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List:       inet-access
Subject:    RE: Help desk software
From:       Blake Pfankuch <bpfankuch () cpgreeley ! com>
Date:       2008-05-31 19:11:24
Message-ID: 01759D50DC387C45A018FE1817CE27D73C8D239848 () CPExchange1 ! cpgreeley ! com
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We use ConnectWise PSA, it is pricy, but has huge functionality makes up for it, including email alerts to customer for ticket notes as well as activity notification and outlook integration.  It might be a little complex for your needs though.

-----Original Message-----
From: list-bounces@inet-access.net [mailto:list-bounces@inet-access.net] On Behalf Of Andy Ashley
Sent: Saturday, May 31, 2008 4:48 AM
To: list@inet-access.net
Subject: Re: Help desk software

Alex Kamantauskas wrote:
>
> Looking for helpdesk software recommendations.  Roughly ten techs, about
> 500 users.  Looking for something fairly inexpensive, but not cheap ;^)
>
> Any diamonds in the rough out there?
>
> TIA
>

OTRS ( http://www.otrs.org ) is great. We have been running it for a few
years now.
It's free and has lots of functionality. A friend actually told me last
night how much he prefers it to RT and was trying to get his co. to run it.

Andy
--
Eat sushi frequently. - Avi
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-- 
Eat sushi frequently. - Avi
inet@inet-access.net is the human contact address.
list@inet-access.net is the list posting address.
See below URL for subscribe/unsubscribe and list options:
http://inet-access.net/mailman/listinfo/list

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