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List: juniper-nsp
Subject: RE: [j-nsp] Power Supply problems
From: "Edson Cardoso" <ecardoso () qos ! com ! br>
Date: 2003-05-30 16:25:25
Message-ID: 005101c326c8$131f7810$9516a8c0 () NOTEEDSON
[Download RAW message or body]
Tnks everybody..
The answer was fast...as always :-)
[]'s
Edson
-----Original Message-----
From: juniper-nsp-bounces@puck.nether.net
[mailto:juniper-nsp-bounces@puck.nether.net] On Behalf Of
MPuras@solunet.com
Sent: Friday, May 30, 2003 12:20 PM
To: ecardoso@qos.com.br; juniper-nsp@puck.nether.net
Subject: RE: [j-nsp] Power Supply problems
Hi Edson,
I have had numerous M20 chassis with this issue and in all cases it
required an RMA. The issue with the fan failures is handled a bit
different depending on the type of power supply that you have (as I have
been explained)
If you have a DC power supply and the M20 backplane has either one of
these revision numbers:
Backplane REV 02 710-002334
Backplane REV 08 710-001517
Then it will require that you change out the backplane of the M20 in
order to correct this issue. Luckily for me, I have only had AC. In
any case, if you have DC and you are getting the fan failure errors
notifications and you have the 2 revisions above then you need to
replace the backplane and have what is called ECO-02175 applied to it to
fix it. There may be more revisions affected so you may want to go
ahead an open a case with JTAC and have them look into it.
If you have AC power supplies and you are getting the fan failures
notifications then you need to RMA the power supply. Chances are that
you don't have a fan failure (if you look at the fans they are all
spinning) but my guess on this is that the sensors are malfunctionig
although I have not been told what exactly causes the fan failure
notifications. I just know that RMAing the power supplies fixed the
issue.
Thanks,
Mario Puras
SoluNet Technical Support
Mailto: mpuras@solunet.com
Direct: (321) 309-1410
888.449.5766 (USA) / 888.SOLUNET (Canada)
-----Original Message-----
From: Edson Cardoso [mailto:ecardoso@qos.com.br]
Sent: Friday, May 30, 2003 11:08 AM
To: juniper-nsp@puck.nether.net
Subject: [j-nsp] Power Supply problems
Importance: High
Hi all,
I have a M20 and it's generating the error below in log file:
admin@core1-re0.poa> show chassis alarms
Alarm time Class Description
2003-05-25 08:31:05 BRT Major Power Supply B fan failed
I heard that kind of error is quite normal nowadays...
Is this some kind of "manufacture" problem ??
Is it possible to replace only fans without send PS for RMA ??
Tnks
Edson R. Cardoso
Professional & Educational Services
ecardoso@qos.com.br
tel 55 11 3704 0422
fax 55 11 3704 0499
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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Tnks \
everybody….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The answer was fast…..as always \
</span></font><font size=2 color=navy face=Wingdings><span \
style='font-size:10.0pt;font-family: \
Wingdings;mso-ascii-font-family:Arial;mso-hansi-font-family:Arial;mso-bidi-font-family:
Arial;color:navy;mso-char-type:symbol;mso-symbol-font-family:Wingdings'><span
style='mso-char-type:symbol;mso-symbol-font-family:Wingdings'>J</span></span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>[]’s<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Edson<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> \
juniper-nsp-bounces@puck.nether.net [mailto:juniper-nsp-bounces@puck.nether.net] \
<b><span style='font-weight:bold'>On Behalf Of </span></b>MPuras@solunet.com<br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><st1:date
Month="5" Day="30" Year="2003"><font size=2 face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma'>Friday, May 30, 2003</span></font></st1:date><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> \
</span></font><st1:time Hour="12" Minute="20"><font size=2 face=Tahoma><span \
style='font-size:10.0pt; font-family:Tahoma'>12:20 PM</span></font></st1:time><font \
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> ecardoso@qos.com.br;
juniper-nsp@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [j-nsp] Power Supply
problems</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>Hi \
Edson,</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>I have had numerous M20
chassis with this issue and in all cases it required an RMA. The issue
with the fan failures is handled a bit different depending on the type of power
supply that you have (as I have been explained)</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>If you have a DC power
supply and the M20 backplane has either one of these revision numbers: \
</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>Backplane REV 02
710-002334</span></font><o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>Backplane REV 08
710-001517 </span></font><o:p></o:p></p>
<p style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>Then it will require
that you change out the backplane of the M20 in order to correct this
issue. Luckily for me, I have only had AC. In any case, if you have
DC and you are getting the fan failure errors notifications and you have
the 2 revisions above then you need to replace the backplane and have what is
