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List:       fedora-marketing-list
Subject:    Re: [Fedora-marketing-list] Community - Was - Ubuntu Release Party...
From:       Rahul Sundaram <sundaram () fedoraproject ! org>
Date:       2006-11-12 13:43:32
Message-ID: 45572234.5040006 () fedoraproject ! org
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Karlie Robinson wrote:

> 
> End users don't read much = RTFM

Sorry. Its not. It wasnt what I meant anyway.

> 
> It's an attitude that's not helpful to users who may have troubles 
> regardless of how much they've read.

For a analogy, lets say someone says that feature X should exist. Would 
pointing to him or her that such a feature already exists be RTFM? I 
dont think so. Do you find it hard to believe that users dont actually 
read much documentation? Perhaps a few good looks at usability studies 
or talking to people who work on documentation would convince you of that.

 > Imagine if there was a 4th icon on the desktop by default.  Call it > 
 > Help, or Getting Started that opened up a directory with options for
 >  IRC help, Manual pages, Forum Help etc

Do you believe that this is going to be more discoverable than the menu 
entry for help which provides exactly that?

 > To this day, *I DO NOT USE FEDORA* on my Linux box simply because I 
do > not want to deal with the community should I have questions.

Seems to be based on a incorrect assumption. Fedora questions on 
fedora-list and fedoraforums are usually answered pretty well. This list 
  is for contributors.

Rahul

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