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List: full-disclosure
Subject: [FD] SmarterTools Smarter Track 6-10 - Information Disclosure Vulnerability
From: Vulnerability Lab <research () vulnerability-lab ! com>
Date: 2014-09-26 11:19:16
Message-ID: 54254BB4.3070007 () vulnerability-lab ! com
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Document Title:
===============
SmarterTools Smarter Track 6-10 - Information Disclosure Vulnerability
References (Source):
====================
http://www.vulnerability-lab.com/get_content.php?id=1298
Tracking ID: 088-1B879F0C-0A22
Release Date:
=============
2014-09-22
Vulnerability Laboratory ID (VL-ID):
====================================
1298
Common Vulnerability Scoring System:
====================================
6.1
Product & Service Introduction:
===============================
SmarterTrack is a powerful communications platform that acts as an online help desk for \
initiating, tracking, managing and reporting on a number of different communication channels. \
Whether it is a ticket submission via email or from the online portal, a live chat, a \
community post, comments made on a knowledge base article or more, SmarterTrack provides a \
centralized outlet for all communication channels and is an ideal solution for building your \
online community.
( Copy of the Vendor Homepage: http://www.smartertools.com/smartertrack/help-desk-software.aspx \
)
Abstract Advisory Information:
==============================
An independent Vulnerability Laboratory Researcher discovered an Information Disclosure issue \
in the official SmarterTools Smarter Track v6,v7,v8,v9 & v10.
Vulnerability Disclosure Timeline:
==================================
2014-08-23: Researcher Notification & Coordination (Ehsan Vahab )
2014-08-23: Vendor Notification (Smartertools Security Team)
2014-08-25: Vendor Response/Feedback (Smartertools Security Team)
2014-09-21: Vendor Fix/Patch Notification (Smartertools - Developer Team)
2014-09-22: Public Disclosure (Vulnerability Laboratory)
Discovery Status:
=================
Published
Affected Product(s):
====================
Exploitation Technique:
=======================
Remote
Severity Level:
===============
Medium
Technical Details & Description:
================================
An Information Disclosure vulnerability has been discovered in the smarter track v(6,7,8,9,10) \
web-application. The information disclosure issue allows a remote attacker to gain unauthorized \
access to available mail conversations.
The vulnerability allows remote attackers to get all of the mail messages that gets transfered \
between the customer and application owner. The vulnerability is located in the \
AvatarHandler.ashx file with vulnerable query string parameter `logoid`. remote attackers are \
able to change in the GET method request the logoid and can download the .zip files that \
contains the .eml (outlook extension) file. The .eml file impact admin or user messages. If \
the logoid was wrong the zip file capacity is 0 byte and download is not possible.
Exploitation of the vulnerability requires no privileged web application user account and also \
no user interaction. Successful exploitation of the issue results in unauthorized access to \
private server communication via email support.
Request method(s):
[+] GET
Vulnerable File(s):
[+] AvatarHandler.ashx
Vulnerabel ´Parameter(s):
[+] logoid
Proof of Concept (PoC):
=======================
The vulnerability can be exploited by remote attackers without privileged application user \
account and also without user interaction. For security demonstration or to reproduce the \
vulnerability follow the provided information and steps below to continue.
Google Dork :
inurl:/kb/root.aspx
PoC :
smartertrack.localhost.com/AvatarHandler.ashx?logoid=[vulnerable number]
Wrong logoid:
http://support.xxx.com/AvatarHandler.ashx?logoid=182206
Correct logoid:
http://support.xxx.com/AvatarHandler.ashx?logoid=208758
http://support.xxx.com/AvatarHandler.ashx?logoid=208765
http://support.xxx.com/AvatarHandler.ashx?logoid=208766
Solution - Fix & Patch:
=======================
2014-09-21: Vendor Fix/Patch Notification (Smartertools - Developer Team)
Security Risk:
==============
The security risk of the information dsiclosure issue is estimated as medium(+).
Credits & Authors:
==================
Ehsan Vahab (https://www.linkedin.com/profile/view?id=305567696)
Disclaimer & Information:
=========================
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