called ECO-02175 applied to it to fix it. There may be more revisions
affected so you may want to go ahead an open a case with JTAC and have them
look into it.</span></font><o:p></o:p></p>
</div>
<div>
<p style='margin-left:.5in'><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue'>If you have AC power
supplies and you are getting the fan failures notifications then you need to
RMA the power supply. Chances are that you don't have a fan failure (if
you look at the fans they are all spinning) but my guess on this is that the
sensors are malfunctionig although I have not been told what exactly causes the
fan failure notifications. I just know that RMAing the power supplies
fixed the issue.</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p style='margin-left:.5in'><font size=4 face=Arial><span style='font-size:
13.5pt;font-family:Arial'>Thanks,</span></font> <o:p></o:p></p>
<p style='margin-left:.5in'><font size=4 face=Arial><span style='font-size:
13.5pt;font-family:Arial'>Mario Puras</span></font> <br>
<b><font size=4 color=red face=Arial><span style='font-size:13.5pt;font-family:
Arial;color:red;font-weight:bold'>S</span></font></b><b><font size=4
face=Arial><span style='font-size:13.5pt;font-family:Arial;font-weight:bold'>olu<font
color=red><span style='color:red'>N</span></font></span></font></b><font
size=4 face=Arial><span style='font-size:13.5pt;font-family:Arial'>et Technical
Support</span></font><font face=Arial><span style='font-family:Arial'><br>
</span></font><font size=4><span style='font-size:13.5pt'>Mailto:
mpuras@solunet.com</span></font><u><br>
</u><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Direct:
(321) 309-1410 </span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>888.449.5766
(</span></font><st1:country-region><st1:place><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>USA</span></font></st1:place></st1:country-region><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>) /
888.SOLUNET (</span></font><st1:country-region><st1:place><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Canada</span></font></st1:place></st1:country-region><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>) \
</span></font><o:p></o:p></p>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Edson Cardoso
[mailto:ecardoso@qos.com.br]<br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><st1:date
Month="5" Day="30" Year="2003"><font size=2 face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma'>Friday, May 30, 2003</span></font></st1:date><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> \
</span></font><st1:time Hour="11" Minute="8"><font size=2 face=Tahoma><span \
style='font-size:10.0pt; font-family:Tahoma'>11:08 AM</span></font></st1:time><font \
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> juniper-nsp@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [j-nsp] Power Supply
problems<br>
<b><span style='font-weight:bold'>Importance:</span></b> \
High</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Hi all,<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I have a M20 and it’s
generating the error below in log file: <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>admin@core1-re0.poa> show chassis
alarms<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Alarm time<span
style='mso-spacerun:yes'>
</span>Class<span style='mso-spacerun:yes'> \
</span>Description<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>2003-05-25 </span></font><st1:time
Hour="8" Minute="31"><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>08:31:05</span></font></st1:time><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> BRT<span
style='mso-spacerun:yes'> </span>Major<span
style='mso-spacerun:yes'> </span>Power Supply B fan \
failed<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I heard that kind of error is quite
normal nowadays….. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Is this some kind of
“manufacture” problem ?? <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Is
it possible to replace only fans without send PS for RMA \
??<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier \
New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier \
New"'>Tnks<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none'><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier \
New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><em><b><i><font size=2
face=Verdana><span style='font-size:10.0pt;font-family:Verdana;font-weight:
bold;mso-no-proof:yes'>Edson R. Cardoso</span></font></i></b></em><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;mso-no-proof:yes'>Professional &
Educational Services</span></font><span \
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;mso-no-proof:yes'><a
href="mailto:ecardoso@qos.com.br">ecardoso@qos.com.br</a></span></font><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;mso-no-proof:yes'>tel 55 11 3704
0422</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=1 face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;mso-no-proof:yes'>fax 55 11 3704
0499</span></font><span style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;mso-no-proof:yes'> </span><o:p></o:p></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</blockquote>
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