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List:       horde
Subject:    Re: [horde] Activesync dumps data after initial download
From:       Mike <barjunk () attglobal ! net>
Date:       2017-07-14 2:30:35
Message-ID: 20170713183035.Horde.wHikoXGJLg_OiqCXkKcTW-R () lcgalaska ! com
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Mike,

Thanks for the response.

Things have since started working.  It would be good to know if you  
think any of the following may have impacted it to start working.

  - Ensured that Sent, Drafts, Spam and Trash were subscribed
  - Synced only contacts, then created a new entry on the computer,  
then forced another sync.
  - Modified that new entry on the phone, then forced sync again.
  - Turned on mail sync.

All is fine.

I do have the logs from during all of that, so I could zip them up and  
post them.

Unfortunately, I didn't do any testing after subscribing to those  
folders above, but based on what you were saying, that may have been  
what resolved the issues.

Let me know what you would like me to do.

Mike B.

Quoting Michael J Rubinsky <mrubinsk@horde.org>:

> Quoting Mike <barjunk@attglobal.net>:
>
>> I realized after sending this that I should probably include some  
>> other information:
>>
>> This is a new install on Ubuntu 16.04, PHP7, Groupware 5.2.20
>>
>> Quoting Mike <barjunk@attglobal.net>:
>>
>>> Was parsing through my activesync logs because I īm troubleshooting  
>>> an issue where the contacts are able to download if that is the  
>>> only thing I īm syncing.
>>>
>>> However, as soon as I add mail or calendar, it will initially load  
>>> the information, then erase it as it seems to finish the sync.
>>>
>>> One of the interesting things in the log is:
>>>
>>>
>>> [4487][2017-07-11T22:58:26-08:00] O:    </Settings:OofState>
>>> [4487][2017-07-11T22:58:26-08:00] O:    <Settings:StartTime>
>>> [4487][2017-07-11T22:58:26-08:00] O:     -0001-11-30T10:00:00.000Z
>>> [4487][2017-07-11T22:58:26-08:00] O:    </Settings:StartTime>
>>> [4487][2017-07-11T22:58:26-08:00] O:    <Settings:EndTime>
>>> [4487][2017-07-11T22:58:26-08:00] O:     -0001-11-30T10:00:00.000Z
>>> [4487][2017-07-11T22:58:26-08:00] O:    </Settings:EndTime>
>>> [4487][2017-07-11T22:58:26-08:00] O:    <Settings:OofMessage>
>>> [4487][2017-07-11T22:58:26-08:00] O:     <Settings:AppliesToInternal>
>>> [4487][2017-07-11T22:58:26-08:00] O:     <Settings:Enabled>
>>> [4487][2017-07-11T22:58:26-08:00] O:     <Settings:ReplyMessage>
>>> [4487][2017-07-11T22:58:26-08:00] O:     <Settings:BodyType>
>>> [4487][2017-07-11T22:58:26-08:00] O:      text
>>> [4487][2017-07-11T22:58:26-08:00] O:     </Settings:BodyType>
>>> [4487][2017-07-11T22:58:26-08:00] O:    </Settings:OofMessage>
>>> [4487][2017-07-11T22:58:26-08:00] O:   </Settings:Get>
>>> [4487][2017-07-11T22:58:26-08:00] O:  </Settings:Oof>
>>> [4487][2017-07-11T22:58:26-08:00] O: </Settings:Settings>
>>>
>>> Where the date time stamps don īt seem to have valid data.
>
> Please provide more of the logfile = especially what happens around  
> the time the client decides to start over (you'll see the "synkey"  
> reset to 0). Some of those tags don't look right (they are missing  
> the closing tag) though that may be a logging issue, I'll have to  
> check on it when I have time.
>
> Also, some clients will simply not work without the Mail folder  
> being synchronized. If you don't wish for mail to be actually  
> synchronized, disabling the email support in the activesync  
> configuration section will send "fake" folder data.
>
>>>
>>> Can someone point me in a direction to look?
>>>
>>> Thanks.
>>> -- 
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>>
>>
>> -- 
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>
>
>
> -- 
> mike
> The Horde Project
> http://www.horde.org
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