[prev in list] [next in list] [prev in thread] [next in thread] 

List:       kde-community
Subject:    Re: Bugzilla template problems
From:       Nate Graham <nate () kde ! org>
Date:       2018-10-23 21:01:21
Message-ID: 166a2bb6259.cc278cbc160860.2093131434353364609 () kde ! org
[Download RAW message or body]

From the perspective of someone who triages non-Krita bugs, I would say that the \
template has been a big success. My observations (again, for non-Krita bugs) are as \
follows:

1. Technically adept users are now filing better bugs, because they are faithfully \
filling out the template with useful information.

2. Users with moderate technical and reading comprehension skills are filing better \
bugs, because the template is guiding them through the process in a way that's \
helpful.

3. Users with low technical or reading comprehension skills are still filing \
un-actionable bugs, because they are ignoring the template (e.g. \
https://bugs.kde.org/show_bug.cgi?id=400150). But they were already filing useless \
bugs before; the bugs are just useless in a different way now.

I understand that this has not been the experience for Krita's bug triagers because \
parts of the template assumes Plasma, and perhaps Krita has a larger-than-average \
percentage of users who fall under category 3. What this really suggests to me is \
that we need per-product templates. If one size does not fit all, let's try to make \
it flexible. This could be a huge win for well-triaged products like Krita since you \
guys usually know exactly what information you want to ask bug submitter, and you can \
tweak your Krita-specific template until you find that it substantially improves the \
situation handling bugs from group #3.

Nate



 ---- On Tue, 23 Oct 2018 14:49:53 -0600 Boudewijn Rempt <boud@valdyas.org> wrote \
----   > On maandag 8 oktober 2018 21:10:44 CEST Andrew Crouthamel wrote: 
 > >  
 > > If someone doesn't want to fill out everything, they don't have to. I've 
 > > seen plenty of people deleting some of the template or not filling out some 
 > > fields. 
 > >  
 >  
 > There's another problem: the template assumes people are using Plasma. 
 >  
 > SOFTWARE VERSIONS 
 > (available in About System) 
 > KDE Plasma Version:  
 > KDE Frameworks Version:  
 > Qt Version:  
 >  
 > Over half of bug reports for Krita at least are not even from Linux users, and  
 > many Linux users don't use plasma. Without more explanation (like, If you use  
 > the KDE Plasma desktop, please...), this part just confuses people like heck.  
 > Here's where Krita's bug reports came from in the past 12 months: 
 >  
 > Windows: 683 
 > linux: 646 
 > macOS: 132 
 >  
 > --  
 > https://www.valdyas.org | https://www.krita.org 
 >  
 >  
 > 


[prev in list] [next in list] [prev in thread] [next in thread]