[prev in list] [next in list] [prev in thread] [next in thread] 

List:       kde-community
Subject:    Re: Bugzilla template problems
From:       Ben Cooksley <bcooksley () kde ! org>
Date:       2018-10-24 5:26:53
Message-ID: CA+XidOEsDdtpUkxv1Lr6oWEM+9zMBS5nUCwCbmLjvfCRYX4Hdg () mail ! gmail ! com
[Download RAW message or body]

On Wed, Oct 24, 2018 at 10:01 AM Nate Graham <nate@kde.org> wrote:
> 
> From the perspective of someone who triages non-Krita bugs, I would say that the \
> template has been a big success. My observations (again, for non-Krita bugs) are as \
> follows: 
> 1. Technically adept users are now filing better bugs, because they are faithfully \
> filling out the template with useful information. 
> 2. Users with moderate technical and reading comprehension skills are filing better \
> bugs, because the template is guiding them through the process in a way that's \
> helpful. 
> 3. Users with low technical or reading comprehension skills are still filing \
> un-actionable bugs, because they are ignoring the template (e.g. \
> https://bugs.kde.org/show_bug.cgi?id=400150). But they were already filing useless \
> bugs before; the bugs are just useless in a different way now. 
> I understand that this has not been the experience for Krita's bug triagers because \
> parts of the template assumes Plasma, and perhaps Krita has a larger-than-average \
> percentage of users who fall under category 3. What this really suggests to me is \
> that we need per-product templates. If one size does not fit all, let's try to make \
> it flexible. This could be a huge win for well-triaged products like Krita since \
> you guys usually know exactly what information you want to ask bug submitter, and \
> you can tweak your Krita-specific template until you find that it substantially \
> improves the situation handling bugs from group #3.

It'll also be a massive maintainability issue. Given that quite a bit
of the pain at the moment seems to be Platform specific variations,
could we try splitting it by Windows / MacOS / Linux before following
the path of wanting to partition it per product?

(Determining whether they're Plasma, GNOME or something else users
might be a bit difficult, but those users should hopefully be aware of
the different desktop environments)

> 
> Nate

Cheers,
Ben

> 
> 
> 
> ---- On Tue, 23 Oct 2018 14:49:53 -0600 Boudewijn Rempt <boud@valdyas.org> wrote \
> ----
> > On maandag 8 oktober 2018 21:10:44 CEST Andrew Crouthamel wrote:
> > > 
> > > If someone doesn't want to fill out everything, they don't have to. I've
> > > seen plenty of people deleting some of the template or not filling out some
> > > fields.
> > > 
> > 
> > There's another problem: the template assumes people are using Plasma.
> > 
> > SOFTWARE VERSIONS
> > (available in About System)
> > KDE Plasma Version:
> > KDE Frameworks Version:
> > Qt Version:
> > 
> > Over half of bug reports for Krita at least are not even from Linux users, and
> > many Linux users don't use plasma. Without more explanation (like, If you use
> > the KDE Plasma desktop, please...), this part just confuses people like heck.
> > Here's where Krita's bug reports came from in the past 12 months:
> > 
> > Windows: 683
> > linux: 646
> > macOS: 132
> > 
> > --
> > https://www.valdyas.org | https://www.krita.org
> > 
> > 
> > 
> 
> 


[prev in list] [next in list] [prev in thread] [next in thread]