I
> > have a question, I was going through konqueror sources, and I don't see a
> > way to add a transparent child window ( think transparent, editable
> > tooltip, which would display input as you're typing) to the KIconCanvas
> > unless I missed something. So of course my question is did I miss
> > something? :) I thought about writing KAdvancedIconCanvas class, which
> > would inherit QCanvas. The advantage of that would be the fact that one
> > could zoom in, out, rotate ( don't ask me why ;) ) etc the icon view.
> > Besides I think that having pixmap background would look kind of nice. So
> > two : is anyone working on such a class?
> >And third is anyone using DocBrowser written by theKompany? I just got my
> >version and I'm so disappointed it's not even funny. I didn't get a
> >registration key, which means I can't register on their website, so no
> > future updates for me. The thing is static. I can't add new library
> > documentation like the one provided for older version of kde and qt. And
> > adding html documentation is just silly, because you have to add each
> > page individually, which implies that unless you got lots and lots of
> > free time on your hands you can forget about getting the newer qt
> > documentation in there. Then it doesn't let you change man paths once
> > they're set. And on to of that once I wrote an email to support
> > department at theKompany asking for the registration key I got an email
> > saying that I need to pay for the support. This is ridicules, they should
> > at least send the registration key to me. So did I miss anything about
> > that product, or did I just waste $40 on something that's not even close
> > to "Devhelp" ?
> >
> >Zack Rusin
> >
> >--
> >Bill Gates: "Innovation"
> >Me: "You keep using that word, I do not think it means what you think
> >it means"
> >
> > >> Visit http://mail.kde.org/mailman/listinfo/kde-devel#unsub to
> >
> > unsubscribe <<
>
> Regards,
>
> Shawn Gordon
> President
> theKompany.com
> www.thekompany.com
> 949-713-3276
>
> >> Visit http://mail.kde.org/mailman/listinfo/kde-devel#unsub to
> >> unsubscribe <<

-- 
John Rizzo		jrizzo@johnrizzo.net
 
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