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List:       gentoo-dev
Subject:    Re: [gentoo-dev]  Re: Suggestion: INVALID -> NOCHANGE in bugzilla
From:       Paul de Vrieze <pauldv () gentoo ! org>
Date:       2007-03-26 22:03:45
Message-ID: 200703270003.46084.pauldv () gentoo ! org
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On Sunday 25 March 2007, »Q« wrote:
> "Kevin F. Quinn" <kevquinn@gentoo.org> wrote:
> > Closing INVALID is like saying they never had an issue - when clearly
> > they did have an issue, even if it was just an issue of understanding.
>
> If bugs.gentoo.org users think that it's like saying there's no issue,
> ISTM the problem is with their understanding of bugzilla.

To me indeed closing a bug as INVALID sends the signal to the user that what 
they filed as a bug was not a bug at all. Personally when I close a bug as 
invalid I have normally actually helped the user with the problem. And then I 
give a better explanation of the closure in the comment that goes along. So 
yes, I do think that closing as INVALID can be received as "you actually 
wasted our time" (and what that means to a user).

Paul

-- 
Paul de Vrieze
Gentoo Developer
Mail: pauldv@gentoo.org
Homepage: http://www.devrieze.net

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