From kde-core-devel  Fri Feb 24 18:36:28 2012
From: Martin =?ISO-8859-1?Q?Gr=E4=DFlin?= <mgraesslin () kde ! org>
Date: Fri, 24 Feb 2012 18:36:28 +0000
To: kde-core-devel
Subject: Re: Re: bugzilla situation
Message-Id: <1384136.YQGkgl5tgB () martin-desktop>
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On Friday 24 February 2012 20:31:46 Andras Mantia wrote:
> On Friday, February 24, 2012 06:51:11 PM Martin Gr=C3=A4=C3=9Flin wro=
te:
> > -> first level support
> >=20
> > issues are not opened on the bug tracker but in a user support mana=
gement
> > system - e.g. forums.kde.org. Only if the supporters figure out tha=
t there
> > is  a real bug, they will open a bug report. This is high filtered,=
 all
> > the
> > information present.
>=20
> Fair enough, good solution, but with an "if". If you have a team who =
does
> the filtering. If you don't have, you did nothing. Also this can be d=
one
> just as fine in bugzilla, no need for a forum or else, by using a sta=
te for
> the bug ("checked", "confirmed", "new" whatever) and the developer ca=
n look
> only to the filtered list.
bugzilla s***s at filtering. I just refer to Thomas's mail about all th=
e=20
issues we have in bugzilla (for KWin) because it's not filtered and can=
not be=20
moderated. It's just the wrong tool for user support and I understand=20=

everybody who does not want to do usersupport through bugzilla.

(one of my favorite moderation feature is "bug confirmed by popular vot=
e" -=20
great thing to destroy the "NEW" state)

Cheers
Martin
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