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List:       inet-access
Subject:    Re: disk storage and bandwidth charges
From:       Dan Ritter <dsr () tao ! merseine ! nu>
Date:       2007-03-01 20:15:46
Message-ID: 20070301201546.GF18507 () tao ! merseine ! nu
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On Thu, Mar 01, 2007 at 09:24:43AM -0500, up@3.am wrote:
> 
> What seems like not that long ago, I slashed my disk usage surcharges to
> web and email hosting customers from $1 per 10MB/mo to $1 per 25MB/mo.  I
> want to remain reasonably competitive with other non-godaddy, full service
> hosting companies.  However, I've noticed several customers' disk useage
> spike significantly recently, and I don't want to drive them away with
> what may be excessive surcharges.

First option: don't charge them. Keep the advertised policy, but
unless a customer is unpleasant to deal with or really
excessive, don't do anything.

Second: special services for special customers. Charge the $1/25MB for
main account storage, but put in a big-account-storage-server that is only
backed up once a week, has no redundancy, cheap disks, and in general
is exactly what they are asking for: cheap storage. Charge $10/month
for 20 GB, or whatever makes cost-effective sense for you.

Third: anything else that makes economic sense. Find out why
these customers need to store so much. 

-dsr-

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