From kde-core-devel  Fri Feb 24 18:31:46 2012
From: Andras Mantia <amantia () kde ! org>
Date: Fri, 24 Feb 2012 18:31:46 +0000
To: kde-core-devel
Subject: Re: bugzilla situation
Message-Id: <2711432.6FHYgSRzDG () stein>
X-MARC-Message: https://marc.info/?l=kde-core-devel&m=133010839410403

On Friday, February 24, 2012 06:51:11 PM Martin Gr=C3=A4=C3=9Flin wrote=
:
> -> first level support
>=20
> issues are not opened on the bug tracker but in a user support manage=
ment=20
> system - e.g. forums.kde.org. Only if the supporters figure out that =
there
> is  a real bug, they will open a bug report. This is high filtered, a=
ll the
> information present.

Fair enough, good solution, but with an "if". If you have a team who do=
es the=20
filtering. If you don't have, you did nothing. Also this can be done ju=
st as=20
fine in bugzilla, no need for a forum or else, by using a state for the=
 bug=20
("checked", "confirmed", "new" whatever) and the developer can look onl=
y to the=20
filtered list.
 But you must have people to do it. If your project doesn't have them,=20=

restricting reporting will not help at all. And then the developers are=
 in=20
first line. And this is true for many parts of KDE, as big teams - espe=
cially=20
mixed developer and support persons - are not that common at all.=20
 What we need is people, but unfortunately this kind of task doesn't re=
ally=20
attract contributors.

Andras