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List:       firewall-1
Subject:    Re: [FW-1] SecuRemote and Remedy Action Request System 5.00.01
From:       "Johnson, Mark" <mjohnson () MDSI ! CA>
Date:       2002-04-29 20:47:44
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Paul,

Remedy uses portmapper rpc calls.  You can override the portmapper by
setting environment variables on the client.

ARTCPPORT=1010
NTTCPPORT=1050

you need to also hard-code the port numbers on the Remedy Server.  you can
do this by setting
these environment variables in the ar.cfg & nfy.cfg files in the conf
directory.

in the nfy.cfg put

Notifier-Specific-Port: 1050
TCD-Specific-Port: 1010

in the ar.cfg put

Notifier-Specific-Port: 1050
TCD-Specific-Port: 1010

You can set up rules in the policy editor to allow these packets.

Mark

> -----Original Message-----
> From: Orr, Paul [mailto:POrr@TUTHILL.COM]
> Sent: April 29, 2002 11:09 AM
> To: FW-1-MAILINGLIST@beethoven.us.checkpoint.com
> Subject: [FW-1] SecuRemote and Remedy Action Request System 5.00.01
>
>
> We have used SecuRemote for remote access to our network for
> a couple of
> years now.  It's not until now that we have discovered a conflict with
> another program we use.  We use Remedy's Action Request System for our
> helpdesk.  Recently we upgraded from Remedy 4.51 to 5.00.01.
> After the
> Remedy upgrade on our clients with SecuRemote they are not able to
> connect to the Remedy server.  We noticed that if we unbind the
> SecuRemote service from the NIC used to connect to the Remedy
> server on
> the client, we are back in business.  Does anyone know how to get
> SecuRemote and Remedy work on the same computer properly?
>
> Thank you,
>
> Paul Orr
>
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