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List: kde-debian
Subject: Re: Do we need a support center?
From: Sascha Morr <ml () sturmkind ! info>
Date: 2004-03-12 0:17:07
Message-ID: 20040312011707.70f7581e.ml () sturmkind ! info
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Hello,
On Thu, 11 Mar 2004 17:56:53 +0100
Kévin 'ervin' Ottens <ervin@tuxfamily.org> wrote:
> Maybe it needs to be more though... Do we need specific tools? In
> particular to reduce the pain maintaining such support center
> knowledge base...
I thing we need only the browser as tool. The hole 'Support Center' should be based on a website. It need \
a easy and clear design that should be very userfriendly for those users who have a PC as a tool not as a \
hobby.
> Is it possible for you to investigate a little more and come back with
> a more precise proposition?
Hm, i work in a market and sell computers *g* We need a clear and easy to use website with the following \
points:
- Knowledge Base: Artikles and Hints about Userlinux with a searchengine
- Forum/Mailinglist: A user2user forum/mailinglist where the user can get help when he don't find it into \
the knowledge base.
- News about patches etc.
- Multilingual support
No more! It will be possible to offer commercial support to, propably in co-operation with some \
commercial Distributions based on Userlinux. There will be a ticket-System possible too. A GUI that \
allows to use and configurate 'apt-get update' + "apt-get dist-upgrade' periodically for automatic \
updates will be fine too! ;-)
Greetings
Sascha
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