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List: gimp-print-devel
Subject: Re: [Gimp-print-devel] HP Deskjet 940C & Mac OS X 10.11.3
From: Gernot Hassenpflug <aikishugyo () gmail ! com>
Date: 2016-04-04 2:33:08
Message-ID: CAN0dEZzJk2QL7OrPBUNfU7cPAcLdrjf1KNyvcxNAyp4uJO035w () mail ! gmail ! com
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On Mon, Apr 4, 2016 at 9:13 AM, Michelle Solotar <solotar@gmail.com> wrote:
> Gernot —
>
> My answers, embedded below.
>
> Michelle
>
Hello Michelle,
> On Apr 3, 2016, at 5:06 PM, Gernot Hassenpflug <aikishugyo@gmail.com>
> wrote:
>
> On Mon, Apr 4, 2016 at 8:16 AM, Michelle Solotar <solotar@gmail.com>
> wrote:
>
>> Hi Gernot —
>>
>> Thank you for your rapid response.
>>
>
> Hello Michelle,
>
>
>> Shortly after I installed El Capitan, I realized my printer wasn't
>> working. I contacted an Apple tech, who helped me find and install the
>> Gutenprint driver. After that it seemed to be working, but I hadn't
>> checked color printing.
>>
>
> Could you check printing B/W on plain media with various resolutions, and
> then colour too. If this works for you, it will help other users to know
> this.
>
>
> Yes, I checked B&W printing, which is working. It is only color printing
> with this printer that isn't working with OS X 10.11.3
>
OK, so if it is gutenprint you are using, then that is a trouble with the
PCL driver, not with the OS.
> I just spoke with another Apple tech, who said many people are
>> experiencing problems printing in color with various printers on OS X
>> 10.11.3, so obviously it is a glitch in the software. She offered me two
>> alternative printers that appear to be compatible with 10.11.3 in both B&W
>> and color; both are Epson printers (XP-630 and XP-420).
>>
>
> What software are you talking about here? The HP-supplied software?
>
> I'm sorry — I was referring to a glitch with the Apple OS X software (El
> Capitan), not the HP-supplied software. HP no longer produces upgrades for
> the Deskjet 940C printer. At least, that's what they told me yesterday.
>
> If you are speaking of gutenprint, this is not related to the operating
> system, since gutenprint runs on linux, and MacOSX. The PCL driver in
> gutenprint may only work for B/W for some printers.
>
>
> Interesting — I wasn't aware of that, and apparently neither is anyone
> that I've spoke with at Apple or HP.
>
gutenprint is not dependent on the OS. I'm not surprised Apple or HP do not
know about the functionality of gutenprint, or its limitations, unless the
respective staff are followers of this mailing list.
Unfortunately, since the PCL driver is not maintained, there is little hope
for getting colour printing to work.
You might try a different PCL driver. The OpenPrinting site has a page on
this model and recommends
cdj970" or "pcl3" instead of the default "pcl-900" model:
http://www.openprinting.org/printer/HP/HP-DeskJet_5550
Another thing you can try, if it will install on your system, is to use the
ported HPIJS package for MacOSX:
http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosxhpijs#Printers
This is originally a linux package but was ported to MacOSX and is reported
to work on at least Lion (10.9) so it may well work on 10.10 and 10.11 also
(maybe need to use the special install method for 3rd-party apps required
from 10.10 onwards---see MacOSX forums for support on this if you need).
This package will support the Deskjet 5550 also in colour.
