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List:       freebsd-audit
Subject:    ITIL in Government and Major Corporations - Has it worked?  -  BREAKFAST SEMINAR Thu 28/11/02
From:       service () artofservice ! com ! au
Date:       2002-10-18 12:02:43
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ITIL in Government and Major Corporations - Has it worked?
Speaker: Gerard Blokdijk, Managing Director The Art of Service

When: Thursday 28 November - 7.30am to 9.30am
Venue: Italo-Australian Club, 78 Franklin Street, Forrest ACT
Cost: $45 including GST
Features: Breakfast, Networking. Already over 40 participants - CIO's / (IT) \
                Managers.
Register: http://www.artofservicedirect.com click on Enrol, Canberra Events

Sydney, Brisbane and Melbourne sessions are nearly booked full - Few seats available \
in Sydney 19/11, Melbourne 29/10 and Brisbane 24/10.


 
About this Event
--------------------------
ITIL is more than a simple set of best practices guidelines to optimise a few service \
management processes. ITIL is a set of non-proprietary, comprehensive, \
well-documented and fully integrated set of management procedures and best practices \
that optimises service management and IT/business alignment. With over 20,000 \
businesses, governments and non-profit organisations using it, ITIL is the most \
widely accepted process management framework in the world.

But has it worked? Many IT organisations suffer from poor perceptions of value and \
feel powerless to improve the situation. IT's top challenge right now is to build and \
demonstrate value to the rest of the organisation - be that commerce, government or \
academia. How are CIO's and their Service Managers to leverage ITIL and ITSM to meet \
that challenge head on and win?   

Several ACT and federal governments have started looking at how Service Management \
can help increase service levels and efficiency. This briefing illustrates the \
current challenges for government and where ITIL fits into the IT-strategy.

Do not be content with prepared remarks alone. Go one-on-one with Gerard, asking the \
tough questions, eliciting the most revealing replies. Trends are confirmed. \
Illusions shattered. News is broken. Live on the breakfast briefing stage.
 
 
Summary
-----------------
You are cordially invited to attend an IT Service Management breakfast session \
presented by The Art of Service.  Gerard Blokdijk is Managing Director and co-founder \
of The Art of Service. Prior to The Art of Service Gerard has successfully set up and \
managed another IT Service Management education and research firm. He is the author \
of  "IT Management becomes Service", a frequent publisher and public speaker.

Gerard has an active duty in IT Management since the late 80's. He has held positions \
as Capacity Manager, Security Manager, Disaster Recovery Manager, overall IT Manager \
and CIO for large organisations like ING Bank, ABN AMRO and Philips.

Gerard holds the Managers Certificate in IT Service Management.
 
 
What You'll Get
--------------------------
- Insight into the pressing, urgent issues of today and tomorrow, distilled into a \
                brief overview.
- Interaction with thought leaders by networking with your peers during \
                question-and-answer sessions with The Art of Service specialists.
- Accessibility and convenience. These Briefings are designed to deliver the most \
critical information without taking too much time from your busy schedule.  
 
Registration is on a first-come first-served basis, places are strictly limited, so \
we encourage early registration. To join, please register at \
http://www.artofservicedirect.com If you have questions or concerns about the \
breakfast session email service@artofservice.com.au or call 1300 13 44 99

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