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List:       inet-access
Subject:    RE: Question about employees to customers --djv
From:       "Troy Settle" <troy () psknet ! com>
Date:       2003-12-23 1:01:40
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Starting out by myself, I've only added general purpose customer service
reps, primarily focusing on tech support and pc repair, though one of my
guys does most of the grunt work in the daily billing process.

I've not yet reached a point where I need a full time network, systems,
accounting, or other specialized employee.  Systems/network takes up 10-20
hours of my week, business admin (marketing, accounting, etc) takes up
another 10-20 hours, and the rest is spent supporting my staff.

At 3000 retail and 1000 wholesale users, I've not yet been able to justify
the hiring of any specialists.  I really wish I could though.  Perhaps when
I get a DSL offering rolled out, I'll be able to do so, but I doubt I'll
exceed my own time constraints unless we somehow manage to do 20+ signups a
day (which would be awesome).


--
  Troy Settle
  Pulaski Networks
  http://www.psknet.com
  540.994.4254 ~ 866.477.5638
  Pulaski Chamber 2002 Small Business Of The Year
  

> -----Original Message-----
> From: list-bounces@inet-access.net 
> [mailto:list-bounces@inet-access.net] On Behalf Of Brian Feeny
> Sent: Friday, December 19, 2003 7:39 PM
> To: list@inet-access.net
> Subject: Re: Question about employees to customers --djv
> 
> 
> 6000 or so customers, various mix of broadband dsl/wireless, t1, 
> dialup, web
> 
> 2 admins, 2 broadband installers, 2 install vehicles, 3 sales, 2 
> billing, 8 tech support,
> 3 web design, 1 president (who does alot of wireless, and helping in 
> each area).
> 
> I dont think are proportions are good, and no doubt changes will be 
> made.  How many
> we have in each area is always in constant flux.
> 
> Brian
> 
> On Dec 19, 2003, at 3:51 PM, Daniel J Vance wrote:
> 
> > I'm curious to see how other Dialup/DSL companies have 
> handled staffing
> > their ISPs?
> >
> > How many sys admins, network admins, tech support, managers etc?
> >
> > Thanks,
> > Daniel
> >
> > ----------------------------------------------
> > Daniel J. Vance, CCNA | dvance@uci.net
> > Network Administrator | http://www.uci.net
> > 541-388-8711          | UNICOM (ASN 14342)
> >
> > _______________________________________________
> > "Eat sushi frequently". - Avi
> > inet@inet-access.net is the human contact address.
> > list@inet-access.net is the list posting address.
> > See below URL for subscribe/unsubscribe and list options:
> > http://inet-access.net/mailman/listinfo/list
> 
> _______________________________________________
> "Eat sushi frequently". - Avi
> inet@inet-access.net is the human contact address.
> list@inet-access.net is the list posting address.
> See below URL for subscribe/unsubscribe and list options:
> http://inet-access.net/mailman/listinfo/list
> 

_______________________________________________
"Eat sushi frequently". - Avi
inet@inet-access.net is the human contact address.
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See below URL for subscribe/unsubscribe and list options:
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