From kde-core-devel  Fri Feb 24 01:15:54 2012
From: Sven Burmeister <sven.burmeister () gmx ! net>
Date: Fri, 24 Feb 2012 01:15:54 +0000
To: kde-core-devel
Subject: Re: bugzilla situation
Message-Id: <1343365.SOsfgSectA () linux-ydd0 ! site>
X-MARC-Message: https://marc.info/?l=kde-core-devel&m=133004621723672

Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gr=C3=A4=C3=9Fli=
n:
> Personally I'm not sure whether the MeeGo bugzilla can be compared to=

> the KDE one (technical oriented vs. user oriented). From my personal
> experience (KWin bugtracker is felt > 90 % a user support forum)

My claim is that most of that "user support" only ends-up in bugzilla b=
ecause=20
people did not get help somewhere else, e.g. because only developers ar=
e=20
familiar enough with the code to understand the issue.

Most users do not like reporting bugs and thus ask somewhere else first=
 =E2=80=93 and=20
only after that, if at all, they report an issue. The majority of users=
 only=20
complains about the buggy piece of software without reporting any issue=
s. So=20
only if they get no answer on IRC, a forum a mailinglist etc. they leav=
e their=20
issue with the developer at bugzilla to document it and wait for an ans=
wer.

Leaving the user without answer will not increase KDE's reputation. Thu=
s the=20
discussion should not be about how to restrict user access to bugzilla =
but=20
rather how to help them before they feel the need to report at bugzilla=
.=20
Filling out those forms is nothing users like to do.

> I would
> not allow users to edit/close all bugs. We have too many users who
> report bugs, get it set to WONTFIX/INVALID and just reopen it. If I n=
ow
> imagine that everyone would be allowed to do so...

If one wants users to keep reports up-to-date one should e.g. allow the=
m to=20
edit any bug report's version fields.

Sven