Best regards,
Gernot Hassenpflug
[Attachment #5 (text/html)]
<div dir="ltr">On Mon, Apr 4, 2016 at 9:13 AM, Michelle Solotar <span \
dir="ltr"><<a href="mailto:solotar@gmail.com" \
target="_blank">solotar@gmail.com</a>></span> wrote:<br><div><div \
class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" \
style="margin:0px 0px 0px 0.8ex;border-left:1px solid \
rgb(204,204,204);padding-left:1ex"><div style="word-wrap:break-word"><div>Gernot \
—</div><div><br></div>My answers, embedded below.<div><br></div><div><span \
style="text-align:-webkit-auto">Michelle</span></div></div></blockquote><div><br></div><div>Hello \
Michelle,<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px \
0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div \
style="word-wrap:break-word"><div><div><span class=""><blockquote type="cite"><div>On \
Apr 3, 2016, at 5:06 PM, Gernot Hassenpflug <<a href="mailto:aikishugyo@gmail.com" \
target="_blank">aikishugyo@gmail.com</a>> wrote:</div><br><div><div dir="ltr">On \
Mon, Apr 4, 2016 at 8:16 AM, Michelle Solotar <span dir="ltr"><<a \
href="mailto:solotar@gmail.com" target="_blank">solotar@gmail.com</a>></span> \
wrote:<br><div class="gmail_extra"><div class="gmail_quote"><blockquote \
class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid \
rgb(204,204,204);padding-left:1ex"><div><div>Hi Gernot — \
</div><div><br></div>Thank you for your rapid \
response.</div></blockquote><div><br></div><div>Hello Michelle,<br> \
<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px \
0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div \
style="word-wrap:break-word"><div></div><div>Shortly after I installed El Capitan, I \
realized my printer wasn't working. I contacted an Apple tech, who helped me find \
and install the Gutenprint driver. After that it seemed to be working, but I hadn't \
checked color printing.<br></div></div></blockquote><div><br></div><div>Could you \
check printing B/W on plain media with various resolutions, and then colour too. If \
this works for you, it will help other users to know \
this.<br></div></div></div></div></div></blockquote><div><br></div></span>Yes, I \
checked B&W printing, which is working. It is only color printing with this \
printer that isn't working with OS X \
10.11.3</div></div></div></blockquote><div><br></div><div>OK, so if it is gutenprint \
you are using, then that is a trouble with the PCL driver, not with the \
OS.<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px \
0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div \
style="word-wrap:break-word"><div><div><span class=""><blockquote \
type="cite"><div><div dir="ltr"><div class="gmail_extra"><div \
class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px \
0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div \
style="word-wrap:break-word"><div>I just spoke with another Apple tech, who said many \
people are experiencing problems printing in color with various printers on OS X \
10.11.3, so obviously it is a glitch in the software. She offered me two \
alternative printers that appear to be compatible with 10.11.3 in both B&W and \
color; both are Epson printers (XP-630 and XP-420). \
<br></div></div></blockquote><div><br></div><div>What software are you talking about \
here? The HP-supplied \
software?<br></div></div></div></div></div></blockquote></span>I'm sorry — I was \
referring to a glitch with the Apple OS X software (El Capitan), not the HP-supplied \
software. HP no longer produces upgrades for the Deskjet 940C printer. At least, \
that's what they told me yesterday.</div><div><span class=""><br><blockquote \
type="cite"><div><div dir="ltr"><div class="gmail_extra"><div \
class="gmail_quote"><div>If you are speaking of gutenprint, this is not related to \
the operating system, since gutenprint runs on linux, and MacOSX. The PCL driver in \
gutenprint may only work for B/W for some printers. \
<br></div></div></div></div></div></blockquote><div><br></div></span>Interesting — \
I wasn't aware of that, and apparently neither is anyone that I've spoke with at \
Apple or HP.<br></div></div></div></blockquote><br></div><div \
class="gmail_quote">gutenprint is not dependent on the OS. I'm not surprised \
Apple or HP do not know about the functionality of gutenprint, or its limitations, \
unless the respective staff are followers of this mailing list.<br><br></div><div \
class="gmail_quote">Unfortunately, since the PCL driver is not maintained, there is \
little hope for getting colour printing to work.<br></div><div \
class="gmail_quote">You might try a different PCL driver. The OpenPrinting site has a \
page on this model and recommends<br>cdj970" or "pcl3" instead of the \
default "pcl-900" model:<br><a \
href="http://www.openprinting.org/printer/HP/HP-DeskJet_5550">http://www.openprinting.org/printer/HP/HP-DeskJet_5550</a><br><br></div><div \
class="gmail_quote">Another thing you can try, if it will install on your system, is \
to use the ported HPIJS package for MacOSX:<br><a \
href="http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosxhpijs#P \
rinters">http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosxhpijs#Printers</a><br></div><div \
class="gmail_quote">This is originally a linux package but was ported to MacOSX and \
is reported to work on at least Lion (10.9) so it may well work on 10.10 and 10.11 \
also (maybe need to use the special install method for 3rd-party apps required from \
10.10 onwards---see MacOSX forums for support on this if you need).<br></div><div \
class="gmail_quote">This package will support the Deskjet 5550 also in \
colour.<br><br></div><div class="gmail_quote">Best regards,<br></div><div \
class="gmail_quote">Gernot Hassenpflug<br></div></div></div></div>
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