[prev in list] [next in list] [prev in thread] [next in thread] 

List:       inet-access
Subject:    Re: Cisco warranty gripe....
From:       "Al Marshall - Unix/Network admin." <pamars () locl ! net>
Date:       1999-05-31 16:02:48
[Download RAW message or body]

Good advice, but in my case it did no good.  I think I worked the phone
& e-mail for four days (two over the week-end), both US and overseas TAC.
Once they get the S/N from you and they pull the ship record you are SOL,
I won't even start on the problems getting them to decide who should
sell me the warranty :)  I am so convinced that this is a real problem
that shortly after this happened I dropped cisco from our vendor list
for everything but routers, so no cisco NAS, switches or what not.

jlewis@lewis.org writes:
> 
> There's always the chance you'll get the tech support person with the
> stick up her ass.  When you call in a problem like that, and don't think
> the answer you got is reasonable, hang up and try again.  I had to do that
> once with an ISPorte chassis that had one of the backplane card connectors
> mounted up side down.  It made it kind of hard (impossible) to use that
> slot.  The first Microcom person I talked to said I'd have to ship it back
> for repair (no cross-ship) because it was more than 90 days old.  I argued
> that it hadn't just broke...it was an obvious manufacturing defect (broken
> from day 1) that just hadn't been noticed til we added lines and needed
> that slot.  She wouldn't budge from her position.  So I hung up, called
> back, got someone else, and we had a replacement cross-shipped
> immediately.
> 
-- 
Al Marshall      "Real Radios Glow in the Dark"     almarshall@acm.org
1+219.665.5638            Locl-Net, Inc.               pamars@locl.net

"A wizard cannot do everything; a fact most magicians are reticent to
admit, let alone discuss with prospective clients.  Still, the fact
remains that there are certain objects, and people, that are, for one
reason or another, completely immune to any direct magical spell.  It
is for this group of beings that the magician learns the subtleties of
using indirect spells.  It also does no harm, in dealing with these
matters, to carry a large club near your person at all times."
-
Send 'unsubscribe' in the body to 'list-request@inet-access.net' to leave.
Eat sushi frequently.   inet@inet-access.net is the human contact address.

[prev in list] [next in list] [prev in thread] [next in thread]