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List:       kde-core-devel
Subject:    Re: reporting bugs is way too easy
From:       Don Sanders <sanders () kde ! org>
Date:       2000-08-29 11:59:02
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Like Matthias Elter, I also would prefer an increase in the quality rather 
than quantity of bug reports. I receive too many bug reports, processing bug 
reports takes away from time I could spend fixing bugs. 

I agree that people should only be able to submit bugs with dr konqi when 
--enable-debug is turned on.

It would also be nice if we could encourage people to play around and try to 
work out how to reproduce difficult to reproduce bugs. This is something that 
is very time consuming but can still done by anyone. People should also be 
encouraged to find a small example (document or sequence of actions) that 
reproduces the problem they have observed.

BFN,
Don.

On Tue, 29 Aug 2000, Stephan Kulow wrote:
> Matthias Elter wrote:
> > Hi
> >
> > Don't get me wrong, this is no offense against the authors but Dr.Konqi
> > sucks! Reporting bugs is way to easy. When it comes to bug reports I
> > prefer quality over quantity. Way too many clueless people keep sending
> > me useless bug reports that contain nothing but empty backtraces.
> >
> > Keep in mind that the current user beta release user base is small and
> > relatively knowledgeable. Now imagine KDE 2.0 final with it's estimated
> > 10 Million users. Will we ship the final version with this bug report
> > tool? I don't know a single distribution that does not strip it's
> > binaries. So what will the automated bug report tool be good for?
> >
> > If one percent out of 10 Million users will report a bug (and they will,
> > given a prominent "send" button like we have now) bugs.kde.org will be
> > flooded with 100.000 useless bug reports.
> >
> > I propose to remove the automated bug report mechanism from Dr.Konqi and
> > instead put a pointer to a standalone bug report tool where people
> > actually have to explain what happend before they can hit "send" in
> > there.
>
> I would like to propose to make this only if not compiled with
> --enable-debug.
> If you did, the backtraces are often very useful. If someone got binary
> packages,
> his bug reports are useless unless he described what's wrong. drkonqi
> shouldn't
> be more than a 'it died' message box.
>
> Greetings, Stephan

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