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List:       kde-community
Subject:    Re: Discourse
From:       Harald Sitter <sitter () kde ! org>
Date:       2018-10-30 10:31:29
Message-ID: CAEc+18G0gQopvO=Vq+HemChq0yFRuAuHBhp1phXyKZ4=tpEHxw () mail ! gmail ! com
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On Tue, Oct 30, 2018 at 8:38 AM Boudewijn Rempt <boud@valdyas.org> wrote:
>
> On maandag 29 oktober 2018 19:31:54 CET Jonathan Riddell wrote:
> > Discourse is modern forum and mailing list software.  Examples at
> > https://discussion.fedoraproject.org/ or https://discourse.ubuntu.com/
> >
> > I went to a talk at the Embedded Linux Summit about how Fedora moved to use
> > Discourse.  Similar to the discussion of moving away from IRC we had last
> > year I see people moving away from mailing lists and new contributors not
> > wanting to get into them.  Our KDE Forums also look quite old school.  In
> > Fedora they moved to Discourse and mailing lists and forums and saw a
> > marked increase in engagement.
> >
> > I think KDE should consider moving away from mailman and onto Discourse and
> > at the same time forum.kde.org could move to this more modern software. It
> > might also help cover Boud's use case of a user support method for people
> > with queries before the report a bug.
>
> I don't think it's really comparable. Discourse might be a good alternative
> for mailing lists and forums, where people have discussions, but it doesn't
> look like a good alternative for a solution where people who have a problem,
> ask about it, and get a (semi-automatic) answer because it's been asked a
> hundred times before. It's the latter we really need :-)

Yeah, I don't think it's really suitable for a help desk. Specifically
since for a help desk you want the software to assist you in seeing
unresolved and unanswered tickets and easily fire canned responses, so
it very much needs special software.

HS
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