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List:       ilug
Subject:    RE: [ILUG] OT: folks who've had trouble getting online in Ireland
From:       <Andrew_Morgan () Dell ! com>
Date:       2004-07-29 9:52:29
Message-ID: 81B01B7DBF20FB4FA5B29D505583D07E083C19 () cwdx2km01 ! dub ! emea ! dell ! com
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Hi guys,

Even when you get the line installed the problems wont stop there... I have had a \
Netopia modem for 4-5 months now and it insists in dropping the ipaddress/password \
regularly without fail. I have emailed tech support and customer (dont)care about the \
problem, they told me to ring the tech support line. 

When I rang tech support I'm told that paying for a static ip will fix this (WTF) and \
that there broadband service is a "Best effort" service as the quality of the lines \
is poor (that would have been nice to know before hand, maybe they should put that in \
the ad).  after having the technician spout of buzzwords and string sentences \
together containing DHCP, POTS, COPPER LINES, PPOE etc in the strangest of orders he \
decided to tell me that there isn't anything he can do to help.

Now I'm not usually a complainer, but when you are dealing with a technician with the \
personality of a dry dog biscuit and mentality of a yellow canary I got fed up, I \
requested to speak to a manager. The manager called me back 3 hours later (promised \
max of 1 hour wait) and told me he would have a technician call me back to replace \
the modem, that was 2 weeks ago. 

I think the underlying attitude for eircom is: 

pay peanuts, hire monkeys. 
Don't keep promises that you have made to customers and hopefully they wont call back \
again.

Im currently taking legal action against them.

Andrew

-----Original Message-----
From: ilug-bounces@linux.ie [mailto:ilug-bounces@linux.ie]On Behalf Of
John Madden
Sent: 29 July 2004 10:20
To: Dermot McGahon
Cc: ilug@linux.ie
Subject: Re: [ILUG] OT: folks who've had trouble getting online in
Ireland


On (28/07/04 17:34), Dermot McGahon didst pronounce:
> 
> But talking with Eircom is like talking to a compulsive lier. They seem
> to just make things up. My four month wait for a phone line was excused
> away as being the building developers fault. I spoke to him today and
> he denies that. At one stage (I didn't ring them too often as I realised
> it was pointless and just likely to raise my blood pressure) I was called
> a lier .. that I had ordered the phone line for the end of July.
> 
This is way _WAY_ OT, but I wanted to follow up on this bit anyway. Have
a look at the Eircom pages at the front of your phone book. (I just
looked this up again -- it's on page 10 of the phone book I have here).
It says Eircom will install the line when you require it, or within 10
days of that time. If they don't do this, you can claim 2 months free
rental. It might be worth following up on it to try and get your 2
months out of them.

-- 
Chat ya later,

John.
--
BOFH excuse #1: clock speed
-- 
Irish Linux Users' Group
http://www.linux.ie/mailman/listinfo/ilug/


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